Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$130K - $170K *

Take ownership of the mechanical design and engineering of heavy equipment systems. This role involves leading projects from concept to production while mentoring junior engineers and ensuring complia...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$130K - $170K *

Explore an impactful role in heavy equipment engineering, leading design, development, and improvements of large-scale systems. Collaborate with teams and mentor junior engineers while managing comple...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Champion innovative conveyor technologies by leading new product development. Collaborate with cross-functional teams to transform customer needs into successful products that enhance food safety and...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Analyze and define process requirements for life sciences manufacturing facilities, collaborating with clients and design teams to deliver compliant, efficient, and innovative solutions in regulated e...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$80K - $95K *

Champion project success by leading timelines and coordination in mechanical engineering, managing diverse teams, and ensuring client satisfaction through effective communication and budget management...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$106K - $142K *

Drive cross-functional NPI programs that transform market needs into production-ready semiconductor equipment. Lead teams through product definition, engineering, and validation, ensuring alignment an...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Unlock potential by leading diverse engineering projects, ensuring timely execution, cost management, and collaboration across global teams to drive innovation in mechanical systems and engine develop...

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Optimize plant operations by providing technical support for emulsion manufacturing, focusing on preventive maintenance, troubleshooting, and compliance while ensuring equipment reliability and operat...

Reposted yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Advance your career by leading project execution, coordinating trades, and mentoring junior associates while ensuring effective cost control and risk management on site...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$85K - $102K *

Join our dynamic Preconstruction team to drive project efficiency, manage cost estimates, oversee purchasing, and coordinate trades while leveraging your expertise in construction management and colla...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$88K - $105K *

Optimize project execution by managing onsite activities, coordinating materials, and ensuring cost control while mentoring junior associates to foster a collaborative environment in a full-time role...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$95K - $115K *

Transform project execution by overseeing cost estimations and trade management while ensuring effective communication and collaboration with stakeholders throughout the construction phases...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$95K - $115K *

Lead the charge in MEP project coordination, ensuring effective communication and delivery from design through execution, while managing contracts and cost estimates for high-profile commercial projec...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$95K - $115K *

Join a team that's dedicated to driving operational excellence in projects. You will oversee onsite activities, manage trade coordination, and ensure project execution while mentoring junior associate...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$115K - $120K *

Shape project success by managing preconstruction activities and cost estimates, while ensuring design clarity and trade coordination. Elevate teamwork and communication to deliver efficient project s...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$130K - $155K *

Empower customer success by providing expert technical support and training. Collaborate with R&D to enhance product development and ensure seamless customer interactions through effective troubleshoo...

3 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$104K - $166K *

Lead the charge in tooling design and development, translating complex engineering requirements into efficient manufacturing solutions for turbine engine assembly and production. Drive improvements in...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$100K - $120K *

Empower your career by designing innovative civil/structural systems for industrial facilities. Collaborate with engineers to create detailed drawings and ensure compliance while driving product impro...

4 days ago

  •   11 - 15 years exp.  •   Energy & Utilities

$80K - $95K *

Join a team that's dedicated to forensic mechanical engineering, investigating incidents, analyzing failures, and providing expert opinions. Manage multiple projects while ensuring client satisfaction...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Join a dynamic team to enhance product quality by leading compliance, validations, and continuous improvement initiatives. Collaborate across functions to drive sustainable solutions and mentor junior...

4 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $200K *

Elevate your career by designing and developing test fixtures and mechanisms. Collaborate with multidisciplinary teams to enhance system performance while managing project timelines and deliverables i...

4 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$77K - $106K *

Empower innovation by applying material science principles in aerospace engineering. Collaborate with senior engineers to solve technical challenges, gain hands-on experience, and contribute to projec...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$77K - $106K *

Design innovative solutions as a Material Science Engineer I, collaborating with senior engineers to tackle routine technical challenges in aerospace. Gain hands-on experience in material sciences whi...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Transform manufacturing processes by providing hands-on metallurgical support, analyzing materials, and collaborating with engineering and quality teams to ensure optimization and safety in turbine ge...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Business Services

$90K - $110K *

Advance your career by managing diverse civil engineering projects. Leverage your expertise in transportation design, work collaboratively with teams, and enjoy valuable experience developing innovati...

4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.