Director, Customer Experience Jobs

Explore Director, Customer Experience opportunities for experienced leaders ready to shape how organizations serve and retain their customers. These roles typically combine customer strategy, operational leadership, and cross-functional influence to improve the end-to-end experience. Ladders features vetted professional jobs paying $100,000 or more, helping senior candidates discover customer experience leadership opportunities aligned with their expertise.

What Does a Director of Customer Experience Do?

A Director of Customer Experience develops and leads programs that make customer interactions more effective and consistent. Responsibilities may include setting experience strategy, mapping customer journeys, overseeing service and support operations, analyzing feedback and performance data, and partnering with product, sales, marketing, and technology teams. The role often translates customer insights into measurable improvements in satisfaction, loyalty, retention, and business results.

Skills and Qualifications

Employers often seek leaders with experience managing customer-facing teams and delivering organization-wide improvements. Valuable strengths include strategic planning, customer journey design, service operations, data analysis, change management, communication, and executive stakeholder engagement. Depending on the company, familiarity with CRM platforms, voice-of-customer tools, customer success practices, or contact center technology may also be important.

Career Paths and Opportunities

Director-level customer experience professionals work across industries, including technology, financial services, healthcare, retail, and business services. With a record of improving customer outcomes and leading complex initiatives, professionals may advance to Vice President of Customer Experience, Chief Customer Officer, or broader operations and customer success leadership roles.

Find Director, Customer Experience Jobs on Ladders

Search Ladders for Director, Customer Experience jobs and related senior leadership opportunities. Explore vetted roles paying $100,000 or more, compare requirements, and identify positions where you can use customer insight and operational expertise to make a lasting impact.

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$160K - $200K *

Lead the charge in developing and scaling the product operating model, ensuring organizational effectiveness, agile execution, and strategic alignment. Collaborate across teams to foster a culture of...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Information Technology

$111K - $166K *

Transform the user experience by driving product strategy and delivering customer-facing digital solutions. Engage in market research and coordinate cross-functional teams to enhance search capabiliti...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$87K - $120K *

Champion business process excellence by bridging stakeholders and IT teams, driving Salesforce solutions, and optimizing workflows to enhance operational efficiency and user experience across the orga...

RemoteRemote

3 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$100K - $125K *

Join a team that's dedicated to executing strategic initiatives with precision. You will manage project logistics, streamline operations, and support executive decision-making, ensuring deadlines and...

New York, NYRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$102K - $164K *

Grow your career by leading strategic initiatives across the organization. Play a key role in diverse projects, leveraging your problem-solving and analytical skills to influence change and contribute...

RemoteRemote

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Drive customer success by maximizing platform adoption and ROI. Engage with executives, foster relationships, and guide clients through their journey while collaborating with internal teams to ensure...

CanadaRemote

2 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$106K - $151K *

Grow your career with a dynamic team focused on delivering IoT solutions to small and medium businesses. Engage in end-to-end customer engagements, driving impactful sensor data insights while managin...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$97K - $225K *

Empower customer advocacy by managing the full lifecycle of customer stories, securing references, and collaborating with cross-functional teams to enhance market visibility and drive strategic growth...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$160K - $200K *

Champion revenue growth by leading proposal operations and capture strategies. Drive compliance and execution across multiple concurrent pursuits while building scalable infrastructure to enhance mark...

United StatesRemote

Today

  •   11 - 15 years exp.  •   Business Services

$186K - $250K *

Unlock potential by leading a high-performing HEOR team to drive payer engagement and market access strategies, translating complex data into actionable insights that enhance patient access to innovat...

Raleigh, NCRemote

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$190K - $240K *

Elevate healthcare impact by building and scaling enterprise accounts in women's health. Own the sales cycle, engage stakeholders, and drive screening initiatives while collaborating across teams to e...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$200K - $220K *

Empower product marketing excellence by leading strategy, positioning, and sales enablement to enhance growth and drive market success across verticals in a dynamic B2B SaaS environment...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$155K - $175K *

Lead the charge in client partnerships while driving strategic growth and team development. Utilize your expertise to deliver impactful insights and solutions in a fast-paced, evolving environment, en...

RemoteRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$120K - $140K *

Partner with us to drive growth in industrial accounts, leveraging your sales expertise to expand relationships and deliver innovative water treatment solutions that meet the needs of our customers an...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Lead the charge in product strategy and execution for Driver and Rider applications, ensuring a seamless user experience across mobile and web platforms while collaborating closely with engineering an...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$146K - $182K *

Design and deliver impactful training programs to enhance sales capabilities, ensuring alignment with corporate objectives. Collaborate with cross-functional teams to drive effective onboarding and co...

United StatesRemote

6 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$195K - $325K *

Elevate the Risk & Compliance strategy for R&D, leading a team to foster a risk-aware culture, manage budgets, and engage with stakeholders to ensure effective cyber risk management across GSK's resea...

Philadelphia, PARemote

Today

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Join a team that's dedicated to optimizing healthcare delivery through strategic leadership in Utilization Management. Drive excellence in clinical care and operational outcomes while ensuring complia...

Englewood, CORemote

1 week ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$184K - $194K *

Drive your career as a Senior Product Manager, shaping innovative retailer experiences and analytics solutions. Lead cross-functional teams to deliver impactful products that empower retailers to thri...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$160K - $200K *

Take ownership of the People function by leading strategy and execution for Total Rewards, HRIS, and organizational development. Collaborate across teams to shape a culture that promotes employee sati...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$100K - $120K *

Optimize our Dayforce systems strategy while managing stakeholder relationships. You'll guide HRIS functions, lead an offshore analyst, and ensure effective implementations to drive organizational eff...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$100K - $120K *

Transform user experiences by leading design initiatives that enhance digital interactions. Collaborate with cross-functional teams to create intuitive solutions, advocate for user-centered practices...

Grimes, IARemote

1 week ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$125K - $150K *

Drive growth by managing key national grocery accounts and fostering buyer relationships. Leverage analytical skills for budget management and ROI evaluation while developing compelling sales strategi...

Illinois, USRemote

Reposted 1 month ago

  •   5 - 7 years exp.  •   Healthcare

$190K - $315K *

Shape the future of visual design for an enterprise design system, leading the evolution of its visual language and guiding teams to create consistent, high-quality experiences across products and maj...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$180K - $240K *

Shape the future of enterprise security by leading vulnerability management initiatives. Drive strategy, execution, and collaboration across teams to enhance risk reduction and improve security outcom...

Charlotte, NCRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Experience do?question toggle

    A Director of Customer Experience leads strategies and teams that improve customer interactions across the organization. The work can include customer journey planning, service operations, feedback analysis, and coordinating improvements with departments such as product, sales, and marketing.

  • What qualifications are common for Director, Customer Experience jobs?question toggle

    Employers commonly look for leadership experience in customer experience, customer success, support, or service operations, along with strengths in strategy, analytics, communication, and cross-functional change management. Specific requirements vary by employer and industry.

  • Where do Directors of Customer Experience work?question toggle

    These leaders work in many sectors, including technology, financial services, healthcare, retail, and business services. Their responsibilities and team structures vary based on the organization’s customers and operating model.

  • What is the typical salary for a Director of Customer Experience?question toggle

    Compensation varies by industry, location, company size, and scope of responsibility. Ladders focuses on vetted professional roles paying $100,000 or more, so candidates can explore qualifying opportunities and review each listing for its compensation details.

  • What roles can follow a Director of Customer Experience position?question toggle

    Potential next steps include Vice President of Customer Experience, Chief Customer Officer, or senior leadership roles in customer success, service operations, and broader business operations.