Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$147K - $202K *

Transform complex engineering challenges into innovative solutions. Lead projects, analyze data, and collaborate with teams to enhance product success while ensuring safety and compliance across multi...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Lead the charge in designing and optimizing products throughout their lifecycle, integrating customer needs and engineering principles. Collaborate with teams to deliver high-quality solutions in a dy...

4 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Transform the Civil/Site practice by leading business development, managing projects, and mentoring teams. Drive growth through client relationships and multidisciplinary collaboration while ensuring...

Yesterday

  •   8 - 10 years exp.  •   Technical Services

$110K - $130K *

Lead and mentor a team of engineers to drive project success, enhance client relationships, and ensure technical excellence in civil engineering. Collaborate with senior leadership to shape practice g...

1 week ago

  •   11 - 15 years exp.  •   Technical Services

$89K - $113K *

Inspire the future of hydrogen infrastructure by supporting design, testing, and deployment of innovative fueling systems. Collaborate with multidisciplinary teams to enhance safety and efficiency in...

Surrey, BCIn-Person

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$85K - $100K *

Analyze and improve manufacturing processes by collaborating with cross-functional teams to enhance efficiency, reduce waste, and ensure quality while providing engineering support on the production f...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$96K - $115K *

Shape the future of aerospace technology by designing innovative mechanical systems for cutting-edge satellite and spacecraft applications. Collaborate across teams to ensure high-performance, reliabl...

2 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$76K - $97K *

Optimize complex electromechanical systems by collaborating with cross-functional teams to enhance manufacturing processes, troubleshooting challenges, and ensuring product quality in semiconductor eq...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Shape the future of production engineering by optimizing operational efficiencies and driving continuous improvement. Collaborate across teams to enhance performance, safety, and reliability in a key...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$96K - $125K *

Drive process optimization and operational excellence in manufacturing, collaborating across teams to enhance product quality and efficiency. Leverage engineering expertise to analyze data, troublesho...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$102K - $184K *

The Design Engineer IV - Civil at Fluor is responsible for leading engineering projects and applying technical knowledge to deliver cost-effective solutions. This role involves developing specificatio...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$110K - $130K *

Pioneer innovative structural designs for onshore and offshore oil and gas facilities. Lead projects from concept to completion, ensuring compliance with industry standards while mentoring junior engi...

2 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$80K - $95K *

Elevate your career by driving production efficiency and safety improvements through innovative technologies and continuous initiatives. Collaborate with cross-functional teams to implement solutions...

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$95K - $115K *

Join a team that's driving innovation in aerospace by developing cutting-edge composite products for space applications. Collaborate with experts to manage projects from design to testing, ensuring te...

3 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$165K - $210K *

Join a team that's shaping the future of ruggedized directed-energy systems. Own major mechanical subsystems from design to production, collaborating with engineers to create field-deployable hardware...

2 days ago

  •   5 - 7 years exp.  •   Staffing

$120K - $145K *

Lead the charge in advancing multi-day energy storage systems through expert CFD modeling and thermal-fluid analysis, ensuring safe, efficient, and reliable grid integration for innovative energy solu...

Reposted 5 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$100K - $130K *

Elevate your career by leading structural design efforts for public infrastructure projects. Manage design, ensure compliance, and supervise junior engineers while driving innovative solutions in a co...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $130K *

Lead the charge in designing innovative structural solutions for public infrastructure projects. Oversee and enhance engineering analyses while guiding junior staff to achieve high-quality compliance...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Technical Services

$100K - $130K *

Invent the future of infrastructure by leading structural design projects. Drive technical excellence, mentor junior engineers, and oversee construction administration while ensuring compliance with i...

Reposted 6 days ago

  •   5 - 7 years exp.  •   Technical Services

$88K - $105K *

Tackle complex mechanical challenges while driving R&D facilities modernization and capital improvements. Collaborate across teams to enhance pilot capabilities for cutting-edge carbon fiber technolog...

1 month ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$95K - $115K *

Lead and manage construction materials testing projects, ensuring technical quality, client satisfaction, and financial performance while mentoring staff and fostering client relationships for busines...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Contribute to the design of utility-scale solar PV power systems by developing electrical layouts, conducting studies, and collaborating with project teams to ensure comprehensive and compliant engine...

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$80K - $95K *

Transform manufacturing processes by leading initiatives that enhance efficiency and quality. Collaborate with cross-functional teams to troubleshoot issues, implement improvements, and ensure complia...

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Optimize mechanical and piping systems for industrial projects, ensuring compliance with codes and best practices. Lead stress analysis, mentor engineers, and deliver reliable solutions throughout pro...

3 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$60K - $110K *

Unlock your potential by driving mechanical design and process innovation within a collaborative team. This role encompasses end-to-end product development, from concept through manufacturing, ensurin...

4 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.