Explore Director, Customer Experience opportunities for experienced leaders ready to shape how organizations serve and retain their customers. These roles typically combine customer strategy, operational leadership, and cross-functional influence to improve the end-to-end experience. Ladders features vetted professional jobs paying $100,000 or more, helping senior candidates discover customer experience leadership opportunities aligned with their expertise.
A Director of Customer Experience develops and leads programs that make customer interactions more effective and consistent. Responsibilities may include setting experience strategy, mapping customer journeys, overseeing service and support operations, analyzing feedback and performance data, and partnering with product, sales, marketing, and technology teams. The role often translates customer insights into measurable improvements in satisfaction, loyalty, retention, and business results.
Employers often seek leaders with experience managing customer-facing teams and delivering organization-wide improvements. Valuable strengths include strategic planning, customer journey design, service operations, data analysis, change management, communication, and executive stakeholder engagement. Depending on the company, familiarity with CRM platforms, voice-of-customer tools, customer success practices, or contact center technology may also be important.
Director-level customer experience professionals work across industries, including technology, financial services, healthcare, retail, and business services. With a record of improving customer outcomes and leading complex initiatives, professionals may advance to Vice President of Customer Experience, Chief Customer Officer, or broader operations and customer success leadership roles.
Search Ladders for Director, Customer Experience jobs and related senior leadership opportunities. Explore vetted roles paying $100,000 or more, compare requirements, and identify positions where you can use customer insight and operational expertise to make a lasting impact.
Sr. Director - Product Operations
$160K - $200K *
Lead the charge in developing and scaling the product operating model, ensuring organizational effectiveness, agile execution, and strategic alignment. Collaborate across teams to foster a culture of...
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Senior Product Manager - Search and Discovery
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Transform the user experience by driving product strategy and delivering customer-facing digital solutions. Engage in market research and coordinate cross-functional teams to enhance search capabiliti...
4 weeks ago
$87K - $120K *
Champion business process excellence by bridging stakeholders and IT teams, driving Salesforce solutions, and optimizing workflows to enhance operational efficiency and user experience across the orga...
3 days ago
Executive Project Manager to the CEO
$100K - $125K *
Join a team that's dedicated to executing strategic initiatives with precision. You will manage project logistics, streamline operations, and support executive decision-making, ensuring deadlines and...
Reposted 2 weeks ago
$102K - $164K *
Grow your career by leading strategic initiatives across the organization. Play a key role in diverse projects, leveraging your problem-solving and analytical skills to influence change and contribute...
4 weeks ago
$110K - $130K *
Drive customer success by maximizing platform adoption and ROI. Engage with executives, foster relationships, and guide clients through their journey while collaborating with internal teams to ensure...
2 days ago
Account Executive, Commercial ( West)
$106K - $151K *
Grow your career with a dynamic team focused on delivering IoT solutions to small and medium businesses. Engage in end-to-end customer engagements, driving impactful sensor data insights while managin...
Reposted 3 weeks ago
Customer Advocacy Program Manager, Zoom Contact Center
$97K - $225K *
Empower customer advocacy by managing the full lifecycle of customer stories, securing references, and collaborating with cross-functional teams to enhance market visibility and drive strategic growth...
2 weeks ago
Senior Director of Growth, Production & Capture
$160K - $200K *
Champion revenue growth by leading proposal operations and capture strategies. Drive compliance and execution across multiple concurrent pursuits while building scalable infrastructure to enhance mark...
Today
$186K - $250K *
Unlock potential by leading a high-performing HEOR team to drive payer engagement and market access strategies, translating complex data into actionable insights that enhance patient access to innovat...
2 weeks ago
Director, Health Systems Partnerships
$190K - $240K *
Elevate healthcare impact by building and scaling enterprise accounts in women's health. Own the sales cycle, engage stakeholders, and drive screening initiatives while collaborating across teams to e...
Reposted 3 weeks ago
Senior Director of Product Marketing
$200K - $220K *
Empower product marketing excellence by leading strategy, positioning, and sales enablement to enhance growth and drive market success across verticals in a dynamic B2B SaaS environment...
