Discover Director, Customer Engagement Jobs

Welcome to the category page for Director, Customer Engagement jobs. Here at Ladders, we connect you with a wide variety of job opportunities in this vibrant profession.

What is a Director, Customer Engagement?

The Director, Customer Engagement is responsible for developing and implementing strategies that increase customer engagement, drive user satisfaction and create brand loyalty.

Opportunities and Growth

As a Director, Customer Engagement, there are ample opportunities for growth and advancement. Get a chance to work in industries like technology, financial services, and healthcare where you can showcase your skills and make a difference by enhancing customer engagement strategies.

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$110K - $130K *

Join a team that's revolutionizing global customer support by leading operations, defining service standards, and collaboratively enhancing technical capabilities while driving customer satisfaction a...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$110K - $130K *

Grow your career with a dynamic customer success team driving retention, adoption, and expansion in the SMB market. Lead strategic initiatives and ensure customer satisfaction while managing key relat...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Grow your career by owning enterprise sales processes, building relationships, and closing deals in home décor, beauty/wellness, and online retail. Drive significant revenue growth by leveraging consu...

US-AnywhereRemote

1 month ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$160K - $200K *

Lead the charge in establishing a robust marketing PMO, driving integrated campaigns, and implementing AI transformation initiatives to enhance operational efficiency and execution across a fast-scali...

US-AnywhereRemote

2 days ago

  •   5 - 7 years exp.  •   Business Services

$113K - $150K *

Manage and develop a high-performing team of Customer Success Managers, driving retention and value realization for a portfolio of Upmarket customers, while collaborating cross-functionally to ensure...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $169K *

Transform customer outcomes by leading a high-performing team dedicated to leveraging Samsara's solutions. Drive strategic growth while ensuring enterprise clients realize sustained value from their i...

US-AnywhereRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$153K - $210K *

Join a dynamic team to lead, mentor, and grow Customer Success while driving account satisfaction and expansion through strategic collaboration and oversight within a fast-paced healthcare technology...

US-AnywhereRemote

2 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$168K - $240K *

Lead total rewards strategy for a complex global healthcare tech firm. Drive compensation and benefits governance, align workforce investment with business goals, and ensure compliance while fostering...

US-AnywhereRemote

Reposted 2 days ago

  •   11 - 15 years exp.  •   Healthcare

$88K - $118K *

Join a team that's dedicated to enhancing customer success by fostering partnerships with top clients, resolving challenges, and driving value in a fast-paced environment. Enjoy cross-functional colla...

US-AnywhereRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$98K - $127K *

Lead customer success initiatives by partnering with top clients to enhance their operations using IoT solutions. Collaborate cross-functionally to design customized success plans and strategies that...

US-AnywhereRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$148K - $185K *

Champion customer engagement and retention by leading AI-driven initiatives. Align cross-functional teams to deliver measurable value, fostering a culture of mentorship and innovation in product manag...

US-AnywhereRemote

Reposted today

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Shape the future of integrated marketing by leading targeted ABM campaigns that drive growth for Government Services and Collections. Collaborate cross-functionally to create personalized, data-driven...

US-AnywhereRemote

Yesterday

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$150K - $180K *

Lead the strategy and execution of enterprise applications and data management. Own product roadmaps, ensure system efficiency, and build a high-performing team while driving innovation through AI and...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Accelerate business growth by leading new financing initiatives and strategic acquisitions across a defined U.S. territory, while building lasting relationships with independent owners to create impac...

US-AnywhereRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $180K *

Optimize the global revenue accounting lifecycle, ensuring compliance with ASC 606 while leading high-performing teams. Collaborate cross-functionally to enhance billing, collections, and financial re...

US-AnywhereRemote

3 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$200K - $240K *

Accelerate progress at the forefront of partner management, leading a high-performing team to optimize enterprise account strategies, drive revenue retention, and enhance partner relationships through...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$170K - $200K *

Lead the charge in shaping a high-impact Customer Success function. Oversee strategy, processes, and metrics to enhance customer retention and growth, ensuring scalability and revenue generation for t...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$125K - $150K *

Lead Neumo's national event strategy, managing end-to-end processes from planning to execution across diverse conferences and experiences, ensuring alignment with business goals, and driving result-or...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Business Services

$80K - $95K *

Lead multiple creative projects by collaborating with teams and partners, ensuring smooth workflows and clear communication. Drive project strategy, actively manage timelines, and prioritize tasks in...

US-AnywhereRemote

1 week ago

  •   Less than 5 years exp.  •   Media

$114K - $152K *

Join a team that's dedicated to driving product delivery through strong customer insights and effective collaboration with engineering and business teams, ensuring optimal integration experiences acro...

US-AnywhereRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$132K - $179K *

Lead the charge in delivering technical discovery and insights to drive customer success. As a key player, you'll guide prospects through POCs, ensuring precise alignment between Mixpanel's capabiliti...

US-AnywhereRemote

Reposted 2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Unlock potential by leading technical discovery and engaging prospects to assess business challenges. Bring expertise in data analytics and pre-sales strategy to foster impactful customer relationship...

US-AnywhereRemote

Reposted 3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$208K - $313K *

Transform digital value management by leading global teams to enhance customer engagement, leverage AI-driven outcomes, and ensure strategic execution across cross-functional departments to optimize b...

US-AnywhereRemote

Reposted today

  •   5 - 7 years exp.  •   Enterprise Technology

$104K - $201K *

Shape the future of product management by leading technical specifications and strategy. Engage directly with engineering teams to drive development through clear communication and a deep understandin...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$124K - $223K *

Drive customer success transformation by shaping our customer lifecycle model, enhancing KPIs, and improving performance initiatives to elevate customer experience in a B2B SaaS environment. Lead chan...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

Frequently Asked Questions (FAQ)

  • What qualifications do I need for a Director, Customer Engagement job?question toggle

    Most Director, Customer Engagement jobs require a bachelor’s degree in marketing or business. Prior experience in customer relations or sales is often required. Strong leadership and interpersonal skills are necessary.

  • What is the job outlook for Director, Customer Engagement?question toggle

    As businesses emphasize customer satisfaction and engagement, there's a growing demand for professionals who can create and execute successful customer engagement strategies. Thus, the job outlook for Directors of Customer Engagement is quite encouraging.