Director, Customer Care Jobs

Explore Director, Customer Care opportunities for experienced leaders ready to shape service strategy, improve customer experiences, and lead high-performing support organizations. These roles often oversee customer care operations across channels, develop service standards, and partner with teams throughout the business to resolve customer needs and strengthen loyalty. Ladders features vetted professional jobs paying $100,000 or more.

What Does a Director of Customer Care Do?

Directors of Customer Care set operational priorities and guide the teams responsible for supporting customers. Depending on the organization, they may lead contact centers, customer support, escalations, or broader service functions. Typical responsibilities include managing budgets and staffing, improving processes, monitoring service performance, and ensuring customer feedback informs business decisions.

Common Qualifications and Skills

Employers often seek leaders with a background in customer service, support operations, or customer experience management. Valuable strengths include people leadership, strategic planning, communication, problem-solving, and the ability to interpret service metrics. Experience with contact center technology, CRM platforms, workforce planning, and continuous improvement may also be relevant. Requirements vary by employer and industry.

Career Opportunities and Impact

Director-level customer care professionals can influence customer retention, brand trust, and operational efficiency. Opportunities span industries such as technology, financial services, healthcare, retail, and business services. Some positions focus on a particular channel or region, while others oversee large, multi-channel organizations and work closely with executive leadership.

Find Director, Customer Care Jobs on Ladders

Browse vetted Director, Customer Care openings on Ladders and discover professional roles paying $100,000 or more. Use job details to compare responsibilities, qualifications, and work arrangements, then focus your search on opportunities that fit your leadership experience and career goals.

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$112K - $196K *

Drive innovation in software engineering by developing cutting-edge cyber tools. Collaborate with a dynamic team to enhance national defense capabilities while advancing your career in a fast-paced en...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$135K - $160K *

Lead and innovate within a high-impact engineering team, driving automation and transparency in customer assessments. Foster a culture of accountability while collaborating cross-functionally to deliv...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$85K - $117K *

Champion software quality by analyzing healthcare data, developing test cases, and executing both manual and automated tests. Collaborate with cross-functional teams to ensure compliance with clinical...

Connecticut, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$80K - $95K *

Empower growth in a vital industrial sector by leading customer engagement and collaboration in Montana, Wyoming, and North Dakota, focusing on advanced rotating equipment solutions for enhancing plan...

RemoteRemote

1 month ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Innovate secure network solutions by engineering and supporting robust infrastructure. Collaborate with cross-functional teams to enhance security technologies, ensuring reliable connectivity and comp...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Unlock your potential as a resourceful sales expert driving mechanical construction growth. Cultivate invaluable relationships, educate clients, and elevate our market presence through innovative solu...

Dallas, TXRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Join a skilled team dedicated to driving growth in the mechanical construction sector. As a key player, you'll leverage technical expertise and market insight to build lasting relationships and expand...

Houston, TXRemote

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Support manufacturers by implementing solutions that enhance operational performance. Collaborate with teams to drive adoption and deliver measurable improvements, ensuring lasting value from the plat...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$138K - $184K *

Join a team that's shaping the future of mission critical facilities by leading electrical design projects. Collaborate with diverse teams to ensure high availability and efficiency in data center inf...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$129K - $220K *

Champion reliability across multiple manufacturing sites by analyzing equipment performance, implementing sustainable improvements, and collaborating with cross-functional teams to reduce downtime and...

RemoteRemote

2 weeks ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$238K - $365K *

Join a team that's redefining lidar technology for autonomy products. Lead the technical strategy, collaborate with experts, and drive innovations from concept to production, ensuring performance and...

RemoteRemote

1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Advance enterprise threat detection capabilities by developing high-fidelity detections across security platforms. Collaborate with cross-functional teams to enhance defensive posture and mentor junio...

Tennessee, USRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$146K - $244K *

Lead civil engineering design for nuclear facilities, driving innovative solutions and overseeing technical teams. Collaborate across disciplines to address complex challenges and ensure compliance wi...

