Director, Customer Experience Jobs in New York, NY

Pioneer the future of Finance by leading AI-driven product strategies, collaborating across teams, and transforming complex needs into innovative solutions that drive business impact and operational e...

Lead the charge in crafting engaging customer journeys that enhance retention and conversion. With a focus on travel loyalty, you'll strategize and execute email marketing initiatives that resonate de...

Contribute to organizational effectiveness by strategically supporting executive leadership, managing high-priority initiatives, and enhancing cross-functional collaboration to drive impactful outcome...

Optimize our global Customer Experience operations by leading a diverse team, enhancing service quality, and driving strategic growth as we redefine premium wellness services on a global scale. Join u...

Join a team that's driving financial insights and strategic planning. You will lead the annual planning process, providing valuable analysis, enhancing forecasting efficiency, and guiding investment d...

Join a team that's driving organic growth through innovative strategies. You'll own key pillars like virality, conversion, and SEO, leveraging AI to transform our member experience and market presence...

Lead the Order-to-Cash function, enhancing cash flow and billing accuracy while managing a diverse global team. Drive process transformation in a high-volume, dynamic environment to optimize customer...

Unlock potential by leading the architecture of our advanced Contract-to-Ledger ecosystem, ensuring seamless integration across financial operations and guiding product strategy to achieve efficiency...

Shape organizational excellence by leading Practical Process Improvement (PPI) initiatives across a diverse portfolio. Drive strategic alignment, build capabilities, and ensure measurable impact throu...

Inspire transformation by leading cross-functional teams to define strategies, optimize operating models, and drive impactful change. Collaborate with clients to align their objectives with effective...

Transform the content landscape by spearheading product strategy and enhancing customer experiences. Leverage AI and market insights to innovate a comprehensive product portfolio while ensuring editor...

Elevate the product support and customer experience by enhancing workflows, communication, issue resolution, and overall user empathy. Drive improvements for technical triage and operational processes...

Champion user experience as you enhance product support operations, driving efficiency and communication. Collaborate with technical teams to resolve complex issues and ensure a seamless journey for b...

Drive go-to-market strategy for SMB and Mid-Market segments, leading cross-functional initiatives to enhance customer engagement, positioning, and revenue growth, while establishing best practices for...

Lead client partnerships and drive agency excellence by shaping strategies for promotional advertising execution, fostering creativity, mentoring talent, and integrating innovative solutions within a...

Lead a team of data scientists to enhance customer resolutions across support channels. Drive analytical vision and measurement frameworks that improve customer experience while managing operational c...

Accelerate revenue growth by leading a global BDR organization, optimizing strategies, and leveraging AI for pipeline development while fostering cross-functional collaboration and driving a high-perf...

Lead the charge in driving innovative experiential designs for top tech clients. Collaborate with diverse teams to execute cutting-edge concepts while ensuring brand integrity and audience engagement...

Lead the charge in creating extraordinary brand experiences for high-net-worth clients. You’ll shape creative vision, influence key narratives, and oversee complex programs that embody luxury, sophist...

Lead a dynamic team in strategic commerce media management, driving actionable insights and growth for high-profile clients. Collaborate across departments to enhance operational excellence and establ...

Lead the development and execution of a robust knowledge management program, enhancing customer support quality and effectiveness through strategic content governance and self-service capabilities. Dr...

Drive retention strategy across sectors by building relationships, implementing best practices, and fostering collaboration to enhance client account health, improve contract renewals, and achieve mea...

Join a dynamic team to enhance customer engagement through innovative loyalty strategies, driving retention and lifetime value. This leadership role demands a blend of data literacy and creative visio...

Drive consumer engagement through innovative CRM strategies that enhance database growth, activation, and insights. Collaborate across teams to optimize multi-channel campaigns and loyalty initiatives...

Pioneer strategic direction for Technical Solutions globally, managing teams while driving cross-functional collaboration. Shape pre-sales engagements and establish operational excellence for a seamle...