Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$100K - $231K *

Champion the growth of Medicaid business through strategic development and execution of state-specific initiatives. Leverage your expertise in policy and stakeholder engagement to drive innovation and...

RemoteRemote

4 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$201K - $251K *

Lead strategic forecasting initiatives to drive decision-making in oncology. Collaborate with cross-functional teams to develop long-term models and communicate insights that shape product and portfol...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$134K - $184K *

Shape the future of customer success by leading a high-performing team, optimizing operations, and driving engagement and retention strategies to achieve key performance indicators and enhance client...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$85K - $95K *

Transform processes and drive accountability by leading cross-functional projects. Manage initiatives from scoping to completion while maintaining clear communication across teams and ensuring stakeho...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$220K - $240K *

Drive strategic growth and operational excellence in a B2B SaaS environment, overseeing P&L, leading a diverse team, and integrating scalable subscription models with custom enterprise solutions to en...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Business Services

$150K - $160K *

Elevate marketing strategies across stadium venues, driving revenue growth through mentorship, performance metrics, and innovative technology integration while ensuring alignment with organizational s...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Business Services

$150K - $180K *

Lead the charge in building and scaling strategic partnerships to drive revenue growth. Oversee the entire partner lifecycle, from selection to enablement, ensuring successful collaboration and measur...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Drive enterprise growth by managing relationships and closing high-value deals. Collaborate cross-functionally to create sales strategies that meet customer needs, while contributing to defining the G...

Toronto, ONRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$110K - $135K *

Lead the charge in developing and implementing global safety standards and compliance initiatives. Collaborate with cross-functional teams to foster a proactive safety culture, ensuring the health and...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$320K - $400K *

Join a team that's transforming utility operations through innovative sales strategies. Drive enterprise deals and shape climate resilience with executive leaders as you champion the PreventionFirst P...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$236K - $295K *

Lead the charge in advancing breakthrough discoveries by guiding a high-performing research team. Set strategic goals, foster collaboration, and translate innovative ideas into transformative medicine...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$202K - $238K *

Unlock your potential as a senior B2B marketing leader, driving strategy and demand generation. Collaborate across teams to enhance market positioning and build a high-performing marketing function th...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Technical Services

$110K - $170K *

Pioneer innovative solutions in P&C insurance by owning the product roadmap for policy administration and commercial underwriting, integrating AI capabilities to enhance decision-making and streamline...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$108K - $130K *

Lead a multidisciplinary team to deliver complex SaaS implementations globally. Focus on team development, solution quality, and operational efficiency while leveraging data to mitigate risks and enha...

Toronto, ONRemote

Yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$175K - $210K *

Join a team that's shaping the future through innovative deal architecture. Lead complex, multi-geo accounts and build trusted relationships with executives while leveraging AI tools for optimal perfo...

RemoteRemote

Reposted yesterday

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$110K - $154K *

Champion growth by leading strategic sales initiatives in the residential dealer segment. Collaborate with teams to develop territory plans, drive business development, and mentor field sales represen...

Chicago, ILRemote

6 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$145K - $160K *

Accelerate growth by leading strategic sales initiatives in the Ambulatory Surgery Center market. Build executive partnerships, drive customer satisfaction, and expand market share through innovative...

Texas, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Lead and enhance cybersecurity operations, ensuring effective incident response, threat detection, and client security assurance. Collaborate cross-functionally to bridge security strategy with tactic...

Los Angeles, CARemote

3 weeks ago

  •   8 - 10 years exp.  •   Staffing

$150K - $206K *

Transform the accounting landscape by leading strategic initiatives that enhance operational efficiency, standardize processes, and drive technology integration, all while ensuring public company read...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$110K - $130K *

Drive new business in Facility Management by identifying prospects, analyzing market needs, and converting leads into clients. Collaborate with marketing and sales teams to deliver tailored solutions...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$170K - $190K *

Drive the growth of our executive community by building innovative channels and systems. Collaborate with leadership to leverage proprietary data, enhance engagement, and create impactful content that...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$297K - $367K *

Grow your career with a pivotal role driving hospital data integration and compliance. Lead execution of clinical data operations, build relationships, and ensure secure data handling while shaping a...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$215K - $235K *

Unlock the future of commercial operations by leading integrated pricing, contract negotiations, and deal management for a $250M ARR business. Drive redesign initiatives, optimize processes with AI, a...

United StatesRemote

Reposted 4 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$75K - $120K *

Join a team that's dedicated to transforming customer relationships through strategic account management, driving growth and engagement across diverse industries while acting as a trusted advisor to e...

Waltham, MARemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$150K - $180K *

Drive the Payments business by leading cross-functional teams, ensuring operational excellence, and delivering P&L impact. This hands-on role requires strategic execution and strong communication to b...

Atlanta, GARemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.