Director, Customer Experience Jobs in Charlotte, NC

Lead cross-functional collaboration to enhance luxury customer fulfillment. Drive performance insights and operational efficiencies while ensuring service excellence and a seamless experience across a...

Join a dynamic team as you drive operational alignment and enhance the luxury customer experience through analytics, collaboration, and process improvement, while addressing complex fulfillment challe...

Elevate user engagement by leading design for embedded analytics in a complex multi-team environment. Drive design strategy, enhance system usage, and collaborate closely with engineering to deliver e...

Champion strategic customer success by driving enterprise client relationships and innovative CX transformation initiatives. Leverage technology and human expertise to optimize service delivery for me...

Lead the charge in enhancing global digital customer experiences across web and mobile platforms. Define product vision and strategy to drive key commerce initiatives, optimize user engagement, and ch...

Elevate engagement center operations by leading, innovating, and building a high-performing service team that delivers exceptional customer experiences while driving continuous improvement in satisfac...

Join a dynamic team as you manage client relationships, ensuring delivery excellence and strategic alignment. Lead internal collaboration and communications while driving projects to success, fosterin...

Lead the charge in transforming our IT operations into an AI-driven, zero-touch digital workplace that enhances employee productivity, streamlines processes, and ensures a delightful technology experi...

Lead the charge in optimizing our CRM strategy to enhance user engagement and support business growth. Collaborate cross-functionally to drive adoption, streamline processes, and deliver insightful an...

Elevate patient support services by leading teams to provide exemplary care, driving operational efficiency and performance metrics while fostering a culture of continuous improvement and collaboratio...

Lead the enterprise culture, opportunity, and inclusion strategy, driving engagement and alignment across sectors. Collaborate with leadership to integrate COI into business priorities, ensuring a str...

Unlock your potential as a strategic leader, fostering institutional relationships and delivering tailored asset management solutions while driving sales processes and client service excellence...

Champion organizational excellence by spearheading project management strategies and frameworks. Drive cross-functional collaboration, optimize resource allocation, and ensure seamless execution of mu...

Transform customer experience by leading strategic initiatives in a dynamic B2B SaaS environment. Drive retention, efficiency, and scalability within post-sale operations while shaping company strateg...

Drive consumer insights initiatives that shape strategic decisions, enhance product experiences, and foster a culture of data-driven growth. Collaborate with cross-functional teams to ensure insights...

Support our growth strategy by leading GTM event execution and cross-functional alignment. Drive strategies across the client journey, ensuring cohesion in planning and execution from new acquisition...

Pioneer change management strategies for high-impact initiatives. Collaborate with leaders to align on priorities, execution, and stakeholder engagement, ensuring successful adoption and measurable ou...

Pioneer impactful customer experiences by leading CX platforms and data strategy, ensuring seamless integration of analytics and customer insights to empower decision-making across the organization. D...

Redefine client engagement by leading a tech-driven Client Experience team, enhancing service quality through innovative tools, and fostering talent for operational excellence in a fast-paced support...

Drive sales excellence by building and scaling effective enablement programs that enhance productivity, boost revenue, and foster a dynamic coaching culture within a high-performing team...

Transform customer insights into actionable logistics solutions by collaborating across teams to ensure competitive and viable proposals. Lead multiple, concurrent projects while driving innovation an...

Lead cross-functional teams to develop innovative logistics solutions that align with customer needs, ensuring feasibility and competitive pricing while managing multiple bids and supporting customer...

Contribute to the development of innovative IVR and voice experiences that enhance customer interactions. Collaborate across teams to drive product strategies focusing on scalability, reliability, and...

Drive success by scaling our Commercial Customer Success function, defining strategy, enhancing partner success, and leading a team to ensure customers achieve their goals and maximize value while pro...

Shape the future of customer resolutions by leading a high-impact team, driving strategic initiatives, optimizing performance through data, and fostering talent in a dynamic, cross-functional environm...