Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.
Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.
Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.
Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.
Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.
Manufacturing Engineer, Solid Rocket Motors
$100K - $120K *
Lead the charge in designing and implementing efficient solid rocket motor production lines, ensuring safety, lean processes, and high throughput. Collaborate on tooling, inspection, and supplier mana...
Reposted 4 days ago
$80K - $95K *
Join a dynamic team as you drive the production of thermoplastic composites, ensuring efficient processes and quality standards. Collaborate on innovative projects while enhancing manufacturing capabi...
1 week ago
$95K - $115K *
Elevate product innovation by independently designing and evaluating complex engineering solutions. Collaborate across teams to enhance product performance and support manufacturing, ensuring adherenc...
6 days ago
$80K - $95K *
Optimize mechanical utility systems by leading HVAC, plumbing, and fire protection design and operations. Ensure reliability and performance while supporting facility startup and ongoing operations in...
2 weeks ago
$80K - $95K *
Shape the future of production by resolving technical challenges to meet quality and productivity targets in a dynamic automotive manufacturing environment, while collaborating with engineers and lead...
Reposted 2 days ago
$80K - $95K *
Advance your career by developing geotechnical reports and designs for tunnel and shaft projects. Collaborate on investigations, assessments, and recommendations to ensure safe construction practices...
4 weeks ago
$80K - $95K *
Optimize manufacturing processes through hands-on problem solving, collaboration, and continuous improvement initiatives. Drive improvements in safety, quality, and cost, while engaging directly on th...
4 weeks ago
$95K - $115K *
Champion the future of electronics manufacturing by enhancing processes, providing technical support, and driving continuous improvement in PCB assembly production. Collaborate with teams to solve cha...
1 week ago
$90K - $110K *
Grow your career with hands-on R&D in developing sustainable high-performance materials. Collaborate with a dynamic team to innovate, test, and commercialize new products that meet challenging environ...
Reposted 2 weeks ago
$110K - $130K *
Drive multidisciplinary design coordination and governance for Facilities in the High-Speed Rail programme, ensuring alignment with operational, regulatory, and performance targets while leading a tea...
Reposted 3 days ago
$85K - $100K *
Shape the future of mechanical engineering projects by managing design and execution from start to finish, ensuring collaboration across disciplines while adhering to client and code requirements for...
3 weeks ago
Mechanical Engineer - Industrial/Manufacturing
$95K - $115K *
Drive investigations into industrial incidents, analyzing safety protocols and equipment failures. Collaborate with experts to produce clear reports and provide expert testimony, leveraging your exten...
2 weeks ago
Advanced Manufacturing Thermal Engineer
$155K - $224K *
Lead the design and deployment of advanced thermal processing equipment, collaborating with cross-functional teams to ensure efficient manufacturing integration and process stability in high-volume en...
3 days ago
Mechanical Design Engineer, Combustion
$110K - $130K *
Transform combustion systems by leading design and development efforts for industrial gas turbine components. Collaborate with a multi-disciplinary team to ensure performance, stability, and cost-effe...
2 days ago
$80K - $95K *
Pioneer hands-on materials research in sustainable energy, focusing on characterizing materials and translating data into actionable insights while collaborating with diverse teams to enhance innovati...
Reposted yesterday
$88K - $105K *
Join us to design and develop cutting-edge electromechanical systems for innovative camera products. Collaborate with cross-functional teams, mentor junior engineers, and drive technical execution fro...
Today
Lead Material Handling Engineer
$138K - $256K *
Lead the charge in designing and engineering large-scale material handling systems. Oversee mechanical engineers and CAD designers to deliver innovative solutions for bulk material storage, conveyors...
2 days ago
$80K - $95K *
Contribute to multidisciplinary projects as a Mechanical Engineer, collaborating with experts to deliver innovative solutions across various sectors in Canada, while ensuring compliance and supporting...
1 week ago
Lead R&D Manufacturing Engineer
$92K - $138K *
Innovate manufacturing processes and tooling solutions while leading cross-functional teams. Drive product development from concept to production, ensuring quality and efficiency in advanced technolog...
6 days ago
Lead R&D Manufacturing Engineer
$92K - $138K *
Transform manufacturing processes by leading R&D initiatives, developing innovative tooling, and collaborating across teams to enhance product quality and efficiency from concept to production...
6 days ago
Production Mechanical Engineer, Space
$129K - $171K *
Take ownership of production readiness for space hardware, driving designs from low-rate to high-rate manufacturing. Collaborate across teams to enhance producibility, reliability, and efficiency whil...
1 week ago
$115K - $150K *
Transform the future of propulsion by guiding engine cycle models, validating data, and collaborating with design teams to innovate high-performance turbine engines. This role offers a chance to shape...
2 weeks ago
$80K - $95K *
Engage in comprehensive structural engineering for equipment design, ensuring compliance with industry standards. Collaborate across projects from studies to execution, focusing on quality, safety, an...
6 days ago
$90K - $104K *
Champion innovative mechanical design solutions while leading projects in HVAC systems. Collaborate with multidisciplinary teams to ensure optimal performance and compliance across diverse sectors, in...
Yesterday
$155K - $194K *
Elevate operational excellence by leading manufacturing engineering and continuous improvement initiatives. Drive strategic projects, optimize processes, and enhance productivity while managing a skil...
2 weeks ago
What does a Director of Customer Care do?
A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.
What qualifications are commonly required for Director, Customer Care jobs?
Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.
What skills are important for a Director of Customer Care?
Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.
What industries hire Directors of Customer Care?
Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.
What salary can I expect in a Director, Customer Care role?
Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.
Where can I find Director, Customer Care jobs paying $100,000 or more?
Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.