Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.
Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.
Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.
Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.
Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.
$203K - $366K *
Innovate and lead a high-performing software development team to deliver scalable enterprise Time and Pay solutions. Collaborate with HR and Finance to drive strategy and enhance operational efficienc...
Yesterday
Senior Director Preconstruction & Planning
$150K - $180K *
Lead the transition of projects from development to execution, overseeing estimating, cost forecasting, and scheduling. Manage a team while ensuring alignment with EPC budgets and schedules, driving p...
Today
$171K - $190K *
Unlock potential by leading the design and implementation of scalable data platforms. Drive innovation in cloud data architecture and pipeline automation, collaborating across teams to deliver impactf...
2 weeks ago
Engineering Manager, Customer Trust - Canada
$125K - $150K *
Join a team that's redefining customer trust through innovative engineering. Lead squads to automate security assessments, driving strategic roadmaps while fostering a high-accountability culture and...
3 weeks ago
$190K - $220K *
Partner with us to tackle complex engineering challenges, leveraging deep expertise in TypeScript, Postgres, and AWS. Collaborate closely with our VP of Engineering to innovate and deliver impactful p...
Reposted 2 weeks ago
Director of Engineering (Modeling & Rendering, Simulation, Distributed Computing, QA)
$160K - $200K *
Transform the engineering landscape by leading teams to innovate AI-assisted software development, ensuring timely delivery of next-gen products while enhancing existing offerings. Drive strategic exe...
2 weeks ago
$110K - $130K *
Drive the management of fiber optic network performance, overseeing project budgets, supervising teams, and liaising with governmental bodies to ensure adherence to standards and effective network mai...
1 month ago
$146K - $221K *
Reimagine the future of HR by architecting innovative tech solutions that enhance workflows. Collaborate with diverse teams to implement AI-powered tools, driving measurable productivity and transform...
Reposted 3 weeks ago
Principal Systems Studies Engineer - Data Centers
$130K - $155K *
Drive business growth by leading consulting and system studies for T&D infrastructure, focusing on data centers. Engage with industry leaders and ensure high-quality technical solutions while supporti...
Yesterday
Senior Engineer Workforce Management
$110K - $130K *
Lead the charge in designing and optimizing scalable Workforce Management processes and tools, enhancing operational efficiency and planning accuracy across global Customer Excellence teams...
3 days ago
$100K - $125K *
Advance your career by ensuring optimal database performance and security. Collaborate with cross-functional teams to implement robust architecture, perform upgrades, and support database applications...
1 month ago
Principal Product Manager, AI Software Factory
$150K - $180K *
Transform the software development landscape by defining a cohesive end-to-end experience, integrating planning to verification workflows across teams. Lead product strategy and execution, influencing...
Reposted 3 weeks ago
$106K - $147K *
Lead the charge in developing innovative software solutions by collaborating with cross-functional teams, shaping product roadmaps, and delivering high-quality user interfaces and APIs that enhance us...
3 days ago
$110K - $130K *
Transform your career by driving customer success and technical solutions. Collaborate with cross-functional teams to enhance client relationships, identify growth opportunities, and ensure maximum va...
2 days ago
Experienced Steam Turbine Mechanical TFA (Nuclear)
$74K - $124K *
Join a team that's dedicated to managing site activities, ensuring quality installations, and providing technical support in power generation. Contribute to customer satisfaction through effective mai...
2 weeks ago
$120K - $145K *
Engineer robust data pipelines that integrate legacy systems with cloud platforms, enabling advanced analytics and AI initiatives. Collaborate with teams to ensure high-quality data for machine learni...
4 days ago
Senior Project Manager, Isotopes
$120K - $195K *
Drive the development and execution of strategic projects for radioisotope production facilities. You will lead cross-functional teams to ensure operational readiness, regulatory compliance, and succe...
Reposted 3 days ago
$100K - $120K *
Innovate your career by driving sales and technical support in fluid power solutions, enhancing customer relationships, and collaborating with teams to ensure product satisfaction and growth in your t...
3 weeks ago
Forward Deployed Strategist / Engineer (AI)
$110K - $130K *
Lead the charge in delivering innovative solutions for university clients by leveraging data and AI. Work collaboratively in cross-functional teams to tackle complex challenges and drive impactful edu...
Reposted 4 weeks ago
$120K - $130K *
Innovate the future of cloud platforms by leading the design and operation of a secure, scalable infrastructure. Drive automation and enhance developer experience while collaborating with cross-functi...
2 weeks ago
Principal Scientist, Process Chemistry
$165K - $185K *
Lead drug substance activities in process chemistry, driving projects from early to late phases. Collaborate with cross-functional teams to ensure successful manufacturing and regulatory submissions...
2 weeks ago
Nuclear Procurement Quality Engineer-Kiewit Nuclear Solutions-Remote
$112K - $117K *
Join a team that's committed to ensuring quality assurance in procurement processes. Play a key role in interfacing with engineering, procurement, and project teams to uphold standards through effecti...
3 weeks ago
Principal Consultant - Power Energy Markets
$200K - $240K *
Advance expertise in energy markets by managing complex client engagements, developing strategic recommendations, and fostering client relationships. Utilize analytical skills to drive impactful solut...
Yesterday
Software Engineer, Data Integration
$110K - $130K *
Transform healthcare by engineering seamless data integrations between complex EHR systems and our innovative platform. Empower clinicians with actionable insights to enhance patient care and outcomes...
Reposted 3 weeks ago
$116K - $145K *
Join a dynamic team to design and implement cloud security solutions, enhancing information security and compliance while mitigating cyber threats across the organization. Drive innovation and improve...
Reposted 3 weeks ago
What does a Director of Customer Care do?
A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.
What qualifications are commonly required for Director, Customer Care jobs?
Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.
What skills are important for a Director of Customer Care?
Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.
What industries hire Directors of Customer Care?
Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.
What salary can I expect in a Director, Customer Care role?
Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.
Where can I find Director, Customer Care jobs paying $100,000 or more?
Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.