Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$145K - $165K *

Elevate your career by leading a dynamic team in product management, driving strategies and execution for Microbial Solutions. Collaborate cross-functionally to enhance customer outcomes and ensure co...

Charleston, SCRemote

Reposted today

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Lead operations and strategic planning in long-term care, ensuring compliance and quality while enhancing resident experiences across multiple locations. Collaborate with staff for operational stabili...

North Dakota, USRemote

Reposted today

  •   5 - 7 years exp.  •   Healthcare

$150K - $200K *

Champion business growth by leading planning, forecasting, and pipeline development. Drive sales compensation strategies and enhance customer delivery processes while fostering a high-performing team...

Dallas, TXRemote

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$176K - $220K *

Lead the charge in developing high-performing partnerships and teams to drive growth in North America's aftermarket channel, collaborating across functions to enhance partner performance and customer...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Telecommunications & Hardware

$160K - $180K *

Elevate healthcare creativity by leading innovative campaigns that transform client brands. Collaborate with teams to deliver impactful experiences across digital channels, leveraging insights and eme...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$173K - $259K *

Lead the North America partner and field marketing strategy, driving measurable pipeline growth and team development. Collaborate with sales and partners to enhance marketing effectiveness and achieve...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$168K - $240K *

Lead the charge in optimizing business operations through innovative solutions, driving efficiency and productivity while fostering cross-functional collaboration and data-driven decision-making to en...

United StatesRemote

3 days ago

  •   11 - 15 years exp.  •   Information Technology

$150K - $180K *

Drive strategic sales initiatives across multiple regions, managing a team to achieve $90M revenue goals. Analyze market trends, develop sales plans, and foster key customer relationships to enhance b...

Colorado, USRemote

3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$192K - $240K *

Lead the charge in driving strategic people initiatives that enhance organizational effectiveness and performance within a high-growth sales environment. Collaborate with senior leadership to align ta...

RemoteRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$160K - $190K *

Champion the development and oversight of scientific content across diverse therapeutic areas while managing client relationships and brand strategy for multiple accounts, ensuring high-quality and im...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$100K - $120K *

Drive your career with a pivotal role in business development, focusing on lead generation and relationship building to enhance pipeline growth and support sales objectives across North America...

Mississauga, ONRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Unlock potential by driving business growth through lead generation, relationship building, and strategic engagement. Collaborate with sales teams to identify opportunities and close deals, ensuring a...

Raleigh, NCRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$100K - $120K *

Join a team that's driving growth by identifying and developing new business opportunities. You'll engage prospects, nurture relationships, and support the sales team in achieving corporate objectives...

Denver, CORemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$95K - $115K *

Elevate customer success by guiding clients through their journey, maximizing product value, and fostering strategic partnerships. Collaborate cross-functionally to enhance user experience and drive r...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$82K - $155K *

Drive optimization and automation in claims processes, ensuring scalable growth and operational excellence through technology and innovation. Lead, mentor, and develop teams while collaborating across...

Morristown, NJRemote

4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$150K - $175K *

Shape the future of client partnerships by driving strategic growth and success for large enterprise organizations. Collaborate with cross-functional teams to deliver exceptional value and measurable...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$119K - $237K *

Join a team that's dedicated to enhancing client relationships and driving strategic growth. Leverage your expertise in voluntary benefits to manage a diverse portfolio, ensuring client satisfaction a...

Chicago, ILRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$205K - $256K *

Transform your career by leading Apollo's data strategy, ensuring the highest quality B2B data for GTM success. Drive product vision, collaborate cross-functionally, and enhance customer experiences t...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$174K - $273K *

Lead the charge in a high-impact Growth team, managing and mentoring engineers, optimizing delivery, and driving product strategy to enhance customer acquisition and engagement efficiently...

RemoteRemote

1 month ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $180K *

Elevate client relationships by managing strategic Tier 1 accounts, driving revenue growth, and ensuring customer satisfaction. Collaborate cross-functionally to develop account strategies and deliver...

United StatesRemote

3 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$100K - $139K *

Lead a dynamic account team to drive strategic growth and client relationships. Oversee financial management and tactical execution while fostering team development and ensuring high-level client sati...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$201K - $251K *

Elevate access strategies and marketing initiatives for oncology products, focusing on non-clinical value propositions. Collaborate cross-functionally to ensure successful product launches and effecti...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$125K - $150K *

Deliver strategic leadership for a centralized partner data management system, ensuring alignment with business priorities and enhancing user experience. Collaborate with cross-functional teams to dri...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$150K - $180K *

Lead the charge in developing and executing Total Rewards strategies that align with organizational goals. Drive operational excellence through project management, data analysis, and cross-functional...

Chicago, ILRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$130K - $195K *

Innovate member experience strategies by translating enterprise goals into actionable plans. Drive performance improvements in CAHPS and HOS programs through provider engagement and data analysis, ens...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.