Director, Customer Experience Jobs in Grand Rapids, MI

Oversee cross-functional programs and security metrics for risk coordination, ensuring clarity and prioritization of security initiatives within the Financial Services and Data unit. Engage with leade...

Champion innovative product strategies and lead BRS initiatives, collaborating with cross-functional teams to enhance bankruptcy risk solutions. Drive market adoption and deliver data-driven insights...

Champion analytics excellence by guiding clients and teams, leveraging deep expertise in Adobe Analytics to drive strategic decisions and enhance measurement practices in a fast-paced environment...

Lead the charge in enterprise sales within the Life, Annuities & Health sector, driving growth through strategic customer relationships and complex software sales. Own the full sales cycle from prospe...

Drive the evolution of Provider Directory solutions, blending strategic vision with market needs to enhance healthcare data accuracy and client engagement. Collaborate across teams to deliver impactfu...

Champion clinician engagement to enhance relationships, trust, and data quality. Oversee strategic partnerships and drive insights from clinician perspectives to shape organization-wide initiatives an...

Engage with a talented team to enhance customer success strategies, driving retention and growth in a dynamic environment. Shape customer relationships and lead initiatives that maximize value through...

Lead the charge in redefining Total Rewards strategy, enhancing compensation, equity, and benefits to attract and retain top talent while anticipating workforce shifts driven by AI and market trends...

Shape the future of customer engagement by defining strategic themes and insights for executive councils, fostering meaningful dialogues, and partnering with leaders across marketing and product teams...

Lead enterprise Identity Security, modernizing access operations and governance while ensuring compliance across diverse platforms to mitigate identity risks and enhance security capabilities...

Unlock potential by leading product strategy for data collection solutions, driving innovation and measurable impact through cross-functional collaboration. Shape and execute a roadmap to transform cu...

Drive impactful change by optimizing product operations through collaborative process design, ensuring alignment and efficiency while fostering innovation and simplification across complex product tea...

Join a team that's redefining healthcare product management through innovative supply chain solutions. Lead cross-functional initiatives and shape the future of resilience in healthcare with strategic...

Lead the charge in defining and executing enterprise data strategy, unifying diverse data layers to support AI-driven product features and governance, while driving collaboration across teams to enhan...

Drive customer success for our SMB segment by leading a hands-on team, enhancing retention metrics, and implementing strategic engagement initiatives to foster strong customer relationships and optimi...

Lead the charge in enhancing outsourced Member Experience operations while developing senior leaders and streamlining workflows. Collaborate across teams to drive accountability, improve care quality...

Take ownership of product strategy and execution by driving innovative development, informed by market insights and customer feedback, to create competitive health product offerings that align with bu...

Pioneer a robust Encounters submissions strategy to MassHealth and New Hampshire DHHS. Lead cross-functional teams, ensuring compliance and quality while driving continuous improvement and operational...

Drive strategic leadership in Employee Benefits design, ensuring competitive and compliant offerings that align with organizational goals. Collaborate with HR, Finance, and vendors across multiple reg...

Unlock potential by leading financial integrity, guiding accounting practices, and ensuring compliance. Collaborate cross-functionally to elevate reporting quality and drive risk management, impacting...

Champion the evolution of customer identity and access management, leading engineering teams to innovate and execute key strategies that enhance the user experience across platforms while ensuring rob...

Join a team that's leading product strategy and vision for clinical solutions, ensuring they deliver clinical and financial value. Collaborate cross-functionally to tackle complex problems and drive m...

Join a team that's revolutionizing global customer support by leading operations, defining service standards, and collaboratively enhancing technical capabilities while driving customer satisfaction a...

Join a dynamic team to drive value through financial modeling, business case development, and performance measurement. Lead impactful client engagements by quantifying financial outcomes and providing...

Engage with us to enhance digital experiences by translating user needs into actionable product requirements. Collaborate across teams to ensure accessibility, usability, and quality in military commu...