Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$110K - $130K *

Lead the charge in fracture mechanics engineering, driving client relationships and technical assessments while ensuring safety and quality in oil and gas operations. Mentor peers and deliver exceptio...

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$90K - $110K *

Engineer innovative HVAC solutions for diverse projects, collaborating with a dynamic team to enhance building performance and sustainability. Drive impactful design from concept to completion, ensuri...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$95K - $115K *

Unlock innovative solutions as a Mechanical Project Engineer, collaborating with a dynamic team on diverse projects, from healthcare to performing arts, ensuring sustainable design and impactful engin...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$90K - $110K *

Lead the charge in innovative mechanical engineering projects, collaborating with a dynamic team to design sustainable HVAC systems for diverse facilities, from educational institutions to healthcare...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$140K - $180K *

Drive the design and development of innovative ground systems for defense platforms, collaborating with multidisciplinary teams to ensure safe and efficient operations while optimizing for performance...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Join a team that's driving innovation in automotive lighting through hands-on mechanical design, testing, and cross-functional collaboration, ensuring high-quality product development and manufacturin...

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$80K - $95K *

Advance project execution and coordination in commercial construction, enhancing schedules, and safety practices while fostering a collaborative environment for teams and stakeholders...

Reposted 6 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$80K - $95K *

Drive project success by assisting in execution and coordination of schedules, documents, and safety practices in a collaborative environment. Your contributions will enhance team effectiveness and pr...

4 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$143K - $180K *

Lead capital projects from design to commissioning, ensuring integration and safety standards in dynamic environments. Collaborate across teams to drive efficiency and technical integrity while managi...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$83K - $135K *

Manage and support project delivery for transportation infrastructure, ensuring compliance with Caltrans standards. Collaborate with teams and stakeholders to facilitate successful project execution a...

Yesterday

  •   Less than 5 years exp.  •   Technical Services

$85K - $112K *

Grow your career with hands-on engineering in advanced manufacturing. Take ownership of processes and equipment, collaborating with teams to enhance quality, efficiency, and safety while driving conti...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$85K - $112K *

Accelerate manufacturing excellence by enhancing processes and equipment. Collaborate with cross-functional teams to improve quality, efficiency, and reliability while driving continuous improvement i...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$68K - $102K *

Join a team that's dedicated to innovative mechanical design solutions, collaborating with R&D engineers to create 3D models and 2D drawings, while ensuring compliance and effective project management...

1 week ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$80K - $95K *

Elevate your career by planning and executing innovative mechanical engineering projects while adapting conventional techniques to address complex challenges in nuclear power procurement and design...

Reposted 3 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$80K - $95K *

Lead investigations into environmental hazards and engineering failures. Analyze data, collaborate with teams, and prepare expert reports while providing testimony. Engage in diverse projects ensuring...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$84K - $90K *

Innovate mechanical solutions by leveraging CAD expertise and collaboration. Drive product development through design, analysis, and project oversight while enhancing manufacturability and maintaining...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$87K - $131K *

Join a team that's dedicated to driving quality and continuous improvement initiatives. Leverage your engineering expertise to enhance compliance, conduct audits, and collaborate across functions to e...

Yesterday

  •   Less than 5 years exp.  •   Aerospace & Defense

$80K - $95K *

Launch quality assurance initiatives that enhance product reliability and performance. Collaborate with cross-functional teams to drive continuous improvement and resolve defects, ensuring that proces...

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$95K - $115K *

Optimize and innovate refinery processes to enhance safety, efficiency, and profitability. Collaborate with teams to identify improvements, troubleshoot issues, and support continuous enhancement init...

Reposted 4 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$95K - $115K *

Partner with us to analyze and validate aerospace structures, influencing design decisions in a dynamic environment. Collaborate closely with teams to ensure rapid iteration and flight readiness of cu...

2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$88K - $105K *

Solve complex structural challenges in aerospace by performing analysis on hypersonic defense systems. Collaborate closely with design and test teams to influence early design decisions and ensure fli...

2 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$95K - $110K *

Drive project success by managing engineering initiatives from kickoff to delivery, ensuring quality and compliance while coordinating cross-functional teams and maintaining clear communication with s...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$146K - $270K *

Join a dynamic team to lead process engineering in semiconductor innovation, driving development from concept to customer-ready performance and influencing next-gen technology through collaboration an...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$85K - $110K *

Develop innovative mechanical designs and support production processes, ensuring reliability and efficiency. Collaborate cross-functionally to transition prototypes to full production while applying L...

2 days ago

  •   Less than 5 years exp.  •   Energy & Utilities

$110K - $130K *

Champion precision and quality by operating sophisticated materials testing systems, collaborating with engineers, and mentoring junior staff to drive research and manufacturing success through innova...

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.