Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$122K - $187K *

Lead strategic initiatives to drive sales growth and enhance customer relationships within assigned accounts, leveraging your expertise in enterprise software to exceed quotas and deliver tailored sol...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$158K - $304K *

Lead and shape the B2C Retail & Restaurants growth strategy, driving innovative payment solutions and fostering key partnerships to expand market presence and elevate customer engagement in North Amer...

RemoteRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $95K *

Elevate customer support excellence by leading a dynamic team across multiple channels. Drive operations, coach specialists, and ensure a seamless customer experience while managing escalations and op...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$145K - $195K *

Lead strategic business development initiatives to identify and capture new opportunities. Collaborate with internal teams and industry partners to enhance proposal effectiveness and drive growth in n...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Technical Services

$199K - $285K *

Lead a high-performing team to drive professional services excellence in public sector deployments, ensuring alignment with Zero Trust mandates and delivering impactful solutions for federal, state, a...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Information Technology

$100K - $125K *

Empower healthcare compliance by enhancing programs, mitigating risks, and driving operational integrity. Collaborate with diverse clients to deliver tailored solutions in a dynamic regulatory landsca...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$110K - $130K *

Join a team that's dedicated to delivering innovative eDiscovery solutions. Collaborate with cross-functional teams to manage client relationships, oversee project execution, and provide expert guidan...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Legal & Accounting

$100K - $120K *

Empower operational excellence by supporting C-suite executives with complex scheduling, stakeholder coordination, and proactive management of priorities in a fast-paced environment. Bring your expert...

California, USRemote

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$100K - $120K *

Lead the charge in executive communications and strategic initiatives, driving cross-functional alignment and delivering insights to senior leadership. Collaborate on high-impact projects while suppor...

Pennsylvania, USRemote

Yesterday

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$120K - $145K *

Empower consumer experiences by leading product strategy and execution for innovative genomics solutions. Collaborate with cross-functional teams to enhance user satisfaction and drive adoption throug...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$125K - $150K *

Lead the charge in operational excellence for a Data Center Services unit, driving performance, workforce development, and customer satisfaction across multiple locations while overseeing mission-crit...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Telecommunications & Hardware

$100K - $112K *

Unlock customer insights by leading transformative research initiatives. Collaborate with diverse stakeholders to enhance end-to-end customer experiences, ensuring data-driven decisions that align wit...

Mississauga, ONRemote

4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$160K - $214K *

Unlock data-driven insights as a strategic leader in customer analytics, enhancing retention and revenue performance. Collaborate with cross-functional teams to drive accountability and optimize metri...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Information Technology

$85K - $125K *

Unlock potential by driving revenue growth through new business development and client relationship management. This role demands expertise in local sales, strategic insights, and a proven track recor...

Chicago, ILRemote

1 week ago

  •   5 - 7 years exp.  •   Media

$222K - $278K *

Manage strategic enterprise customer relationships, drive complex sales cycles, and inspire transformation through innovative solutions, impacting industries that power our world and enhancing efficie...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$90K - $110K *

Drive enterprise-wide compliance projects to secure sustainability certifications. Lead cross-functional teams, manage schedules, and ensure audit readiness in mission-critical environments, deliverin...

Texas, USRemote

4 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$130K - $160K *

Oversee the operational planning and execution of clinical trials, ensuring compliance with regulatory standards while managing cross-functional teams to meet project timelines, budgets, and quality o...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$172K - $260K *

Reimagine the user experience as a Sr. Experience Architect, leading diverse teams to deliver impactful design solutions. Drive client engagement with strategic vision and foster collaboration to crea...

RemoteRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Enterprise Technology

$120K - $182K *

Accelerate growth by driving new software sales, building client relationships, and tailoring solutions to meet unique business needs. Collaborate with cross-functional teams to ensure a seamless cust...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Deliver compelling content that engages security practitioners through blogs, whitepapers, and videos. Collaborate with experts to create impactful narratives and optimize for search, ensuring visibil...

San Francisco, CARemote

Yesterday

  •   5 - 7 years exp.  •   Technical Services

$86K - $138K *

Innovate product strategies for Provider Data, enhancing accuracy and interoperability. Collaborate across teams to drive roadmap initiatives, streamline processes, and ensure compliance while treatin...

Pennsylvania, USRemote

4 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$150K - $180K *

Join a team that's dedicated to enhancing patient access through strategic design and management of support programs. Oversee vendor relationships and ensure compliance while driving initiatives that...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$140K - $165K *

Transform strategic partnerships by driving new business and expanding relationships with Independent Agencies and Brand Direct clients, leveraging advanced advertising solutions and insights to unloc...

Florida, USRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$150K - $185K *

Develop innovative healthcare products by collaborating with cross-functional teams. Leverage your technical expertise to enhance platform capabilities and deliver impactful solutions that improve pat...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Hospitals & Medical Centers

$160K - $200K *

Transform the insurance landscape by driving growth and innovation. Lead a dynamic team to enhance client relationships and streamline operations, while building a substantial book of business in a su...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.