Director, Customer Experience Jobs in Waltham, MA

Transform regional quality performance by leading continuous improvement strategies, ensuring compliance, and supporting cross-functional teams. Drive initiatives to eliminate poor quality costs while...

Join a team that's driving post-go-live success for strategic partners, ensuring optimal engagement and performance. You will own relationships, monitor partner health, and facilitate growth to achiev...

Empower our marketing strategy by leading a cross-portfolio effort to define market narratives, shape go-to-market strategies, and ensure cohesive alignment across teams to drive growth and adoption f...

Shape the future of client service delivery by driving excellence and operational efficiency. Partner with clients to enhance their benefits administration experience while leading complex implementat...

Join a team that's shaping the future of healthcare by developing and delivering impactful data science and digital health strategies, supporting executive communications, and driving operational exce...

Elevate strategic capture management initiatives within the aerospace and defense sectors. Drive the proposal lifecycle, collaborate cross-functionally, and lead efforts to secure high-value contract...

Champion operational excellence by leading the product support team. Ensure outstanding service delivery, streamline support processes, and advocate for customer needs while collaborating with enginee...

Empower client relationships by delivering innovative solutions that align with strategic goals. Oversee complex programs and nurture growth opportunities in Business Information, Private Equity, and...

Lead the development of a cohesive graphics strategy, managing a team of product managers while aligning market opportunities and customer engagement for a complex visualization solutions platform. Dr...

Lead the charge in healthcare innovation by advising C-suite executives on strategic growth, transformation, and partnerships while delivering impactful solutions and mentoring future leaders in a dyn...

Lead the design organization to craft user-centered experiences across mental health care. Empower teams to deliver strategic design solutions, shape business goals, and enhance clinical outcomes thro...

Champion the evolution of global brand strategy, driving impactful marketing campaigns and partnerships, while enhancing brand visibility and demand generation. Collaborate across teams to achieve str...

Champion the execution of complex asset programs, leading cross-functional teams from development through commercialization, ensuring alignment with strategic goals and effective project management...

Pioneer innovative product offerings within a market intelligence platform, guiding strategy and execution. Collaborate with cross-functional teams to create actionable insights that enhance customer...

Lead strategic market access analytics initiatives, overseeing data tools, performance measures, and project management while mentoring a growing team to drive impactful business outcomes effectively...

Optimize sales effectiveness by developing strategic readiness programs and resources. Lead a team to enhance coaching, field engagement, and execution support, driving performance goals and aligning...

Partner with us to lead complex client onboarding and transitions with a focus on risk management and stakeholder alignment. Drive strategic improvements while delivering exceptional client experience...

Pioneer a comprehensive growth strategy in B2B SaaS, driving demand generation, managing marketing automation, and optimizing content for robust pipeline performance. Balance strategic vision with han...

Drive the evolution of the Sustaining Engineering PMO, ensuring project strategies, execution, and stakeholder communication advance organizational objectives across U.S., EU, and Japan business units...

Lead a dynamic Customer Success team to optimize enterprise accounts' value and renewal rates. Drive operational excellence, strategic alignment, and cross-functional collaboration to deliver exceptio...

Lead design at Chewy Health, inspiring teams to create customer-centric, omni-channel pet care experiences, while driving innovation and operational excellence across complex product environments...

Empower the future of the trades by defining, owning, and delivering AI-driven product strategies that enhance operations for Exteriors contractors. Drive innovation from concept to execution while co...

Lead the charge in transforming our R&D people strategy as we embrace an AI-first approach. Collaborate with senior leaders to redefine talent structures and drive impactful change across engineering...

Empower growth by leading property and asset acquisitions, executing strategic deals, and driving innovation through strong analytical and negotiation skills. Collaborate with teams to ensure alignmen...

Pioneer best-in-class global payroll operations across multiple regions, ensuring compliance, accuracy, and efficiency. Collaborate with cross-functional teams to enhance payroll systems and processes...