Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$100K - $120K *

Champion growth by managing diverse banking and retail accounts, leveraging your sales expertise to uncover opportunities and enhance customer solutions while collaborating across teams to drive resul...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Join a team that's transforming HR technology and data governance to enhance organizational effectiveness. Lead a global team in driving data-driven decision-making and innovative solutions that prote...

Virginia, USRemote

1 week ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$117K - $191K *

Optimize client strategies and lead multidisciplinary teams for exceptional execution and growth. Drive insight-driven decision-making while mentoring junior staff and navigating complex client intera...

Louisiana, USRemote

Reposted 5 days ago

  •   8 - 10 years exp.  •   Media

$169K - $282K *

Join a team that's redefining oncology clinical operations by leading a dynamic portfolio of studies. Drive excellence in delivery, manage complex projects, and mentor a talented team to ensure high-q...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$95K - $115K *

Join a team that's dedicated to delivering successful projects on time and on budget. As a key player, you'll drive project planning, coordinate with stakeholders, and ensure effective communication t...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Champion customer satisfaction by leading complex escalations, analyzing trends, and implementing resolution strategies. Collaborate with stakeholders to enhance processes and mentor team members, ens...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$125K - $300K *

Champion strategic growth by partnering with executive leadership to drive operational excellence, enhance data integrity, and lead cross-functional initiatives that propel business expansion and prod...

Boston, MARemote

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$180K - $220K *

Join a team that's paving the way for innovative product and engineering solutions. As a Senior Corporate Counsel, you'll provide essential legal guidance on AI, payments, and privacy, ensuring compli...

United StatesRemote

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Consumer Technology

$126K - $191K *

Lead the charge in implementing an integrated risk framework across the enterprise, enhancing resilience and oversight while guiding teams in risk management, business continuity, and crisis response...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$80K - $95K *

Lead the Washington operations center to drive revenue growth, optimize staffing, and enhance client relations. Ensure high-quality service delivery while managing performance metrics and overseeing o...

Seattle, WARemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$170K - $230K *

Accelerate growth by leading a high-performing sales team in the Professional Services & Consulting sector. Drive strategy, performance, and revenue while fostering a culture of collaboration and exce...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

$125K - $150K *

Accelerate growth by leveraging your extensive network to drive new business opportunities. Own the sales cycle from prospecting to closing, while shaping strategies that influence company success and...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$85K - $106K *

Analyze and optimize Amazon DSP and paid search campaigns to drive results across Retail Media. Leverage data insights to enhance performance, ensuring KPI excellence while managing fast-paced, multif...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$75K - $90K *

Elevate your career by driving B2B demand generation through new client acquisition and account growth. Build strong relationships with key stakeholders while leveraging AI to enhance your sales strat...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$164K - $226K *

Unlock operational excellence by driving cross-functional initiatives that optimize customer strategy and enhance business intelligence. Collaborate with leaders to streamline decision-making and supp...

United StatesRemote

1 month ago

  •   5 - 7 years exp.  •   Enterprise Technology

$112K - $150K *

Unlock potential by driving enterprise sales to Fortune 500 clients, managing end-to-end sales cycles, and fostering strategic relationships with C-level executives to deliver impactful SaaS complianc...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$178K - $307K *

Elevate the U.S. Surgical Vision business by leading sales strategy, driving performance, and fostering cross-functional partnerships. Collaborate with teams to achieve revenue goals and enhance custo...

Irvine, CARemote

Today

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Accelerate channel growth by leading a high-performing team of Channel Managers, establishing strategic partnerships, and driving execution across the ecosystem to enhance overall performance and deve...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$177K - $319K *

Lead the development and execution of commissioning plans for large-scale data centers across multiple campuses in the Americas. Drive best practices globally, manage vendor relationships, and ensure...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$125K - $150K *

Champion our commissioning efforts by leading a dynamic team, managing project workflows, and driving innovative solutions in Life Science and Advanced Manufacturing. Collaborate across disciplines to...

North Carolina, USRemote

3 weeks ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$150K - $180K *

Transform enterprise data into valuable insights while leading AI-powered product strategies. Drive cross-functional collaboration to deliver secure, innovative, and measurable data capabilities that...

RemoteRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$165K - $200K *

Lead the charge in shaping product marketing strategy for a diverse portfolio, driving go-to-market initiatives and enhancing customer engagement. Collaborate with executives to elevate brand position...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Lead the charge in optimizing implementation operations for high-volume customer segments. Drive efficiency, scalability, and quality while managing diverse teams to onboard and implement WFM and payr...

Austin, TXRemote

2 weeks ago

  •   8 - 10 years exp.  •   Hospitality & Recreation

$141K - $184K *

Unlock potential by shaping innovative brand strategies and architectures, influencing product identity, and driving cohesive customer experiences across a diverse portfolio, all while collaborating w...

San Francisco, CARemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$159K - $243K *

Collaborate with strategic partners to drive business growth, enhance sales capabilities, and execute comprehensive business plans. Leverage existing relationships to maximize partner engagement and a...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.