Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$203K - $366K *

Innovate and lead a high-performing software development team to deliver scalable enterprise Time and Pay solutions. Collaborate with HR and Finance to drive strategy and enhance operational efficienc...

Cambridge, MARemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Lead the transition of projects from development to execution, overseeing estimating, cost forecasting, and scheduling. Manage a team while ensuring alignment with EPC budgets and schedules, driving p...

Austin, TXRemote

Today

  •   8 - 10 years exp.  •   Energy & Utilities

$171K - $190K *

Unlock potential by leading the design and implementation of scalable data platforms. Drive innovation in cloud data architecture and pipeline automation, collaborating across teams to deliver impactf...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Join a team that's redefining customer trust through innovative engineering. Lead squads to automate security assessments, driving strategic roadmaps while fostering a high-accountability culture and...

CanadaRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$190K - $220K *

Partner with us to tackle complex engineering challenges, leveraging deep expertise in TypeScript, Postgres, and AWS. Collaborate closely with our VP of Engineering to innovate and deliver impactful p...

United StatesRemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$160K - $200K *

Transform the engineering landscape by leading teams to innovate AI-assisted software development, ensuring timely delivery of next-gen products while enhancing existing offerings. Drive strategic exe...

New Germany, MNRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Drive the management of fiber optic network performance, overseeing project budgets, supervising teams, and liaising with governmental bodies to ensure adherence to standards and effective network mai...

RemoteRemote

1 month ago

  •   Less than 5 years exp.  •   Transportation

$146K - $221K *

Reimagine the future of HR by architecting innovative tech solutions that enhance workflows. Collaborate with diverse teams to implement AI-powered tools, driving measurable productivity and transform...

Seattle, WARemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $155K *

Drive business growth by leading consulting and system studies for T&D infrastructure, focusing on data centers. Engage with industry leaders and ensure high-quality technical solutions while supporti...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Energy & Utilities

$110K - $130K *

Lead the charge in designing and optimizing scalable Workforce Management processes and tools, enhancing operational efficiency and planning accuracy across global Customer Excellence teams...

Tennessee, USRemote

3 days ago

  •   5 - 7 years exp.  •   Business Services

$100K - $125K *

Advance your career by ensuring optimal database performance and security. Collaborate with cross-functional teams to implement robust architecture, perform upgrades, and support database applications...

United StatesRemote

1 month ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$150K - $180K *

Transform the software development landscape by defining a cohesive end-to-end experience, integrating planning to verification workflows across teams. Lead product strategy and execution, influencing...

RemoteRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$106K - $147K *

Lead the charge in developing innovative software solutions by collaborating with cross-functional teams, shaping product roadmaps, and delivering high-quality user interfaces and APIs that enhance us...

Kentucky, USRemote

3 days ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Transform your career by driving customer success and technical solutions. Collaborate with cross-functional teams to enhance client relationships, identify growth opportunities, and ensure maximum va...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$74K - $124K *

Join a team that's dedicated to managing site activities, ensuring quality installations, and providing technical support in power generation. Contribute to customer satisfaction through effective mai...

CanadaRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$120K - $145K *

Engineer robust data pipelines that integrate legacy systems with cloud platforms, enabling advanced analytics and AI initiatives. Collaborate with teams to ensure high-quality data for machine learni...

Tennessee, USRemote

4 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$120K - $195K *

Drive the development and execution of strategic projects for radioisotope production facilities. You will lead cross-functional teams to ensure operational readiness, regulatory compliance, and succe...

RemoteRemote

Reposted 3 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$100K - $120K *

Innovate your career by driving sales and technical support in fluid power solutions, enhancing customer relationships, and collaborating with teams to ensure product satisfaction and growth in your t...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Lead the charge in delivering innovative solutions for university clients by leveraging data and AI. Work collaboratively in cross-functional teams to tackle complex challenges and drive impactful edu...

New York, NYRemote

Reposted 4 weeks ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$120K - $130K *

Innovate the future of cloud platforms by leading the design and operation of a secure, scalable infrastructure. Drive automation and enhance developer experience while collaborating with cross-functi...

Toronto, ONRemote

2 weeks ago

  •   5 - 7 years exp.  •   Staffing

$165K - $185K *

Lead drug substance activities in process chemistry, driving projects from early to late phases. Collaborate with cross-functional teams to ensure successful manufacturing and regulatory submissions...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$112K - $117K *

Join a team that's committed to ensuring quality assurance in procurement processes. Play a key role in interfacing with engineering, procurement, and project teams to uphold standards through effecti...

Oak Ridge, TNRemote

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$200K - $240K *

Advance expertise in energy markets by managing complex client engagements, developing strategic recommendations, and fostering client relationships. Utilize analytical skills to drive impactful solut...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Energy & Utilities

$110K - $130K *

Transform healthcare by engineering seamless data integrations between complex EHR systems and our innovative platform. Empower clinicians with actionable insights to enhance patient care and outcomes...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$116K - $145K *

Join a dynamic team to design and implement cloud security solutions, enhancing information security and compliance while mitigating cyber threats across the organization. Drive innovation and improve...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.