Director, Customer Experience Jobs in Charlotte, NC

Drive customer-centric transformation by leading a dedicated Customer Experience function that enhances the entire customer journey through data-driven insights and cross-departmental collaboration...

Pioneer transformative customer experiences as you lead implementations and drive engagement across our product portfolio, ensuring swift onboarding and ongoing success for clients in a dynamic, hands...

Drive the future of customer success by leading a high-performing team. Own retention and revenue targets, establish proactive risk management, and refine operational models to ensure sustained custom...

Shape the future of customer experiences by leading effective strategies for SMB and Mid-Market segments. Drive customer success through innovation, engagement, and performance management to enhance r...

Lead the development of customer success strategies, driving retention and growth in a fast-paced environment while enhancing executive relationships and ensuring exceptional value delivery across B2B...

Optimize customer experiences by managing service delivery and ensuring effective communication across all stages of engagement. Drive operational excellence while advocating for customer needs and en...

Empower client success by leading TPA account management efforts, driving satisfaction, retention, and strategic initiatives to elevate financial performance and operational alignment across teams and...

Drive growth by owning strategic CX accounts and leveraging AI-enabled solutions. Collaborate with stakeholders to enhance customer engagement and retention across diverse channels, while shaping acco...

Lead the development of innovative customer experience strategies that enhance post-sale journeys, drive revenue retention, and foster customer engagement throughout the lifecycle...

Drive the product narrative for a comprehensive identity security platform. Lead marketing initiatives across business units while ensuring cohesive messaging and competitive positioning to enhance ma...

Transform the landscape of product delivery in government, leading a dynamic team of Product and Delivery Managers to enhance public service efficacy through innovative practices and capacity building...

Elevate customer engagement by leading a transformative Customer Experience strategy that blends human interaction and advanced tech. Drive product adoption, retention, and revenue growth by optimizin...

Transform the customer experience landscape by developing integrated strategies that align HCP and patient interactions with brand objectives, driving measurable outcomes through collaborative partner...

Lead the charge in product strategy for employer onboarding and member enrollment, ensuring efficiency and accuracy across client operations. Collaborate with engineering and various stakeholders to e...

Elevate customer experience by leading strategic retention and loyalty initiatives. Drive measurable impact through data-informed insights and foster a high-performing team, dedicated to enhancing sat...

Transform the future of project execution by leading cross-functional teams, ensuring operational excellence, and driving customer satisfaction in a dynamic, remote environment that fosters strategic...

Drive best-in-class travel support through strategic leadership and operational excellence. Oversee lodging, flights, and customer advocacy, fostering a culture of continuous improvement and exception...

Champion the development of a high-growth data solutions business, driving revenue, client engagement, and team leadership, while shaping product direction in a dynamic, fast-paced environment focused...

Drive measurable impact through strategic media planning and execution across various channels, focusing on innovation, performance optimization, and cross-functional collaboration to enhance brand su...

Unlock potential by creating impactful customer marketing strategies to drive retention, expansion, and adoption in a collaborative, data-driven environment that enhances customer engagement and drive...

Grow your career with a leadership role in CX Design, overseeing cross-channel support journeys. Drive transformation by managing a team to create cohesive, AI-enabled customer experiences and scalabl...

Empower a high-performing team while strategizing operational excellence in group travel support. Lead contract management and bookings by fostering continuous improvement and unwavering customer focu...

Join a dynamic team to lead, mentor, and grow Customer Success while driving account satisfaction and expansion through strategic collaboration and oversight within a fast-paced healthcare technology...

Join a team that's redefining travel agency partnerships by driving strategic growth, managing program execution, and enhancing agent engagement. Collaborate across functions to optimize processes and...

Empower consumer insights to drive product and marketing strategies. Combine research rigor with creativity to build a modern insights capability that enhances decision-making across teams and maximiz...