Director, Customer Analytics Jobs

Explore Director, Customer Analytics jobs on Ladders, where professionals can find vetted opportunities with salaries of $100,000 or more. These leaders turn customer, product, and market data into insights that help organizations improve experiences, strengthen retention, and drive growth.

What Does a Director of Customer Analytics Do?

A Director of Customer Analytics leads teams and programs that analyze customer behavior across the customer lifecycle. Common responsibilities include setting analytics strategy, developing measurement frameworks, overseeing segmentation and customer lifetime value analysis, and translating findings into recommendations for marketing, product, sales, and service leaders. The role often partners across departments to ensure insights inform business decisions.

Skills and Qualifications

Employers commonly seek experienced analytics leaders with strengths in statistical analysis, data storytelling, experimentation, forecasting, and team management. Familiarity with SQL, business intelligence platforms, customer data platforms, CRM systems, and analytics tools can be valuable. Successful candidates combine technical judgment with clear communication and the ability to connect analysis to measurable outcomes.

Career Opportunities and Compensation

Director-level customer analytics roles are available across industries such as technology, financial services, retail, healthcare, and media. Compensation varies by employer, location, scope, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, helping qualified candidates discover senior analytics opportunities aligned with their expertise.

Find Director, Customer Analytics Jobs on Ladders

Browse current openings and compare role requirements, industry focus, and leadership responsibilities. Use Ladders to find Director, Customer Analytics positions where you can shape data strategy and help organizations build stronger customer relationships.

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$160K - $190K *

Drive transformational delivery for banking and financial services, leading AI-driven initiatives and multi-client portfolios. Partner with executives to enhance outcomes, efficiency, and client trust...

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$160K - $190K *

Drive the transformation of contact center operations, enhancing booking rates and customer experience. Lead a high-performing team, implement AI solutions, and ensure seamless communication across ch...

2 weeks ago

  •   8 - 10 years exp.  •   Consumer Technology

$137K - $235K *

Champion data excellence by managing customer master data and driving quality improvements. Collaborate with cross-functional teams to enhance data processes, ensuring integrity and efficiency in data...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$160K - $196K *

Empower a dynamic team to drive data product strategy and execution, enhancing enterprise data capabilities. Collaborate across functions to ensure data assets are trusted and valuable, fueling busine...

3 days ago

  •   8 - 10 years exp.  •   Healthcare

$120K - $170K *

Lead the charge in developing a high-performing OmniChannel Customer Success team, driving customer engagement and satisfaction while managing complex relationships and strategic initiatives to enhanc...

3 weeks ago

  •   5 - 7 years exp.  •   Media

$85K *

Unlock potential by leading client growth strategies and account management. Drive revenue expansion, foster trusted relationships, and guide multidisciplinary teams to deliver innovative solutions th...

2 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$180K - $193K *

Elevate brand growth by leading analytics and insights for a key commercial product. Transform complex data into actionable narratives, collaborating with cross-functional teams to drive data-informed...

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Lead financial planning and analysis for the Commercial organization, driving budgeting, forecasting, and reporting. Collaborate with leaders to optimize resource allocation and support strategic deci...

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$160K - $200K *

Empower clients by leading the U.S. sales strategy for Sports Measurement Solutions. Drive revenue growth, foster executive relationships, and deliver data-driven insights to enhance sponsorship inves...

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$120K - $145K *

Join us in leveraging data to drive strategic decision-making across marketing and operations. You'll support business analytics initiatives, optimizing patient journeys and enhancing customer experie...

4 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$250K - $350K *

Make your mark at a leading Private Wealth team by driving client service excellence, developing high-performing teams, and enhancing workflows to deliver a seamless client experience across all stage...

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$250K - $350K *

Empower a high-performing client service team to enhance client experiences through strategic leadership, training, and continuous improvement initiatives, ensuring consistent service standards and ef...

Today

  •   5 - 7 years exp.  •   Finance & Insurance

$130K - $155K *

Take ownership of driving advanced analytics and AI solutions across enterprise functions by leading a high-performing Data Science team dedicated to actionable insights and strategic decision-making...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$125K - $160K *

Join our team to lead data strategy and governance initiatives, driving client success through innovative solutions. Collaborate with cross-functional teams to tackle complex challenges and enhance op...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$210K - $250K *

Transform the governance landscape for data and AI, ensuring compliance and risk management across the enterprise. Lead initiatives that foster innovation while maintaining robust controls and oversig...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $180K *

Join a dynamic team to lead innovative product development, driving customer-centric solutions and modernizing financial data environments. Leverage your expertise to inspire cross-functional collabor...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$90K - $110K *

Unlock your potential by building modern analytics solutions with Microsoft Fabric, Power BI, and SQL. Collaborate across teams to deliver data-driven insights and support decision-making through effe...

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$160K - $240K *

Lead the SAP Finance transformation strategy, architecting solutions for a multi-billion-dollar retail organization. Drive enterprise finance capabilities, ensuring alignment with business goals and d...

2 days ago

  •   11 - 15 years exp.  •   Food & Beverages

$132K - $219K *

Champion data governance by leading strategies that ensure data integrity, usability, and security. Collaborate with teams to implement best practices and drive a culture of data excellence, enhancing...

3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$150K - $258K *

Champion the transformation of content management and CRM capabilities, leading a high-performing team to enhance digital asset governance and optimize content discoverability for global engagement ac...

1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$165K - $215K *

Shape the future of value-based payments by leading product strategy, overseeing team development, and driving market innovations within a collaborative, cross-functional environment...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $150K *

Elevate your career by leading advanced marketing analytics initiatives. Drive measurement strategy, translate insights into business decisions, and develop analytics talent while shaping the future o...

2 days ago

  •   5 - 7 years exp.  •   Media

$95K - $115K *

Innovate data access and analytics capabilities, empowering teams to leverage insights for informed decision-making. Collaborate across functions to enhance data products and drive education on data u...

1 week ago

  •   Less than 5 years exp.  •   Media

$112K - $176K *

Unlock client success by managing post-sale relationships, driving product adoption, and identifying growth opportunities in the consumer lending sector. Collaborate with internal teams to enhance cli...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$170K - $300K *

Champion transformative data and AI solutions, leading a multidisciplinary team to drive measurable business outcomes and enhance operational efficiency across the enterprise...

Reposted 5 days ago

  •   11 - 15 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Director of Customer Analytics do?question toggle

    A Director of Customer Analytics leads analysis of customer data and turns findings into recommendations that support decisions in areas such as marketing, product, sales, and customer service. The role may include managing analytics teams, setting measurement strategy, and evaluating customer behavior and business outcomes.

  • What qualifications are common for Director, Customer Analytics jobs?question toggle

    Employers often look for substantial experience in analytics or data science, leadership experience, strong communication and data storytelling skills, and the ability to connect analytical work to business strategy. Technical requirements vary but may include SQL, BI platforms, CRM systems, and customer data tools.

  • Which industries hire Directors of Customer Analytics?question toggle

    Organizations in technology, financial services, retail, healthcare, media, and many other sectors hire customer analytics leaders to understand customer needs, improve experiences, and inform growth strategies.

  • How much do Director, Customer Analytics jobs pay?question toggle

    Pay depends on factors such as location, industry, employer, experience, and role scope. Ladders lists vetted professional jobs paying $100,000 or more, including eligible Director, Customer Analytics opportunities.

  • Where can I find Director, Customer Analytics jobs?question toggle

    You can browse Director, Customer Analytics openings on Ladders and review opportunities by employer, industry, and role requirements.