Discover Director, Customer Engagement Jobs

Welcome to the category page for Director, Customer Engagement jobs. Here at Ladders, we connect you with a wide variety of job opportunities in this vibrant profession.

What is a Director, Customer Engagement?

The Director, Customer Engagement is responsible for developing and implementing strategies that increase customer engagement, drive user satisfaction and create brand loyalty.

Opportunities and Growth

As a Director, Customer Engagement, there are ample opportunities for growth and advancement. Get a chance to work in industries like technology, financial services, and healthcare where you can showcase your skills and make a difference by enhancing customer engagement strategies.

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$108K - $180K *

Shape the future of product development, leading cross-functional teams to execute strategic initiatives and optimize customer engagement through innovative data solutions and market insights. Drive i...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $120K *

Engage customers by leading the entire lifecycle from onboarding to loyalty. Drive retention through targeted campaigns, data analysis, and exceptional support, influencing strategy and improvements a...

US-AnywhereRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Consumer Technology

$96K - $120K *

Join a team that's driving brand innovation by creating full-funnel consumer experiences. Lead cross-functional teams and strategic client partnerships to unlock growth opportunities beyond traditiona...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Business Services

$85K *

Advance our client experience as you lead a dynamic team of customer service coaches, driving people-focused strategies, coaching excellence, and operational improvements in a flexible environment...

US-AnywhereRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Business Services

$193K - $322K *

Lead the Americas Renewals team, strategizing for customer retention, risk management, and revenue growth while fostering collaboration and operational excellence across functional areas in a dynamic...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $180K *

Join a team that's driving platform modernization while enhancing legacy products. Lead product strategy and execution for a global platform in the salvage industry, ensuring seamless integration and...

US-AnywhereRemote

Reposted 6 days ago

  •   11 - 15 years exp.  •   Enterprise Technology

$160K - $190K *

Elevate patient engagement by leading DTC pharmaceutical marketing initiatives, fostering strong client relationships, and driving integrated campaigns that transform clinical insights into patient-ce...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$160K - $200K *

Champion a product team by leading innovative AI-driven development. Inspire growth, accountability, and collaboration with cross-functional partners while enhancing client experiences and fostering a...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$152K - $183K *

Drive quality management innovation by leading product strategy and development, ensuring effective workflows that enhance clinician performance and improve patient outcomes in healthcare settings acr...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$130K - $180K *

Shape the future of demand generation by orchestrating integrated campaigns that drive pipeline growth and revenue. Collaborate across teams to leverage AI for impactful marketing strategies that enga...

US-AnywhereRemote

1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $180K *

Pioneer enterprise identity security by leading IAM transformations, overseeing identity lifecycle governance, and implementing risk reduction strategies in a modern, AI-driven environment while colla...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$200K - $240K *

Transform commercial strategy and drive growth in Transportation & Logistics. Lead and mentor sales teams, enhance customer relationships, and collaborate cross-functionally to capture market opportun...

US-AnywhereRemote

1 week ago

  •   11 - 15 years exp.  •   Transportation

$226K - $335K *

Elevate our Partner Marketing initiatives by driving growth through innovative co-marketing strategies. Collaborate with cross-functional teams and lead a talented marketing group to deliver impactful...

US-AnywhereRemote

3 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$160K - $190K *

Lead the charge in driving technical excellence by managing a high-performing team of Technical Account Managers, ensuring optimal customer experience and operational success for our Elite clients in...

US-AnywhereRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$180K - $230K *

Empower your engineering team by managing roadmap execution, optimizing agile processes, and fostering collaboration. Use your SaaS expertise to lead diverse teams in delivering high-quality data-driv...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$90K - $120K *

Lead the Customer Success team to enhance customer engagement, drive product adoption, and improve retention. Collaborate cross-functionally to optimize customer experience and operational processes w...

US-AnywhereRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$120K - $144K *

Accelerate progress at a leading EdTech company by driving scalable Customer Success strategies for SMB and Schools segments. Lead teams, optimize models, and ensure customer engagement and retention...

US-AnywhereRemote

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$120K - $150K *

Transform client relationships through strategic leadership and coaching of a high-performing team, driving retention and growth while utilizing data-driven insights to enhance customer success and sa...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$170K - $190K *

Champion strategic growth by building relationships and driving account initiatives that enhance revenue, customer satisfaction, and aligned business objectives. Act as the customer's voice, ensuring...

US-AnywhereRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$204K - $350K *

Lead and inspire a team in aligning technology programs with strategic goals, driving excellence in project execution, fostering stakeholder relationships, and enhancing program methodologies to ensur...

US-AnywhereRemote

Today

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $145K *

Lead cross-functional alignment to optimize revenue operations and enhance forecasting accuracy. Drive initiatives to boost pipeline performance and streamline go-to-market processes, empowering teams...

US-AnywhereRemote

4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $130K *

Join a team that's transforming software sales by driving technical solutions and creative outreach. Lead the full sales cycle and collaborate cross-functionally to deliver unique insights and busines...

US-AnywhereRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$170K - $210K *

Drive strategic talent management initiatives that enhance the organizational talent pipeline. Lead programs encompassing talent development, succession planning, and performance management while coll...

US-AnywhereRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$200K - $250K *

Manage a talented team to drive growth in Consulting Account Management, focusing on strategy, client success outcomes, and system efficiencies while cultivating strong relationships with key stakehol...

US-AnywhereRemote

6 days ago

  •   8 - 10 years exp.  •   Business Services

$165K - $199K *

Innovate the support operating model by leveraging automation and agentic AI to transform customer issue resolution, enhancing efficiency and scalability without proportional headcount growth...

US-AnywhereRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What qualifications do I need for a Director, Customer Engagement job?question toggle

    Most Director, Customer Engagement jobs require a bachelor’s degree in marketing or business. Prior experience in customer relations or sales is often required. Strong leadership and interpersonal skills are necessary.

  • What is the job outlook for Director, Customer Engagement?question toggle

    As businesses emphasize customer satisfaction and engagement, there's a growing demand for professionals who can create and execute successful customer engagement strategies. Thus, the job outlook for Directors of Customer Engagement is quite encouraging.