Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$93K - $119K *

Transform complex mechanical designs into innovative machine systems. You'll lead design projects, create CAD models, and collaborate with manufacturing teams to ensure seamless assembly. Elevate effi...

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$85K - $100K *

Transform land development projects from concept to completion, ensuring compliance with municipal standards. Collaborate with multidisciplinary teams to deliver innovative, sustainable solutions whil...

Edmonton, ABIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$110K - $135K *

Take ownership of engineering projects from kick-off to handover, leading design efforts for automated storage solutions while collaborating with clients and internal teams to ensure timely and budget...

Romeoville, ILRemote

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$81K - $107K *

Drive reliability improvements in the Flake Unit process by identifying and solving equipment issues, leading action plans, and collaborating with cross-functional teams to enhance operational goals a...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$140K - $166K *

Join a dynamic team as a Senior Civil Structural Licensing Engineer, where you'll support reactor facility licensing applications and collaborate with cross-functional teams to ensure compliance with...

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$140K - $166K *

Unlock your potential as a Senior Civil Structural Licensing Engineer, driving the development of reactor facility licensing applications. Collaborate with diverse teams to ensure compliance with regu...

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$140K - $166K *

Transform regulatory compliance by leading civil structural licensing efforts, ensuring alignment with safety and design standards. Collaborate with cross-functional teams to develop and execute licen...

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$95K - $115K *

Unlock potential by leading advanced turbine mechanical design efforts, enhancing component performance through innovative solutions, and collaborating with cross-functional teams to drive engineering...

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$170K - $350K *

Unlock your potential by shaping our evolving product from 0-1. Collaborate across the stack, understand customer needs, and innovate through direct user feedback, building a roadmap that defines our...

Reposted 2 days ago

  •   Less than 5 years exp.  •   Information Technology

$91K - $156K *

Drive process engineering excellence in polymer manufacturing, ensuring safe, reliable, and optimized production. Collaborate with cross-functional teams to enhance product quality and operational eff...

1 week ago

  •   Less than 5 years exp.  •   Business Services

$125K - $270K *

Elevate your career by driving innovation in semiconductor processes. Collaborate with cross-functional teams to develop advanced techniques, enhance production efficiency, and lead projects that shap...

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Innovate cutting-edge semiconductor processes by developing advanced formulations, analyzing test data, and collaborating cross-functionally to enhance production efficiency and drive next-gen technol...

4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Innovate cutting-edge processes in semiconductor technology, collaborating cross-functionally to drive advancements and enhance product development while providing leadership and expertise to ensure c...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $225K *

Engineer innovative geotechnical solutions for diverse infrastructure projects, ensuring compliance and quality. Lead teams through design and construction phases while mentoring junior engineers and...

Yesterday

  •   11 - 15 years exp.  •   Technical Services

$150K - $225K *

Lead and optimize geotechnical engineering projects, ensuring compliance and quality across public and private sectors. Mentor teams, engage clients, and drive strategic growth in infrastructure and t...

Yesterday

  •   11 - 15 years exp.  •   Technical Services

$150K - $225K *

Drive innovative geotechnical solutions for diverse infrastructure projects, ensuring compliance and quality. Lead teams through design and construction phases while mentoring junior engineers and enh...

Yesterday

  •   11 - 15 years exp.  •   Technical Services

$150K - $225K *

Lead and support diverse infrastructure projects, providing senior-level geotechnical oversight and ensuring compliance with regulations. Engage with clients and mentor teams to drive technical qualit...

Yesterday

  •   11 - 15 years exp.  •   Technical Services

$150K - $225K *

Elevate infrastructure projects by leading geotechnical engineering efforts, ensuring compliance with regulations, and mentoring teams to deliver high-quality designs and analyses across public and pr...

Yesterday

  •   11 - 15 years exp.  •   Technical Services

$150K - $225K *

Lead and inspire geotechnical engineering projects, ensuring compliance and quality across public and private sectors. Drive strategic growth while mentoring teams and engaging clients in complex infr...

Yesterday

  •   11 - 15 years exp.  •   Technical Services

$150K - $225K *

Lead and oversee complex geotechnical engineering projects, ensuring compliance with regulations while mentoring teams and enhancing client relationships across diverse infrastructure sectors...

Yesterday

  •   11 - 15 years exp.  •   Technical Services

$150K - $225K *

Join a dynamic team to lead geotechnical engineering projects, ensuring compliance and quality across diverse infrastructure initiatives. Drive technical excellence and mentor junior engineers while e...

Yesterday

  •   11 - 15 years exp.  •   Technical Services

$150K - $225K *

Lead geotechnical engineering efforts for diverse infrastructure projects, ensuring compliance and quality. Collaborate with teams and clients to deliver innovative solutions while mentoring junior en...

Yesterday

  •   11 - 15 years exp.  •   Technical Services

$150K - $225K *

Lead the charge in geotechnical engineering for diverse infrastructure projects, ensuring compliance and quality from design to construction. Collaborate with teams and clients to drive strategic grow...

Yesterday

  •   11 - 15 years exp.  •   Technical Services

$86K - $192K *

Advance your career by managing electromechanical product engineering projects. Collaborate with cross-functional teams to ensure quality and efficiency, while leading design reviews and supporting ma...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$165K - $247K *

Empower product development by leading and mentoring teams of engineers. Bring your expertise to complex projects while fostering creativity, problem-solving, and collaboration within a fast-paced con...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.