Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$104K - $144K *

Unlock innovation by guiding teams in environmental, health, and safety practices throughout project lifecycles, enhancing safe and sustainable technology development with your technical expertise and...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $121K *

Shape the future of aerospace by designing innovative mechanical systems. Collaborate with engineers to ensure quality and compliance while advancing your career in a dynamic environment focused on gr...

Yesterday

  •   Less than 5 years exp.  •   Aerospace & Defense

$85K - $130K *

Transform the construction landscape by driving client development and delivering expert forensic investigations. Leverage your technical leadership to navigate complex projects, mentoring teams while...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Technical Services

$114K - $139K *

Advance structural integrity by conducting designs and analytical evaluations of flight systems. Collaborate across disciplines to support spacecraft and robotic projects, ensuring robust mechanical p...

4 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Elevate your career by developing innovative solutions in nuclear technology. Collaborate on critical components for reactors, lead production tooling efforts, and optimize machining processes to ensu...

Yesterday

  •   5 - 7 years exp.  •   Staffing

$105K - $148K *

Unlock potential by leading innovative structural designs for critical water and wastewater infrastructure projects. Collaborate with multidisciplinary teams to ensure safety, resilience, and long-ter...

3 days ago

  •   8 - 10 years exp.  •   Technical Services

$85K - $100K *

Contribute to the design and prototyping of advanced lithographic tools, collaborating with senior engineers to enhance mechanical and optical systems. This hands-on role fosters growth in a fast-pace...

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$150K - $200K *

Drive innovation as a Principal Engineer, leading the design of cutting-edge connectors and cable harnesses for data storage and telecom systems. Collaborate across teams to transform ideas into marke...

1 week ago

  •   11 - 15 years exp.  •   Energy & Utilities

$80K - $95K *

Drive the optimization and industrialization of advanced manufacturing processes for connecting rod components, ensuring high-quality production while collaborating cross-functionally and supporting c...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$80K - $95K *

Transform manufacturing processes for conrod components by optimizing, validating, and ramping up production. Collaborate globally to ensure quality and cost-effectiveness in machining operations whil...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$120K - $150K *

Manage and coordinate technical projects from design to completion, ensuring adherence to budget and schedule. Collaborate with teams to uphold safety standards while implementing engineering solution...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$120K - $150K *

Shape project success by leading engineering initiatives from design to completion, ensuring compliance with standards, managing budgets, and fostering collaboration to enhance systems and processes f...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$120K - $150K *

Lead the charge in engineering excellence by overseeing project design, ensuring compliance, managing budgets, and coordinating teams to deliver successful outcomes that meet client expectations...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$145K - $165K *

Shape the future of public infrastructure as a Senior Civil Engineer. Lead complex projects, mentor teams, and foster client relationships, while delivering innovative solutions that enhance communiti...

4 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$115K - $145K *

Drive the development and commercialization of innovative process technologies, bridging R&D and engineering. Lead projects from lab to pilot scale, enhancing process understanding and optimizing desi...

Toronto, ONIn-Person

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Lead the design and documentation of various facilities as a Mechanical Engineer, ensuring compliance with industry standards and codes, while mentoring junior team members and coordinating with proje...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Technical Services

$124K - $153K *

Innovate mechanical systems by researching, designing, and developing advanced products. Lead projects from concept to testing, ensuring technical accuracy and effective communication with stakeholder...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$124K - $153K *

Join a dynamic Nuclear Quality Assurance Engineering team, focusing on enhancing quality standards and processes. As a Mechanical Engineer 4, you'll drive innovative solutions and collaborate with div...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$85K - $100K *

Develop innovative electrical designs for large-scale industrial plants, ensuring compliance with standards and project specifications. Collaborate closely with multidisciplinary teams to deliver opti...

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$80K - $95K *

Drive innovation by designing and enhancing mechanical products. Collaborate with cross-functional teams to ensure designs meet performance and safety standards while utilizing advanced CAD software f...

Guelph, ONIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$85K - $100K *

Lead engineering and consulting services across diverse projects, ensuring compliance, quality, and effective communication with clients. Manage project phases, conduct analyses, and mentor junior sta...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$80K - $95K *

Join a team that's redefining geotechnical engineering by providing expert consulting and innovative solutions across diverse projects, ensuring quality and compliance while mentoring junior staff and...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$90K - $110K *

Join a team that's dedicated to delivering innovative geotechnical engineering solutions. You'll manage diverse projects, conduct field investigations, and provide expert recommendations while collabo...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$80K - $95K *

Transform diverse engineering projects by leading field investigations, analysis, and design, while ensuring compliance and quality. Collaborate with teams to deliver high-impact solutions across vari...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$85K - $100K *

Transform geotechnical project execution by managing large-scale projects, collaborating with experts, enhancing client relationships, and ensuring quality results across diverse geological environmen...

3 weeks ago

  •   5 - 7 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.