Welcome to the Director, Customer Experience Category

This is your destination for finding a high paying Director, Customer Experience jobs. With a wide range of opportunities across various organizations, stepping up your career with a job that values your potential is within reach.

What Does a Director, Customer Experience Do?

A Director, Customer Experience is responsible for formulating strategies that shape the customer journey, driving customer satisfaction and loyalty. They work closely with other departments to enhance every aspect of the customer experience, from product development to marketing and sales.

The Path to Becoming a Director, Customer Experience

Typically, a Bachelor's degree, combined with extensive experience in Customer Service or a relevant field is needed to successfully land a Director, Customer Experience role. A deep understanding of customer behavior and excellent leadership capabilities are must-haves.

Why Choose a Career as a Director, Customer Experience?

A career as a Director, Customer Experience allows you to play a crucial role in shaping the customer journey. It's a challenging yet rewarding job that offers competitive pay and numerous growth opportunities.

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$80K - $95K *

Partner with us to enhance customer outcomes as a strategic advocate, driving renewals and expansion in a dynamic Mid-Market environment. Leverage your expertise to foster relationships and ensure cus...

US-AnywhereRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$125K - $150K *

Deliver strategic direction and execution on complex programs, aligning cross-functional teams and identifying architectural risks while navigating ambiguity to enhance organizational growth and techn...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Join a team that's redefining data and marketing technology strategies to enhance customer experiences and drive innovation. Lead cross-functional initiatives and oversee a talented team to transform...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$140K - $175K *

Empower global payroll efficiency by leading multi-country operations, ensuring compliance in 12 countries, and driving innovations in payroll technology. This role blends hands-on payroll management...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$140K - $160K *

Shape the future of customer growth through strategic marketing initiatives that drive upsell, cross-sell, and product adoption, leveraging data to create impactful campaigns that enhance revenue and...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$102K - $164K *

Innovate the future of healthcare as a Senior Product Manager, guiding the strategic vision, developing network products, and driving collaboration across teams to deliver impactful solutions that enh...

US-AnywhereRemote

Reposted 5 days ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $145K *

Join a team that's driving customer success by leading a high-performing group, implementing strategic initiatives, and fostering a culture of accountability and growth to enhance customer value and r...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$375K - $450K *

Lead the transformational growth of high-performing revenue teams, driving new ACV, NRR, and renewals while developing future leaders and optimizing revenue operations through data-driven strategies a...

US-AnywhereRemote

Reposted 6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Champion exceptional customer support by leading technical operations, resolving complex cases, and collaborating with cross-functional teams to enhance service quality and customer satisfaction in a...

US-AnywhereRemote

5 days ago

  •   11 - 15 years exp.  •   Technical Services

$284K - $355K *

Engage with a collaborative team to shape data architecture and analytics solutions. Lead initiatives that bridge technical and non-technical domains, empowering data-driven decisions with high-qualit...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$160K - $195K *

Empower public sector healthcare relationships by driving client success, retention, and expansion through strategic account management and executive advisory, leading to impactful outcomes for stakeh...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$88K - $105K *

Transform the digital marketing landscape by developing and executing account-based marketing strategies, optimizing channels, and driving engagement to boost business growth and conversion rates...

US-AnywhereRemote

3 days ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Pioneer exceptional client experiences by managing strategic accounts. Collaborate with executives, assess needs, and drive solutions that enhance operational performance and build lasting partnership...

US-AnywhereRemote

2 days ago

  •   11 - 15 years exp.  •   Business Services

$120K - $145K *

Transform the product landscape by owning strategy and execution for a core Jama Connect area, utilizing senior product expertise and medical device insights to drive impactful outcomes and customer s...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$225K - $282K *

Lead the charge in innovating personalized shopping experiences through AI and machine learning. Define strategies and execution for Growth and Styling portfolios, driving impactful data-driven decisi...

US-AnywhereRemote

4 days ago

  •   8 - 10 years exp.  •   Consumer Technology

$110K - $150K *

Lead high-impact customer engagements through strategic influence and execution. Manage pre-sales, implementation, and adoption while guiding complex decision-making. Elevate solution success across f...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$125K - $150K *

Empower growth as you lead strategic partnerships within Facilities Management. This senior role focuses on building executive relationships, driving revenue, and fostering long-term value through col...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Business Services

$100K - $110K *

Lead strategic partnerships by guiding customers toward business value, driving platform adoption, and championing success across organizations. Utilize your CPG trade expertise to build trust and inf...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$175K - $230K *

Lead the charge in driving client success, creator operations, and acquisition. Oversee a team focused on cultivating partnerships and enhancing operational efficiency for profitable growth in a dynam...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$140K - $210K *

Unlock potential by leading innovative pricing strategies to optimize product monetization. Collaborate with cross-functional teams to analyze data, influence decisions, and capitalize on market oppor...

US-AnywhereRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Consumer Technology

$160K - $200K *

Grow your career with a strategic executive role driving client engagement and operational excellence in the Utilities sector, focused on building relationships and delivering innovative business solu...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$180K - $220K *

Champion the transformation of knowledge management using AI-driven systems, enhancing employee readiness and collaboration across the organization while fostering scalable growth and innovation in le...

US-AnywhereRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$125K - $150K *

Empower operational excellence by leading a multi-territory team to drive franchise performance, profitability, and brand standards while fostering relationships with key franchisees and translating s...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Food & Beverages

$164K - $326K *

Unlock potential by leading growth marketing strategy, driving impactful campaigns, and fostering cross-functional collaborations to accelerate business success and expand market opportunities...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Healthcare

$140K - $160K *

Champion product marketing initiatives that bridge teams, drive customer education, and enhance feature adoption. Own communications and empower sales strategies to maximize our presence in the mid-ma...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

Frequently Asked Questions (FAQ)

  • What skills are needed for a Director, Customer Experience?question toggle

    Top skills for a Director, Customer Experience include leadership, strategic thinking, customer service, data analytics, and communication skills.

  • How much does a Director, Customer Experience make on average?question toggle

    While the salary can vary significantly based on the industry and location, a Director, Customer Experience can expect to earn a minimum of $100K annually.

  • Are there growth opportunities for a Director, Customer Experience?question toggle

    Yes. After a Director, Customer Experience, one can advance to senior roles such as VP of Customer Experience, or even Chief Customer Officer.

  • What industries need a Director, Customer Experience?question toggle

    Industries such as retail, telecommunications, healthcare, technology, and financial services often require a Director, Customer Experience.