Welcome to the Director, Customer Experience Category

This is your destination for finding a high paying Director, Customer Experience jobs. With a wide range of opportunities across various organizations, stepping up your career with a job that values your potential is within reach.

What Does a Director, Customer Experience Do?

A Director, Customer Experience is responsible for formulating strategies that shape the customer journey, driving customer satisfaction and loyalty. They work closely with other departments to enhance every aspect of the customer experience, from product development to marketing and sales.

The Path to Becoming a Director, Customer Experience

Typically, a Bachelor's degree, combined with extensive experience in Customer Service or a relevant field is needed to successfully land a Director, Customer Experience role. A deep understanding of customer behavior and excellent leadership capabilities are must-haves.

Why Choose a Career as a Director, Customer Experience?

A career as a Director, Customer Experience allows you to play a crucial role in shaping the customer journey. It's a challenging yet rewarding job that offers competitive pay and numerous growth opportunities.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$150K - $206K *

Shape the future of service design by leading cross-functional initiatives that enhance member experiences while ensuring operational feasibility and sustainability across diverse teams and services...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $231K *

Empower our Medicaid value-based care initiatives by overseeing provider relationships, strategic contracts, and team performance in FL and LA, driving quality care while reducing costs and enhancing...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$140K - $180K *

Join our team to lead Broker Sales efforts and drive membership growth through strategic sales planning and effective management of a dedicated team, ensuring compliance and developing key relationshi...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $180K *

Drive your career with a strategic sales leadership role to generate revenue growth. Lead a high-performing enterprise sales team while developing relationships with industry leaders and managing end...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Legal & Accounting

$115K - $185K *

Inspire and lead content strategy and thought leadership initiatives to elevate brand visibility and audience engagement. Collaborate with executives and experts to craft compelling narratives that dr...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$130K - $148K *

Advance your career by driving a high-impact content strategy that enhances thought leadership and audience engagement, while collaborating with executives and experts to shape impactful narratives th...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Media

$116K - $160K *

Transform executive communications by creating impactful narratives for senior leaders, enhancing their thought leadership presence on LinkedIn and at industry events. Lead strategic content developme...

US-AnywhereRemote

Today

  •   8 - 10 years exp.  •   Business Services

$106K - $130K *

Unlock potential by managing a complex marketing technology ecosystem, ensuring scalable, compliant solutions that enhance data-driven marketing efforts and improve member experiences through innovati...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$68K - $110K *

Unlock potential by joining our team to enhance brand marketing strategies. Collaborate on customer advocacy, digital PR, and brand asset development while managing creative projects that elevate bran...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$120K - $150K *

Join a team that's driving supply chain excellence through innovation and analytics. Lead strategic initiatives that enhance performance, efficiency, and cost-effectiveness while mentoring a team of d...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$90K - $120K *

Empower customers as the primary technical liaison in post-sale relationships. Manage technical health, align stakeholders, and ensure successful adoption of innovative AI solutions through effective...

US-AnywhereRemote

6 days ago

  •   Less than 5 years exp.  •   Technical Services

$87K - $116K *

Accelerate success by leading customers through their deployment journey, managing complex enterprise projects, and ensuring high stakeholder satisfaction, while collaborating cross-functionally to de...

US-AnywhereRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$90K - $130K *

Discover a transformative role leading the design and development of enterprise reporting and analytics solutions, driving strategic decisions and optimizing data quality in collaboration with cross-f...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$75K - $90K *

Grow strategic account relationships and revenue through consultative sales. Develop account plans, coordinate resources, and ensure customer satisfaction while analyzing trends to drive business impr...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$130K - $180K *

Lead a talented team of Product Managers to develop impactful AI solutions, navigating ambiguity and collaborating with enterprise customers to deliver high-value products from conception to deploymen...

US-AnywhereRemote

5 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $180K *

Inspire growth as a key leader, driving sales strategies and performance across North America. Elevate teams, optimize processes, and lead market expansion while enhancing client relationships and ens...

US-AnywhereRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Business Services

$150K - $200K *

Lead the charge in shaping Ford's electric vehicle strategy through 2030. Drive operational excellence and cross-functional governance. Collaborate with senior leadership to execute high-stakes decisi...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Transportation

$150K - $180K *

Shape the future of dental education by leading innovative learning strategies. Oversee accredited programs for clinicians across North America, enhancing healthcare through effective training and dev...

US-AnywhereRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Healthcare

$100K - $130K *

Join a team that's transforming the audit and accounting technology landscape by leading strategic product marketing initiatives, owning GTM strategies, and crafting impactful thought leadership conte...

US-AnywhereRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$180K - $220K *

Manage integrated logistics operations across multiple locations, ensuring customer satisfaction, financial performance, and continuous improvement. Lead teams to achieve strategic objectives while fo...

US-AnywhereRemote

Yesterday

  •   11 - 15 years exp.  •   Transportation

$90K - $120K *

Take ownership of paid media excellence by driving performance across channels. You’ll manage advertising budgets, optimize website conversions, and collaborate with teams to ensure digital initiative...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$90K - $120K *

Advance your career by driving impactful paid media strategies and website optimization to enhance revenue outcomes. Collaborate cross-functionally while managing substantial marketing budgets across...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$80K - $160K *

Join a team that's enhancing clinical trial solutions by building strong relationships with key stakeholders and leveraging your sales expertise to expand IRB and IBC services in the life sciences ind...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$88K - $111K *

Grow your career with a pivotal role shaping content strategy for B2B marketing. Collaborate with teams to create impactful narratives that resonate with finance audiences, driving pipeline and levera...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Business Services

$145K - $216K *

Elevate partner performance through strategic management and collaboration, driving pipeline growth and execution for Governance and Risk practices. Engage partners across functions to deliver excepti...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What skills are needed for a Director, Customer Experience?question toggle

    Top skills for a Director, Customer Experience include leadership, strategic thinking, customer service, data analytics, and communication skills.

  • How much does a Director, Customer Experience make on average?question toggle

    While the salary can vary significantly based on the industry and location, a Director, Customer Experience can expect to earn a minimum of $100K annually.

  • Are there growth opportunities for a Director, Customer Experience?question toggle

    Yes. After a Director, Customer Experience, one can advance to senior roles such as VP of Customer Experience, or even Chief Customer Officer.

  • What industries need a Director, Customer Experience?question toggle

    Industries such as retail, telecommunications, healthcare, technology, and financial services often require a Director, Customer Experience.