Welcome to the Director, Customer Experience Category

This is your destination for finding a high paying Director, Customer Experience jobs. With a wide range of opportunities across various organizations, stepping up your career with a job that values your potential is within reach.

What Does a Director, Customer Experience Do?

A Director, Customer Experience is responsible for formulating strategies that shape the customer journey, driving customer satisfaction and loyalty. They work closely with other departments to enhance every aspect of the customer experience, from product development to marketing and sales.

The Path to Becoming a Director, Customer Experience

Typically, a Bachelor's degree, combined with extensive experience in Customer Service or a relevant field is needed to successfully land a Director, Customer Experience role. A deep understanding of customer behavior and excellent leadership capabilities are must-haves.

Why Choose a Career as a Director, Customer Experience?

A career as a Director, Customer Experience allows you to play a crucial role in shaping the customer journey. It's a challenging yet rewarding job that offers competitive pay and numerous growth opportunities.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$195K - $230K *

Champion multi-platform technical program execution to ensure seamless feature rollouts. Collaborate with cross-functional teams to manage dependencies and drive projects from conception to launch, en...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$100K - $105K *

Shape your career by managing customer relationships, ensuring satisfaction, and driving service quality for assigned accounts in the public safety sector, utilizing strong analytical and communicatio...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$130K - $180K *

Unlock potential by leading technology enablement operations, optimizing business processes, and driving digital transformation. Collaborate with leaders to design strategies that enhance efficiency a...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $130K *

Transform revenue cycle operations by optimizing A/R management, claims processing, and team performance. Drive strategic leadership to enhance financial outcomes while ensuring compliance and fosteri...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$165K - $185K *

Empower your design career by leading product design for Provider Experience, collaborating cross-functionally to create intuitive workflows and elevate user engagement across complex provider-facing...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Lead the charge in expanding territory engagement by building strategic partnerships and nurturing client relationships. Drive revenue growth through innovative sales strategies, navigate complex sale...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$172K - $200K *

Join a team that's at the forefront of product innovation, driving impactful solutions in healthcare. Use your strategic thinking, AI fluency, and collaborative skills to enhance our product offerings...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$189K - $210K *

Shape the future of renewables by leading product initiatives from discovery to launch. Collaborate with teams to solve complex challenges, influence engineering efforts, and enhance user experiences...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$130K - $180K *

Reimagine product marketing as you build foundational strategies and assets, working alongside leadership to define the narrative, equip sales, and craft compelling content that propels market underst...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$164K - $326K *

Accelerate business growth by driving sales and client relationships; engage with key accounts to deliver proposals, presentations, and strategic planning. Utilize strong communication and organizatio...

US-AnywhereRemote

Yesterday

  •   Less than 5 years exp.  •   Business Services

$110K - $185K *

Unlock your potential by leading strategic growth initiatives in the AI ecosystem, driving enterprise partnerships, and enhancing market presence through collaboration, innovation, and deep community...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Reimagine customer success with innovative SaaS healthcare solutions, leveraging financial modeling and strategic insights to drive measurable business outcomes and influence high-stakes decision-maki...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$200K - $236K *

Drive public-sector growth by developing strategic partnerships and securing revenue opportunities nationwide. Take ownership of the full business development cycle, engaging stakeholders and leading...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Healthcare

$130K - $180K *

Transform the way a large organization operates by leading internal AI strategy and product development, ensuring effective tool integration and governance while adapting to evolving technologies...

US-AnywhereRemote

Yesterday

  •   11 - 15 years exp.  •   Healthcare

$120K - $145K *

Tackle international market expansion as you lead the global launch of SaaS products. Own the strategy, drive integrations, and collaborate cross-functionally to establish a strong presence in Canada...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $200K *

Lead the charge in driving sales growth across Health Systems and Ambulatory targets in the West, utilizing consultative relationships to drive success and revenue in a fast-paced environment. Empower...

US-AnywhereRemote

2 weeks ago

  •   15+ years exp.  •   Healthcare

$315K - $360K *

Champion product excellence by leading strategic initiatives, driving innovation, and managing a diverse SaaS product portfolio to enhance business growth and operational efficiency within the healthc...

US-AnywhereRemote

4 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$128K - $173K *

Lead the charge in designing innovative legal research solutions that empower professionals to leverage AI insights, enhance workflows, and transform complex information into actionable knowledge, dri...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Legal & Accounting

$120K - $130K *

Drive efficiency and compliance in managing specialty distribution networks. Oversee relationships, contracts, and logistics to ensure timely product availability. Lead initiatives that optimize perfo...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$205K - $235K *

Lead global exam management, ensuring secure and fair delivery across diverse markets. Drive strategic vendor relationships and oversee a team while shaping the future direction of professional creden...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$115K - $130K *

Join a team that's transforming customer success by leading the charge in delivering industry-leading outcomes, promoting growth, and ensuring customer satisfaction for mid-market accounts through you...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $203K *

Drive financial excellence by leading advanced analysis and strategic partnerships with finance and actuarial teams. Enhance forecasting, improve processes through automation and analytics, and delive...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$90K - $130K *

Champion growth by leading consultative sales strategies for enterprise clients. Build strong relationships, understand client needs, and deliver innovative solutions while driving ROI through effecti...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$219K - $296K *

Join a team that's revolutionizing B2B marketing by leading an AI-first strategy that drives revenue growth, enhances sales enablement, and fosters scalable demand generation across digital platforms...

US-AnywhereRemote

3 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$120K - $150K *

Accelerate your career by driving strategic customer outcomes and executive engagement. As a trusted advisor, you will influence and lead complex initiatives with high-value clients, shaping their go...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What skills are needed for a Director, Customer Experience?question toggle

    Top skills for a Director, Customer Experience include leadership, strategic thinking, customer service, data analytics, and communication skills.

  • How much does a Director, Customer Experience make on average?question toggle

    While the salary can vary significantly based on the industry and location, a Director, Customer Experience can expect to earn a minimum of $100K annually.

  • Are there growth opportunities for a Director, Customer Experience?question toggle

    Yes. After a Director, Customer Experience, one can advance to senior roles such as VP of Customer Experience, or even Chief Customer Officer.

  • What industries need a Director, Customer Experience?question toggle

    Industries such as retail, telecommunications, healthcare, technology, and financial services often require a Director, Customer Experience.