Welcome to the Director, Customer Experience Category

This is your destination for finding a high paying Director, Customer Experience jobs. With a wide range of opportunities across various organizations, stepping up your career with a job that values your potential is within reach.

What Does a Director, Customer Experience Do?

A Director, Customer Experience is responsible for formulating strategies that shape the customer journey, driving customer satisfaction and loyalty. They work closely with other departments to enhance every aspect of the customer experience, from product development to marketing and sales.

The Path to Becoming a Director, Customer Experience

Typically, a Bachelor's degree, combined with extensive experience in Customer Service or a relevant field is needed to successfully land a Director, Customer Experience role. A deep understanding of customer behavior and excellent leadership capabilities are must-haves.

Why Choose a Career as a Director, Customer Experience?

A career as a Director, Customer Experience allows you to play a crucial role in shaping the customer journey. It's a challenging yet rewarding job that offers competitive pay and numerous growth opportunities.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$80K - $120K *

Join a team that's redefining creative excellence by leading diverse art and design projects while mentoring talent. You'll ensure cohesive brand messaging across channels while aligning strategic goa...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Media

$237K - $263K *

Lead and develop a national team of Patient Access Advocates, driving strategy and execution for oncology patient support services. Ensure compliance and optimize access pathways for timely care. Pass...

US-AnywhereRemote

Yesterday

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$120K - $180K *

Advance global expedition operations by leading diverse teams and ensuring exceptional guest experiences through strategic planning, safety compliance, and operational excellence across all Quark prod...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$100K - $155K *

Drive client relationships and team performance while managing operations, promoting business development, and ensuring compliance with standards. Lead a committed team to achieve strategic goals and...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$130K - $180K *

Lead the charge in transforming IT services, enhancing employee experiences, and driving operational excellence across a global organization. Spearhead modernization efforts and cultivate a collaborat...

US-AnywhereRemote

1 month ago

  •   8 - 10 years exp.  •   Information Technology

$149K - $195K *

Innovate billing systems to enhance operational efficiency and revenue growth. Collaborate across product, finance, and operations to streamline processes and support scalable solutions, using AI to d...

US-AnywhereRemote

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$118K - $159K *

Lead the charge in supporting a C-Level Executive by managing complex calendars, coordinating travel, and building relationships. Engage in strategic tasks within a dynamic environment, ensuring effec...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$75K - $100K *

Champion client engagement by driving growth through insight-led analysis. Collaborate with cross-functional teams to deliver tailored solutions that enhance client profitability using advanced analyt...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$100K - $130K *

Unlock potential by leading end-to-end strategies for attracting niche talent, leveraging data and emerging technologies. Collaborate with stakeholders to drive measurable outcomes and elevate the tal...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Staffing

$100K - $115K *

Engage with us to lead client partnerships, driving strategic initiatives and team success. Oversee account management, cultivate client relationships, and leverage digital expertise to deliver impact...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$187K - $275K *

Transform your career by leading the strategy and operations for a dynamic sales force. Collaborate with leadership to enhance sales productivity, drive insightful analytics, and manage key projects t...

US-AnywhereRemote

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$100K - $105K *

Champion customer success by driving adoption of RQI Portfolio, managing accounts, and ensuring positive outcomes. Build relationships, maximize renewals, and implement strategic initiatives to enhanc...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Healthcare

$100K - $105K *

Engage with healthcare partners to spearhead the adoption of our RQI Portfolio. Drive customer success through consultative relationships, achieving revenue targets while ensuring the implementation a...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Healthcare

$112K - $186K *

Join a dynamic team as you shape executive strategies through impactful CX narratives. This role involves synthesizing complex insights for high-stakes decision-making, directly influencing enterprise...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$90K - $130K *

Elevate strategies that drive revenue growth and strengthen partnerships within air, car, and GDS programs. Collaborate cross-functionally to optimize advisor engagement and operational excellence, po...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Transportation

$83K - $106K *

Innovate best-practice operational processes for dealership Parts and Service, utilizing CDK tools to enhance performance, efficiency, and profitability. Lead transformative assessments and coaching t...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Business Services

$143K - $286K *

Advance your career as a Product Manager leading AI-driven growth initiatives. Own strategy, experimentation, and execution to enhance customer engagement, retention, and lifetime value across various...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$120K - $180K *

Drive innovation in residential construction software by leading cross-functional teams to create impactful solutions that enhance project efficiency and customer satisfaction, while shaping strategic...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $115K *

Champion end-to-end service delivery across IT projects, ensuring seamless onboarding, exceptional quality, and proactive leadership of cross-functional teams while managing project financials to driv...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$136K - $214K *

Design and execute a global partnership strategy, leading a high-performing team to drive revenue growth and strengthen C-suite relationships within the financial services ecosystem...

US-AnywhereRemote

4 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$150K - $200K *

Elevate sales performance by developing strategic initiatives, leading a dynamic team, and driving revenue growth across diverse markets while fostering strong client relationships and leveraging data...

US-AnywhereRemote

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Join a visionary team as a leader, inspiring innovative creative direction across multimedia platforms while cultivating a dynamic environment that fosters collaboration and excellence in pharmaceutic...

US-AnywhereRemote

2 days ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$70K - $95K *

Lead the charge in optimizing patient recruitment marketing strategies across multiple channels, ensuring alignment with study enrollment goals while driving measurable ROI and enhancing overall campa...

US-AnywhereRemote

4 days ago

  •   Less than 5 years exp.  •   Healthcare

$150K - $175K *

Lead the charge in optimizing sales force effectiveness through strategic planning, performance management, and process improvement, ensuring productivity and aligning with organizational goals for su...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Business Services

$70K - $95K *

Join a team that's shaping engaging, user-centered experiences for learning solutions. Collaborate with cross-functional teams to design and deliver intuitive interfaces, enhancing usability across we...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What skills are needed for a Director, Customer Experience?question toggle

    Top skills for a Director, Customer Experience include leadership, strategic thinking, customer service, data analytics, and communication skills.

  • How much does a Director, Customer Experience make on average?question toggle

    While the salary can vary significantly based on the industry and location, a Director, Customer Experience can expect to earn a minimum of $100K annually.

  • Are there growth opportunities for a Director, Customer Experience?question toggle

    Yes. After a Director, Customer Experience, one can advance to senior roles such as VP of Customer Experience, or even Chief Customer Officer.

  • What industries need a Director, Customer Experience?question toggle

    Industries such as retail, telecommunications, healthcare, technology, and financial services often require a Director, Customer Experience.