Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$147K - $202K *

Join a dynamic team as you design and optimize manufacturing processes for cutting-edge display and semiconductor technologies, collaborating with R&D and vendors to drive innovation and resolve compl...

2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$124K - $171K *

Elevate manufacturing processes by designing and optimizing solutions in semiconductor and display technologies. Collaborate with R&D teams, analyze data, and troubleshoot complex engineering challeng...

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$163K - $224K *

Drive innovation by optimizing manufacturing processes in semiconductor and display technologies. Collaborate with R&D teams to troubleshoot complex engineering issues, analyze data, and implement new...

3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$124K - $171K *

Drive innovation in manufacturing processes by designing, optimizing, and troubleshooting complex systems in semiconductor and display technologies, collaborating with R&D teams and vendors to enhance...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Shape the future of building systems by leading HVAC, plumbing, and fire protection design projects. Collaborate with multi-discipline teams to deliver innovative solutions, ensuring quality and compl...

1 week ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Join the High-Speed Engineering team to design and develop cutting-edge mechanical components for high-speed interconnects, ensuring compliance with rigorous standards while collaborating with senior...

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Innovate with us as a Mechanical Engineer, specializing in connector alignment mechanisms. Drive design and development, collaborate cross-functionally, and ensure reliability in high-speed applicatio...

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Unlock potential by joining a dynamic engineering team to deliver innovative sensor solutions, manage projects from concept to production, and collaborate globally to enhance product quality and cost...

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$124K - $171K *

Drive your career with impactful process engineering solutions. Engage in complex problem-solving, data analysis, and vendor partnerships while leading project teams and supporting junior colleagues i...

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$75K - $110K *

Transform quality assurance in manufacturing by implementing and optimizing quality systems, mentoring lab personnel, and driving continuous improvement initiatives to ensure top-notch product standar...

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Engage with our dynamic engineering team as you design and model innovative refrigerant and water piping systems using Solidworks, ensuring precision in product documentation and lifecycle management...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Advance your career by leading the design and development of innovative mechanical systems for cutting-edge uranium enrichment technology, ensuring high performance and safety standards throughout the...

1 week ago

  •   8 - 10 years exp.  •   Energy & Utilities

$100K - $125K *

Lead the charge in providing metallurgical engineering support across operations, ensuring product quality and compliance. Collaborate with teams to implement improvements and technical solutions with...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$80K - $95K *

Lead the charge in ensuring environmental compliance by managing permitting, monitoring, and reporting activities. Collaborate with regulatory agencies and internal teams to support operational goals...

4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$125K - $150K *

Lead and mentor a team of engineers while providing expert metallurgical consultancy across multidisciplinary projects. Drive technical excellence and ensure compliance with design standards and engin...

Calgary, ABIn-Person

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$128K - $162K *

Drive innovative R&D testing to enhance hardware and processes, collaborating with engineers and scientists to execute experiments, analyze data, and generate insights for scalable solutions and impac...

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Lead innovative R&D initiatives in mechanical engineering, focusing on structural integrity and environmental testing for Navy materials. Manage complex testing programs, ensuring alignment with Navy...

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Champion innovative mechanical engineering solutions by leading R&D efforts in structural integrity and environmental testing for Navy materials, ensuring high performance and durability across variou...

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$54K - $110K *

Unlock potential by leading the design and testing of innovative agricultural technologies. Collaborate with cross-functional teams to validate concepts, resolve field issues, and drive continuous imp...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$119K - $222K *

Transform your career by leading engineering execution on diverse projects. Drive team performance, oversee budgets, and ensure quality delivery while fostering a positive project culture and strategi...

Yesterday

  •   11 - 15 years exp.  •   Real Estate & Construction

$100K - $120K *

Shape the future of sheet metal formability by leading R&D efforts, conducting experiments, and collaborating with teams to enhance product design and performance in industrial stamping processes...

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Lead and mentor a dynamic engineering team in the development of innovative orthopedic products, ensuring project success through collaboration across functions and effective management of resources f...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$64K - $95K *

Pioneer the mechanical design of aircraft engine nacelle components. Collaborate with manufacturers and vendors to define system architecture, generate technical data packages, and ensure compliance w...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$64K - $95K *

Drive the mechanical design of aircraft engine nacelle components, collaborating with manufacturers and vendors to ensure compliance with technical requirements while generating detailed technical dat...

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$82K - $136K *

Develop and optimize manufacturing processes for spacecraft structures, ensuring quality and efficiency through collaboration with engineering teams and technicians during fabrication, assembly, and t...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.