Reposted 3 weeks ago
Senior Account Director (Medical Affairs)
$155K - $175K *
Lead the charge in client partnerships while driving strategic growth and team development. Utilize your expertise to deliver impactful insights and solutions in a fast-paced, evolving environment, en...
Reposted 1 week ago
Sr Account Manager, Industrial Water, NA
$120K - $140K *
Partner with us to drive growth in industrial accounts, leveraging your sales expertise to expand relationships and deliver innovative water treatment solutions that meet the needs of our customers an...
Reposted 2 weeks ago
$120K - $145K *
Lead the charge in product strategy and execution for Driver and Rider applications, ensuring a seamless user experience across mobile and web platforms while collaborating closely with engineering an...
2 weeks ago
$146K - $182K *
Design and deliver impactful training programs to enhance sales capabilities, ensuring alignment with corporate objectives. Collaborate with cross-functional teams to drive effective onboarding and co...
6 days ago
Senior Director, Risk & Compliance Business Partners R&D
$195K - $325K *
Elevate the Risk & Compliance strategy for R&D, leading a team to foster a risk-aware culture, manage budgets, and engage with stakeholders to ensure effective cyber risk management across GSK's resea...
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Director Utilization Management
$110K - $130K *
Join a team that's dedicated to optimizing healthcare delivery through strategic leadership in Utilization Management. Drive excellence in clinical care and operational outcomes while ensuring complia...
1 week ago
Senior Product Manager, Enterprise Creative Tools & Outbound Product
$184K - $194K *
Drive your career as a Senior Product Manager, shaping innovative retailer experiences and analytics solutions. Lead cross-functional teams to deliver impactful products that empower retailers to thri...
2 weeks ago
$160K - $200K *
Take ownership of the People function by leading strategy and execution for Total Rewards, HRIS, and organizational development. Collaborate across teams to shape a culture that promotes employee sati...
4 weeks ago
$100K - $120K *
Optimize our Dayforce systems strategy while managing stakeholder relationships. You'll guide HRIS functions, lead an offshore analyst, and ensure effective implementations to drive organizational eff...
3 weeks ago
Senior User Experience Designer
$100K - $120K *
Transform user experiences by leading design initiatives that enhance digital interactions. Collaborate with cross-functional teams to create intuitive solutions, advocate for user-centered practices...
1 week ago
Director, Grocery Beverage - West
$125K - $150K *
Drive growth by managing key national grocery accounts and fostering buyer relationships. Leverage analytical skills for budget management and ROI evaluation while developing compelling sales strategi...
Reposted 1 month ago
Principal Experience Designer - Visual Design & Design Systems
$190K - $315K *
Shape the future of visual design for an enterprise design system, leading the evolution of its visual language and guiding teams to create consistent, high-quality experiences across products and maj...
4 days ago
Senior Director, Exposure & Vulnerability Management
$180K - $240K *
Shape the future of enterprise security by leading vulnerability management initiatives. Drive strategy, execution, and collaboration across teams to enhance risk reduction and improve security outcom...
1 week ago
What does a Director of Customer Experience do?
A Director of Customer Experience leads strategies and teams that improve customer interactions across the organization. The work can include customer journey planning, service operations, feedback analysis, and coordinating improvements with departments such as product, sales, and marketing.
What qualifications are common for Director, Customer Experience jobs?
Employers commonly look for leadership experience in customer experience, customer success, support, or service operations, along with strengths in strategy, analytics, communication, and cross-functional change management. Specific requirements vary by employer and industry.
Where do Directors of Customer Experience work?
These leaders work in many sectors, including technology, financial services, healthcare, retail, and business services. Their responsibilities and team structures vary based on the organization’s customers and operating model.
What is the typical salary for a Director of Customer Experience?
Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional roles paying $100,000 or more, so candidates can explore qualifying opportunities and review each listing for its compensation details.
What roles can follow a Director of Customer Experience position?
Potential next steps include Vice President of Customer Experience, Chief Customer Officer, or senior leadership roles in customer success, service operations, and broader business operations.