Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$101K - $152K *

Engineer innovative solutions by applying standard techniques to design, analyze, and improve mechanical systems. Collaborate on projects, manage field visits, and enhance existing systems while ensur...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$111K - $167K *

Advance your career by applying engineering techniques to design, analyze, and improve mechanical systems. Collaborate on projects, manage field visits, and tackle complex challenges while ensuring qu...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$100K - $140K *

Transform manufacturing processes as a technical leader, driving innovation and optimizing production for next-gen cable technologies. Collaborate cross-functionally to enhance product quality and ens...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$100K - $140K *

Join a dynamic team as a technical leader in process development, driving innovation in manufacturing for next-gen cable products. Collaborate across functions to optimize processes, enhance quality...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$80K - $95K *

Unlock your potential as a Mechanical Engineer, driving innovative design and development for unmanned systems. Collaborate with cross-functional teams to create cutting-edge electronic warfare and ac...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$83K - $139K *

Lead the design and optimization of manufacturing processes for innovative brain interfaces. Collaborate cross-functionally to enhance product quality, scalability, and production efficiency while ens...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$80K - $95K *

Lead cross-functional teams to optimize manufacturing processes, establish specifications, and implement continuous improvement initiatives. Drive project management while ensuring adherence to qualit...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead engineering and consulting services across diverse projects, ensuring compliance, quality, and safety. Drive innovative solutions while mentoring teams and managing project risks to deliver excep...

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$100K - $120K *

Lead engineering and consulting services across diverse projects, ensuring compliance, quality, and safety. Collaborate with teams to resolve complex issues and deliver innovative solutions while ment...

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$145K - $222K *

Join a dynamic team to enhance nuclear power plant efficiency through consulting, engineering proposals, and technical leadership. Collaborate with clients and mentor junior staff while driving innova...

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$145K - $222K *

Lead engineering initiatives to enhance power output in nuclear plants, managing resources and client interactions while mentoring junior staff. Drive technical evaluations and proposals to ensure com...

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$95K - $142K *

Design and analyze large steel structures for modular and industrial applications. Collaborate with cross-functional teams to solve complex engineering challenges and ensure designs are practical for...

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$160K - $260K *

Lead the charge in designing and integrating advanced missile and UAV launcher systems. Own mechanical architecture from concept to production, collaborating across functions to ensure compliance and...

3 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$85K - $95K *

Shape quality strategies for manufacturing by collaborating with teams to tackle production issues, enhance processes, and ensure compliance with customer and industry standards in a fast-paced enviro...

Reposted yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$145K - $222K *

Elevate your career with a lead-level engineering role, overseeing multidiscipline projects in Mechanical Engineering. Drive project performance, mentor junior engineers, and ensure safety, budget, an...

1 week ago

  •   11 - 15 years exp.  •   Technical Services

$85K - $95K *

Unlock potential by ensuring top-tier product quality through hands-on support, real-time problem-solving, and collaboration with production teams to meet AS9100 and customer specifications for consis...

Reposted yesterday

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Play a key role in designing life sciences manufacturing facilities by defining process flows and equipment needs, collaborating with multidisciplinary teams to deliver compliant, efficient solutions...

Reposted 4 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$130K - $170K *

Champion the design and improvement of heavy equipment systems, owning projects from concept to production. Collaborate across teams and mentor junior engineers while ensuring compliance with safety s...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$130K - $170K *

Take ownership of the mechanical design and engineering of heavy equipment systems. This role involves leading projects from concept to production while mentoring junior engineers and ensuring complia...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$130K - $170K *

Explore an impactful role in heavy equipment engineering, leading design, development, and improvements of large-scale systems. Collaborate with teams and mentor junior engineers while managing comple...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Champion innovative conveyor technologies by leading new product development. Collaborate with cross-functional teams to transform customer needs into successful products that enhance food safety and...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Analyze and define process requirements for life sciences manufacturing facilities, collaborating with clients and design teams to deliver compliant, efficient, and innovative solutions in regulated e...

Reposted 3 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$80K - $95K *

Champion project success by leading timelines and coordination in mechanical engineering, managing diverse teams, and ensuring client satisfaction through effective communication and budget management...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$106K - $142K *

Drive cross-functional NPI programs that transform market needs into production-ready semiconductor equipment. Lead teams through product definition, engineering, and validation, ensuring alignment an...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Unlock potential by leading diverse engineering projects, ensuring timely execution, cost management, and collaboration across global teams to drive innovation in mechanical systems and engine develop...

4 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.