This is your destination for finding a high paying Director, Customer Experience jobs. With a wide range of opportunities across various organizations, stepping up your career with a job that values your potential is within reach.
A Director, Customer Experience is responsible for formulating strategies that shape the customer journey, driving customer satisfaction and loyalty. They work closely with other departments to enhance every aspect of the customer experience, from product development to marketing and sales.
Typically, a Bachelor's degree, combined with extensive experience in Customer Service or a relevant field is needed to successfully land a Director, Customer Experience role. A deep understanding of customer behavior and excellent leadership capabilities are must-haves.
A career as a Director, Customer Experience allows you to play a crucial role in shaping the customer journey. It's a challenging yet rewarding job that offers competitive pay and numerous growth opportunities.
Director, Technical Product Management
$209K - $244K *
Optimize product vision and strategy for billing systems, leading Agile teams to deliver innovative payment solutions. Collaborate with IT and Finance to ensure scalable, secure operations while drivi...
Today
$96K - $137K *
Explore a leadership role where you'll manage high-value client portfolios, drive growth, and deliver integrated solutions. Collaborate across teams to achieve both client success and internal excelle...
2 weeks ago
$110K - $140K *
Grow your career with a strategic role that champions client success while leading integrated, multi-channel planning and execution. Collaborate cross-functionally to ensure measurable outcomes and dr...
Reposted today
$175K - $225K *
Elevate brand storytelling by leading a dynamic content team to create compelling, human-focused narratives that drive engagement and support market growth. Collaborate cross-functionally to harness i...
4 weeks ago
$175K - $190K *
Join a dynamic team as you shape and scale corporate storytelling, define strategic communications frameworks, and enhance the brand’s visibility across multiple channels in a fast-paced, innovative e...
1 week ago
Dir. Digital Data Partnerships and Strategy
$120K - $150K *
Unlock your potential by managing key partner relationships in the CTV and programmatic advertising landscape, driving revenue growth through strategic initiatives and collaboration while fostering an...
1 week ago
Director, Integrated Marketing Strategy
$120K - $150K *
Lead the charge in developing innovative integrated marketing strategies that align business growth with account-based marketing efforts. Partner across teams to execute data-driven campaigns that dri...
Reposted today
Sr. Director, Business Enablement
$136K - $224K *
Empower cross-functional teams by setting strategic direction and leveraging data insights for effective marketing planning and execution, fostering integrated roadmaps that drive business success and...
3 days ago
Director of Customer Success - Remote
$146K - $213K *
Transform customer success through strategic leadership and operational excellence, guiding a high-performing team to enhance customer experiences and foster long-term growth while collaborating cross...
Today
Senior Director, Client Media Solutions
$140K - $165K *
Lead the charge in developing audience-first media strategies for healthcare clients, guiding integrated planning and investment strategies to achieve impactful business outcomes while fostering team...
3 weeks ago
$90K - $110K *
Drive strategic sales initiatives and foster partnerships, focusing on mid-sized and enterprise clients in the Salesforce ecosystem. Manage lead acquisition, sales process, and collaborate with teams...
1 week ago
Senior Manager Customer Excellence
$100K - $130K *
Empower a customer-centric culture by leading the design and execution of an innovative customer experience program. Collaborate across functions to achieve measurable improvements and drive organizat...
2 days ago
Customer Experience Manager (CXM) -Commercial Accounts
$70K - $95K *
Empower customer relationships by minimizing churn through exceptional service, proactive account management, and strategic recommendations that align with client needs to enhance satisfaction and loy...
4 weeks ago
Director, Commercial Operations & Enterprise Accounts
$204K - $380K *
Lead the charge in driving enterprise growth by integrating business development, channel strategy, and revenue operations. Partner with cross-functional teams to implement data-driven strategies for...
4 weeks ago
Senior Director, Regional Customer Success (AMER)
$191K - $250K *
Inspire and lead a customer success team to drive retention and revenue growth across AMER accounts, acting as a customer advocate while shaping strategies based on insights. Manage a high-performing...
Today
$150K - $180K *
Join a team that's redefining customer engagement through strategic CRM leadership. Drive innovative email and SMS campaigns while optimizing performance across our expansive product portfolio, shapin...
3 weeks ago
$160K - $180K *
Drive operational excellence in global member support by leading a high-performing team. Optimize processes using Zendesk and AI for improved efficiency while maintaining member satisfaction and ensur...
2 days ago
Sr. Director Training & Support
$130K - $180K *
Lead and enhance a world-class post-sale enablement experience, driving customer adoption and retention. Collaborate with cross-functional teams to develop effective training programs, cultivate a hig...
3 weeks ago
Director, Order Management & Billing Operations
$120K - $150K *
Lead global order entry and billing operations, ensuring compliance and accuracy while overseeing transformation initiatives to enhance efficiency through automation and AI, driving strategic executio...
1 week ago
Director, Manufacturing Strategy & Transformation
$130K - $180K *
Drive manufacturing strategy and transformation initiatives to enhance operational resilience and modernization. Partner with executive leadership to shape a future-ready manufacturing network focusin...
Reposted 3 weeks ago
Director, Account Management - West/Mid-West
$120K - $150K *
Drive customer retention and expansion by leading regional account management, optimizing strategies with AI insights, and ensuring compliance while building and mentoring high-performing teams to del...
Reposted 1 week ago
$120K - $150K *
Drive impactful field marketing strategies that maximize revenue through events, aligning teams to achieve aggressive pipeline goals in a dynamic B2B enterprise environment. Oversee execution from pla...
3 weeks ago
Director, Executive & Internal Communications
$146K - $244K *
Champion transformative executive and internal communications strategies that shape leadership narratives and enhance employee engagement across diverse channels for maximum alignment and trust within...
3 weeks ago
$90K - $130K *
Champion a vibrant People function in this hands-on role focusing on HR operations, compliance, and employee engagement within a high-growth technology environment. Lead initiatives that drive structu...
2 weeks ago
Director, Inside Enterprise Account Management, Comcast Business
$120K - $160K *
Drive strategic direction for the Inside Enterprise Account Management team, ensuring revenue growth, customer retention, and satisfaction. Lead and develop managers to enhance sales execution and dee...
Today
What skills are needed for a Director, Customer Experience?
Top skills for a Director, Customer Experience include leadership, strategic thinking, customer service, data analytics, and communication skills.
How much does a Director, Customer Experience make on average?
While the salary can vary significantly based on the industry and location, a Director, Customer Experience can expect to earn a minimum of $100K annually.
Are there growth opportunities for a Director, Customer Experience?
Yes. After a Director, Customer Experience, one can advance to senior roles such as VP of Customer Experience, or even Chief Customer Officer.
What industries need a Director, Customer Experience?
Industries such as retail, telecommunications, healthcare, technology, and financial services often require a Director, Customer Experience.