Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$80K - $150K *

Transform product and process development by leveraging your materials engineering skills. Collaborate on innovative solutions for aluminum, titanium, and nickel alloys, while ensuring compliance and...

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Lead engineering and design for environmental projects, ensuring quality from assessment to completion. Collaborate with teams and clients to tackle unique challenges in island infrastructure while me...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$104K - $147K *

Join a team that's committed to innovative mechanical design and engineering. Collaborate on large-scale projects, ensuring quality and safety in developing industrial equipment while enhancing your s...

Reposted today

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$69K - $107K *

Join a team that's dedicated to designing and managing large-scale industrial equipment. Collaborate with engineers and internal teams to ensure safe, efficient project execution while developing comp...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$250K - $280K *

Shape the future of robotics as a technical lead driving system integration and mechanical design. Collaborate with cross-functional teams to enhance product performance, manage cost engineering, and...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$80K - $95K *

Drive the development and analysis of CAE models for automotive components, ensuring performance and functional specifications while collaborating closely with engineering teams in a hybrid work envir...

1 month ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$92K - $110K *

Manage project lifecycles, collaborating with teams to ensure client satisfaction and adherence to building codes, while producing accurate structural designs and detailed documentation for successful...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$110K - $175K *

Join us in optimizing AI capabilities for federal agencies. You'll ensure service reliability, tackle critical issues, and collaborate with diverse teams to enhance mission effectiveness while maintai...

2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$250K - $280K *

Advance your career by leading mechanical integration and architecture for innovative products. Drive system-level performance, collaborate cross-functionally, and set design standards in this pivotal...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$80K - $95K *

Execute comprehensive technical support for Global Projects Sales, ensuring timely quotations and customer satisfaction across mechanical seal systems while collaborating with diverse teams to meet de...

Reposted yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$141K - $151K *

Join us to enhance enterprise-level processes through innovative solutions, coordinating across project teams while utilizing your expertise in process improvement methodologies and effective training...

4 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$125K - $150K *

Elevate your career by leading our piping design team, managing 3D model development, and establishing design workflows. Drive innovation in engineering standards and ensure project success through ef...

3 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$135K - $170K *

Drive your career by designing and optimizing advanced semiconductor equipment. Collaborate with cross-functional teams to enhance production efficiency and reliability while documenting processes and...

4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$79K - $118K *

Join a dynamic team as you evaluate and enhance the structural integrity of rocket motor components, collaborating with engineers to drive innovation in solid rocket motor design and analysis for defe...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$90K - $110K *

Lead the charge in transforming concepts into buildable systems by leveraging your expertise in applications engineering. Collaborate with cross-functional teams to deliver precise layouts, cost-effec...

Louisville, KYRemote

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$105K - $135K *

Join a team that's focused on delivering impactful geotechnical engineering solutions. Lead projects in transportation and infrastructure, managing teams and driving technical excellence while collabo...

Reposted yesterday

  •   8 - 10 years exp.  •   Energy & Utilities

$105K - $135K *

Join our team to manage and deliver impactful geotechnical projects by utilizing your advanced engineering skills, fostering collaboration, and driving innovation within transportation and infrastruct...

Reposted yesterday

  •   8 - 10 years exp.  •   Energy & Utilities

$80K - $95K *

Lead the charge in engineering projects, ensuring timely delivery and budget compliance while enhancing production efficiency and safety through innovative solutions and collaboration across departmen...

Mississauga, ONIn-Person

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Champion manufacturing excellence by optimizing processes, enhancing efficiency, and leading continuous improvement initiatives. Collaborate cross-functionally to ensure seamless operations and mainta...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $170K *

Join a team that's shaping the future of structural engineering by managing diverse projects, collaborating with interdisciplinary teams, and ensuring high-quality deliverables while meeting client ex...

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$95K - $115K *

Lead the charge in innovative mechanical design and project management, driving solutions for diverse healthcare, commercial, and industrial projects while ensuring regulatory compliance and client sa...

4 weeks ago

  •   8 - 10 years exp.  •   Business Services

$77K - $97K *

Elevate vehicle performance by conducting hands-on testing and analysis of adhesives and sealants. Collaborate with experts to ensure quality and durability in electric vehicles, contributing to innov...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$85K - $117K *

Champion innovative fiber optic cable development by leading cross-functional teams, optimizing processes, and delivering solutions that enhance manufacturing capabilities and meet customer needs...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$140K - $165K *

Join a team that's shaping the future of AI infrastructure. As a Production Engineer II, you'll tackle real-world challenges in a dynamic environment, ensuring the reliability of critical systems whil...

4 days ago

  •   Less than 5 years exp.  •   Information Technology

$140K - $165K *

Unlock potential by driving reliability in a multi-billion dollar AI cloud infrastructure. Collaborate with senior engineers to enhance production systems, automate processes, and ensure optimal perfo...

4 days ago

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.