Richland, WARemote

Reposted 3 days ago

  •   11 - 15 years exp.  •   Business Services

$100K - $120K *

Transform airport infrastructure by leading design projects, preparing engineering reports, and collaborating on innovative solutions in a dynamic aviation environment. Drive your career forward with...

Dallas, TXRemote

1 week ago

  •   8 - 10 years exp.  •   Technical Services

$125K - $150K *

Join us to lead a dedicated team in project management, overseeing preconstruction planning, execution, and delivery for solar and energy storage projects. Drive strategies, ensure profitability, and...

Richmond, VARemote

4 weeks ago

  •   8 - 10 years exp.  •   Energy & Utilities

$80K - $95K *

Lead the charge in developing innovative geotechnical solutions, coordinating strategic relationships with engineering firms, and managing key projects to drive sales growth and ensure technical feasi...

Arkansas, USRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Shape the future of construction services by leading a dynamic program, overseeing roadway and bridge projects, and fostering strong partnerships with VDOT and local agencies while mentoring a skilled...

Culpeper, VARemote

3 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$95K - $120K *

Elevate software quality assurance by testing GIS applications and validating complex datasets. Collaborate with developers and GIS specialists to ensure accuracy and reliability in geospatial data fo...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Drive excellence by leading public-infrastructure construction projects, managing field teams, and fostering client relationships. Shape a high-performing construction-services team while ensuring qua...

Massachusetts, USRemote

1 week ago

  •   11 - 15 years exp.  •   Technical Services

$185K - $260K *

Join us in shaping the future of our AI infrastructure! Leverage your expertise to build and scale our cloud systems, ensuring reliability and security as we meet the demands of enterprise clients and...

RemoteRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Grow your career with a leading AI inference platform, optimizing GPU performance and collaborating with teams to enhance execution. Drive innovation in low-level coding and hardware integration for c...

Austin, TXRemote

3 days ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $140K *

Unlock potential by leading structural evaluations and repair engineering for asset integrity. Collaborate with teams to ensure sound engineering solutions and support long-term asset management in a...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Energy & Utilities

$170K - $220K *

Lead the charge in optimizing distribution networks to enhance efficiency, service performance, and cost-effectiveness. Drive strategic initiatives, evaluate operating models, and implement transforma...

RemoteRemote

1 week ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$105K - $125K *

Pioneer the development of robust software solutions in eDiary and clinical data platforms, leveraging modern technologies to enhance patient engagement and ensure regulatory compliance while collabor...

United StatesRemote

Reposted today

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$144K - $170K *

Join a team that's leading the charge in renewable energy construction. Oversee multiple utility-scale projects, ensuring timely and cost-effective execution while managing contractors and stakeholder...

Charlottesville, VARemote

1 week ago

  •   5 - 7 years exp.  •   Energy & Utilities

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Care do?question toggle

    A Director of Customer Care leads customer support or service operations, sets performance goals, develops processes, and guides teams in delivering effective customer experiences. The scope varies by company and may include contact centers, escalations, and multiple support channels.

  • What qualifications are commonly required for Director, Customer Care jobs?question toggle

    Employers commonly look for substantial experience in customer service, customer support, or operations leadership, along with a record of managing teams and improving service outcomes. Specific education, technology, and industry requirements differ by role.

  • What skills are important for a Director of Customer Care?question toggle

    Useful skills include strategic leadership, communication, coaching, operational planning, data analysis, and problem-solving. Familiarity with CRM systems, contact center tools, service metrics, and process improvement can also be valuable.

  • What industries hire Directors of Customer Care?question toggle

    Directors of Customer Care work across industries including technology, financial services, healthcare, retail, and business services. Responsibilities depend on the company’s customers, service model, and organizational structure.

  • What salary can I expect in a Director, Customer Care role?question toggle

    Compensation varies based on factors such as industry, location, company size, scope of responsibility, and experience. Ladders focuses on vetted professional opportunities paying $100,000 or more; review each listing for its specific compensation details.

  • Where can I find Director, Customer Care jobs paying $100,000 or more?question toggle

    Browse Director, Customer Care listings on Ladders to explore vetted professional opportunities with salaries of $100,000 or more.