Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$80K - $95K *

Inspire engineering excellence by leading land development and infrastructure projects. Collaborate with teams to deliver innovative solutions while mentoring junior staff and ensuring quality oversig...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$95K - $115K *

Optimize and enhance our Siemens NX environment by providing expert support, strategic customization, and integration. Collaborate with teams to develop standards, troubleshoot issues, and lead contin...

2 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$95K - $115K *

Drive procurement excellence by managing contracts and costs for large-scale projects. Leverage your expertise in construction management to ensure compliance, optimize processes, and foster collabora...

3 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$70K - $100K *

Contribute to the successful delivery of mechanical construction projects by supporting planning, procurement, scheduling, and compliance. Gain hands-on experience across all project phases while buil...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$156K - $234K *

Lead the charge in designing and analyzing large structures for fusion energy systems. Collaborate with multidisciplinary teams to optimize designs, mentor junior engineers, and ensure compliance with...

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $130K *

Join a team that's redefining process engineering by delivering detailed designs and technical content for industrial facilities. Own the design basis, develop PFDs and P&IDs, and support procurement...

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$120K - $155K *

Drive innovative mechanical process designs for complex research facilities. Lead multidisciplinary teams, ensuring project success from concept to execution while maintaining high standards in a dyna...

2 days ago

  •   8 - 10 years exp.  •   Technical Services

$120K - $155K *

Innovate and lead multidisciplinary teams to design complex mechanical systems for advanced research facilities, ensuring project success through effective management of scope, budget, and schedule wh...

3 days ago

  •   8 - 10 years exp.  •   Technical Services

$120K - $155K *

Lead the charge in designing and managing complex mechanical process systems for cutting-edge research facilities, ensuring high-quality solutions and client satisfaction while collaborating with mult...

3 days ago

  •   8 - 10 years exp.  •   Technical Services

$80K - $95K *

Drive continuous improvement in manufacturing processes for precision components, enhancing product quality and efficiency. Collaborate with cross-functional teams to support operations in a regulated...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$66K - $101K *

Join a team that's redefining structural engineering to support innovative water resource projects. Collaborate on design criteria, conduct analyses, and prepare technical documentation that shapes th...

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$66K - $101K *

Accelerate your engineering career by driving innovative design solutions in structural engineering for diverse water resource and civil infrastructure projects under expert guidance...

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$66K - $101K *

Unlock your engineering potential by contributing to innovative structural designs for diverse infrastructure projects, including dams and bridges, under the guidance of experienced professionals, enh...

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$130K - $170K *

Elevate your engineering career by designing cutting-edge mechanical integration for spacecraft power subsystems, ensuring robust and flight-ready solutions through collaboration and innovation in a d...

4 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$80K - $95K *

Transform your engineering career by designing innovative lighting solutions. Collaborate on product development, testing, and manufacturing support while driving design optimization and process impro...

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$78K - $120K *

Join a team that's dedicated to delivering high-quality civil engineering solutions. Collaborate with multi-disciplinary teams to execute construction projects, ensuring safety, reliability, and adher...

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$119K - $185K *

Join our team to execute innovative Process Systems designs, leading complex projects and mentoring junior engineers. Collaborate with cross-functional teams to deliver high-quality engineering soluti...

4 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$80K - $95K *

Deliver innovative civil/structural engineering solutions for ports and marine projects, collaborating with multidisciplinary teams to ensure high-quality design and construction support throughout al...

Burnaby, BCIn-Person

2 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$110K - $130K *

Drive innovation by leading complex mechanical engineering projects, ensuring technical excellence and mentoring teams. Collaborate across disciplines to deliver high-performance solutions in mission...

2 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$95K - $115K *

Reimagine engineering excellence by leading a dynamic team in delivering high-quality process design solutions. Drive project success through effective supervision, technical expertise, and strategic...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$88K - $105K *

Join a team that's dedicated to enhancing manufacturing processes through hands-on engineering. Collaborate with production teams to troubleshoot, implement improvements, and drive efficiency in a dyn...

1 week ago

  •   5 - 7 years exp.  •   Staffing

$80K - $95K *

Unlock automation potential by leading projects from concept to execution, enhancing production efficiency through innovative solutions and hands-on troubleshooting in a dynamic manufacturing environm...

2 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$75K - $100K *

Develop structural designs for diverse projects, collaborating with cross-functional teams to ensure compliance with regulations and client needs, while producing accurate engineering documentation an...

3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$100K - $120K *

Elevate your career as you lead process engineering efforts, ensuring quality deliverables while collaborating with clients and teams. Drive business development and tackle complex challenges in a dyn...

4 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$80K - $95K *

Join a team that's dedicated to optimizing manufacturing processes and driving continuous improvement initiatives. Leverage your engineering expertise to enhance safety, quality, and operational perfo...

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.