Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$95K - $120K *

Lead the charge in administering and supporting Microsoft cloud and on-premises environments, ensuring seamless operations and project coordination for Microsoft 365 implementations while enhancing us...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$84K - $129K *

Champion innovative solutions in instrumentation and control systems for power plants. Collaborate with engineers to design, troubleshoot, and enhance digital systems, ensuring project success and cli...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Technical Services

$69K - $123K *

Lead critical bridge inspections and collaborate with engineers to ensure safety and compliance. Engage in emergency responses, prepare detailed reports, and support project scoping within a dynamic t...

Portage, MIRemote

3 days ago

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

$150K - $200K *

Lead and develop a high-performing engineering team, driving real-time financial infrastructure projects while fostering individual growth and establishing engineering standards for scalable practices...

CanadaRemote

Yesterday

  •   8 - 10 years exp.  •   Finance & Insurance

$135K - $160K *

Transform client challenges into innovative solutions while mentoring teammates and driving tech excellence. Collaborate in a dynamic, non-hierarchical environment to inspire and elevate product engin...

CanadaRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Lead the growth of national Power Generation and Transmission accounts. Develop strategic relationships, identify opportunities, and drive revenue through collaboration with internal teams and clients...

Olathe, KSRemote

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$136K - $170K *

Drive impactful infrastructure solutions by collaborating with engineering teams to resolve blockers, execute migrations, and develop tooling. Leverage your expertise to enhance platform adoption and...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$120K - $145K *

Innovate your career by designing and developing safety-critical firmware for vehicle control systems. Collaborate with a multidisciplinary team to enhance performance and ensure compliance with forma...

Toronto, ONRemote

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$130K - $160K *

Lead engineering efforts by writing production code and mentoring a team. Drive modernization initiatives through Java microservices while managing performance and growth of engineers. Collaborate wit...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$125K - $150K *

Optimize the AI core systems transforming public records into actionable data. Collaborate with research and engineering to enhance scalability, efficiency, and accuracy across national applications...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$250K - $500K+*

Champion innovative mechanical designs for rack-scale AI systems, leading the integration of advanced cooling technologies, and ensuring compliance with industry standards from concept through product...

RemoteRemote

4 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$120K - $144K *

Lead the charge in designing and implementing advanced building automation systems for critical infrastructure projects, ensuring seamless integration and optimal performance while managing teams and...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$158K - $197K *

Join a team that's redefining engineering innovation through advanced structural and thermal-mechanical modeling. Lead high-fidelity simulations to drive next-gen interconnect technology, collaboratin...

Pennsylvania, USRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$145K - $175K *

Shape the future of AI engineering by leading technical solutions, mentoring teams, and driving production outcomes in a collaborative environment focused on innovation and operational excellence...

Florida, USRemote

3 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$80K - $95K *

Engage with clients to deliver tailored filtration solutions, leveraging your engineering expertise. Drive sales growth by building relationships and collaborating with internal teams to ensure custom...

Kingwood, TXRemote

2 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$134K - $205K *

Drive modernization of nuclear power plants by leading and supporting control projects, coordinating across disciplines, and ensuring technical execution to enhance operational efficiency and client s...

United StatesRemote

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Technical Services

$134K - $205K *

Champion the modernization of nuclear control systems by leading diverse projects and collaborating with multidisciplinary teams to ensure successful outcomes and client satisfaction in the energy sec...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Technical Services

$166K - $200K *

Lead the charge in advancing power system simulation and grid engineering. Drive innovative research and advisory services while establishing EPRI's technical vision in grid modernization and DER inte...

California, USRemote

2 weeks ago

  •   15+ years exp.  •   Information Technology

$95K - $115K *

Innovate your career by developing cutting-edge virtual embedded control systems. Collaborate with cross-functional teams to create and validate virtual electronic control units, enhancing automotive...

Milford, MIRemote

5 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Engage in technical leadership and project management to develop industry standards and reports. Collaborate with working groups to drive best practices and support continuous improvement initiatives...

RemoteRemote

2 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $145K *

Collaborate within a dedicated team to design and execute innovative civil engineering solutions for Mission Critical Data Center projects in a dynamic environment, engaging with diverse clients and d...

Cottage Grove, WIRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$137K - $183K *

Empower your career by leading capital projects in commissioning. Collaborate with diverse teams to ensure successful startup and adherence to safety standards while traveling extensively to drive pro...

Green Bay, WIRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$137K - $183K *

Lead the commissioning process for capital projects in the pulp and paper industry. Collaborate with diverse teams, oversee testing procedures, and ensure safety compliance while traveling extensively...

Atlanta, GARemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$84K - $131K *

Join a dynamic team to provide scientific expertise and application support, enhancing customer experiences through product demonstrations, training, and troubleshooting while collaborating with cross...

Illinois, USRemote

Today

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Lead the development of vibration isolation and acoustic engineering capabilities, serving as a key technical resource. Collaborate with consultants and engineers to enhance product offerings and ensu...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.