Director, Customer Analytics Jobs

Explore Director, Customer Analytics jobs on Ladders, where professionals can find vetted opportunities with salaries of $100,000 or more. These leaders turn customer, product, and market data into insights that help organizations improve experiences, strengthen retention, and drive growth.

What Does a Director of Customer Analytics Do?

A Director of Customer Analytics leads teams and programs that analyze customer behavior across the customer lifecycle. Common responsibilities include setting analytics strategy, developing measurement frameworks, overseeing segmentation and customer lifetime value analysis, and translating findings into recommendations for marketing, product, sales, and service leaders. The role often partners across departments to ensure insights inform business decisions.

Skills and Qualifications

Employers commonly seek experienced analytics leaders with strengths in statistical analysis, data storytelling, experimentation, forecasting, and team management. Familiarity with SQL, business intelligence platforms, customer data platforms, CRM systems, and analytics tools can be valuable. Successful candidates combine technical judgment with clear communication and the ability to connect analysis to measurable outcomes.

Career Opportunities and Compensation

Director-level customer analytics roles are available across industries such as technology, financial services, retail, healthcare, and media. Compensation varies by employer, location, scope, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping qualified candidates discover senior analytics opportunities aligned with their expertise.

Find Director, Customer Analytics Jobs on Ladders

Browse current openings and compare role requirements, industry focus, and leadership responsibilities. Use Ladders to find Director, Customer Analytics positions where you can shape data strategy and help organizations build stronger customer relationships.

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$187K - $234K *

Lead and inspire a team of Enterprise Solution Engineers to drive AI-enabled customer outcomes, collaborating across functions to deliver innovative strategies and solutions while mentoring talent and...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$206K - $257K *

Lead and mentor a dynamic team of Enterprise Solution Engineers, driving AI-enabled strategies and customer success across the US South. Collaborate with cross-functional teams to enhance product valu...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$134K - $184K *

Shape the future of brand strategy by uncovering human insights that drive impactful marketing decisions and optimize brand experiences across diverse media channels...

Yesterday

  •   8 - 10 years exp.  •   Food & Beverages

$140K - $160K *

Engineer a comprehensive lifecycle program from the ground up, overseeing customer engagement from initial quote to policy issuance. Collaborate cross-functionally to optimize retention strategies and...

2 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$156K - $235K *

Transform strategic decision-making by leveraging market insights and competitive intelligence. Collaborate with leadership and teams to drive actionable recommendations and enhance business strategie...

4 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$156K - $235K *

Analyze market trends and competitive dynamics to drive strategic decisions. Collaborate with senior leadership and cross-functional teams to deliver actionable insights and recommendations that enhan...

4 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$155K - $233K *

Drive impactful analytics and AI strategies to enhance delivery performance across a global cell therapy distribution network, ensuring reliable patient supply and operational excellence through data...

Today

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$110K - $130K *

Join a team that's redefining data analytics in child welfare. Lead strategic initiatives, manage large datasets, and drive impactful insights to enhance service delivery and outcomes for stakeholders...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$190K - $210K *

Unlock the potential of our GTM strategy by leading analytics and AI initiatives. Collaborate with senior leadership to drive impactful insights and build innovative tools that enhance Sales and Marke...

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$190K - $210K *

Champion data-driven strategies by leading GTM analytics and applied AI initiatives. Collaborate with Sales or Marketing leadership to optimize performance, drive impactful insights, and build innovat...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$95K - $115K *

Lead the charge in building a global customer advocacy program that amplifies success stories, strengthens market credibility, and fosters community engagement, driving growth and innovation in AI sec...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Unlock potential by leading a global customer advocacy strategy that amplifies success stories, strengthens market credibility, and fosters community engagement, driving growth in AI security through...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Champion customer success by leading a global advocacy strategy that amplifies customer voices, drives growth, and enhances market credibility. Collaborate across teams to create impactful customer st...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$95K - $115K *

Join a dynamic team to shape and scale a global customer advocacy program, driving impactful customer stories and insights that enhance market leadership and accelerate AI adoption across the customer...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$100K - $120K *

Drive customer advocacy initiatives to enhance market leadership and foster community engagement. Collaborate with stakeholders to create impactful customer stories and insights that support growth an...

3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$125K - $150K *

Drive integrated, compliant media strategies for pharmaceutical brands, leading channel planning, investment decisions, and client engagement to achieve impactful business outcomes throughout launch a...

United StatesRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$70K - $100K *

Unlock potential by delivering actionable market insights to drive strategic decisions. Collaborate with cross-functional teams to identify growth opportunities and enhance business performance throug...

Yesterday

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $120K *

Transform data into actionable insights by leading predictive modeling and marketing strategies. Collaborate with cross-functional teams to enhance customer targeting and campaign performance, driving...

2 weeks ago

  •   Less than 5 years exp.  •   Media

$150K - $180K *

Elevate healthcare analytics by leading a data science team to develop predictive models and actionable insights, optimizing HCP engagement and commercial strategies through advanced data analysis and...

Today

  •   5 - 7 years exp.  •   Information Technology

$75K - $105K *

Unlock potential by leveraging data analytics and financial modeling to drive growth initiatives. Collaborate with stakeholders to deliver insights and automate reporting, enhancing operational effici...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$87K - $145K *

Lead the charge in data governance by ensuring high-quality customer information management and aligning IT and business processes with data quality standards to maximize data as an enterprise asset...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$85K - $131K *

Support strategic initiatives by conducting complex data analyses, creating financial models, and delivering insights to senior executives across various departments, driving impactful decision-making...

6 days ago

  •   Less than 5 years exp.  •   Media

$125K - $150K *

Manage revenue growth by sourcing and activating enterprise customers, collaborating with the Cognition team to drive sales cycles and enhance product development, while navigating complex organizatio...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Grow your career with a dynamic GTM Manager role driving revenue by activating enterprise customers and collaborating with product teams. Leverage your technical expertise to lead sales cycles in a fa...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Drive revenue growth by managing the sales cycle and engaging enterprise customers. Collaborate with cross-functional teams, understand technical challenges, and develop strategic initiatives to close...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Analytics do?question toggle

    A Director of Customer Analytics leads analysis of customer data and turns findings into recommendations that support decisions in areas such as marketing, product, sales, and customer service. The role may include managing analytics teams, setting measurement strategy, and evaluating customer behavior and business outcomes.

  • What qualifications are common for Director, Customer Analytics jobs?question toggle

    Employers often look for substantial experience in analytics or data science, leadership experience, strong communication and data storytelling skills, and the ability to connect analytical work to business strategy. Technical requirements vary but may include SQL, BI platforms, CRM systems, and customer data tools.

  • Which industries hire Directors of Customer Analytics?question toggle

    Organizations in technology, financial services, retail, healthcare, media, and many other sectors hire customer analytics leaders to understand customer needs, improve experiences, and inform growth strategies.

  • How much do Director, Customer Analytics jobs pay?question toggle

    Pay depends on factors such as location, industry, employer, experience, and role scope. Ladders lists vetted professional jobs paying $100,000 or more, including eligible Director, Customer Analytics opportunities.

  • Where can I find Director, Customer Analytics jobs?question toggle

    You can browse Director, Customer Analytics openings on Ladders and review opportunities by employer, industry, and role requirements.