Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$101K - $137K *

Lead the charge in crafting customer-centric marketing strategies that drive product adoption and engagement. Collaborate with cross-functional teams to deliver impactful campaigns and insights, ensur...

RemoteRemote

2 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$171K - $265K *

Strategize and lead the operations technology vision, driving modernization and innovation across platforms to enhance business outcomes in customer service, claims, and digital solutions, while foste...

Richmond, VARemote

3 weeks ago

  •   11 - 15 years exp.  •   Finance & Insurance

$140K - $160K *

Shape the future of healthcare by building strategic partnerships that enhance behavioral health referrals. Collaborate with leadership to drive growth, develop tailored solutions, and maintain strong...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $250K *

Champion innovation by optimizing workflows and AI-driven operations to enhance efficiency across diverse business functions. Collaborate closely with teams to build scalable systems that drive real i...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Real Estate & Construction

$160K - $200K *

Join a team that's driving operational excellence and franchisee success. Lead strategic initiatives, enhance performance, and foster collaboration across departments to achieve financial and operatio...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Staffing

$125K - $150K *

Transform enterprise sales strategies by leveraging your expertise in complex data center solutions. Collaborate cross-functionally to develop client relationships, drive revenue growth, and adapt to...

California, USRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$85K - $95K *

Join a dynamic team to deliver exceptional client service, manage accounts, and enhance relationships with AmLaw firms. Drive success through proactive communication, issue resolution, and a client-fi...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$113K - $188K *

Champion the development of innovative tools for customer service teams, enhancing agent efficiency and service quality. Collaborate across departments to drive product strategy, leveraging data and u...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Healthcare

$280K - $300K *

Shape the future of clinical supply management by leading strategy and execution for transformative therapies. Collaborate cross-functionally to ensure timely delivery of investigational products, whi...

Boston, MARemote

2 weeks ago

  •   11 - 15 years exp.  •   Pharmaceuticals & Biotech

$157K - $175K *

Partner with us to shape bold commercial strategies that elevate complex deal execution and drive growth across strategic accounts, fostering cross-functional collaboration and customer-centric soluti...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Optimize eDiscovery project management by driving workflows, ensuring quality, and meeting litigation requests. Collaborate with teams to enhance processes and maintain stakeholder communication for s...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$100K - $130K *

Engage with key accounts to drive sales of Fiber, Transport, IP, and Security services. Leverage your expertise to build relationships, manage complex deals, and achieve revenue targets in a dynamic...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$190K - $280K *

Engage in transformative marketplace initiatives by analyzing performance, identifying opportunities, and leading cross-functional teams to implement measurable improvements that enhance customer and...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$180K - $220K *

Lead the charge in driving growth across insurance platforms by building strategic alliances, developing executive relationships, and executing market strategies to enhance revenue and expand opportun...

United StatesRemote

1 week ago

  •   11 - 15 years exp.  •   Information Technology

$100K - $130K *

Lead the charge in driving sales and managing key accounts for fiber infrastructure services. Develop strong customer relationships, strategize solutions, and achieve revenue growth through consultati...

Massachusetts, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $130K *

Unlock potential by driving sales and managing relationships in the fiber infrastructure sector. Collaborate with teams to achieve revenue goals while navigating complex deals and ensuring customer sa...

Pennsylvania, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $130K *

Champion customer relationships and drive sales of Fiber, Transport, IP, SD-WAN, and Security services. Achieve revenue growth through strategic account management and prospecting in a dynamic, consul...

Massachusetts, USRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $130K *

Unlock growth by managing key accounts and driving sales of fiber infrastructure services. Collaborate with teams to develop strategies, maintain customer relationships, and achieve revenue targets in...

RemoteRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$220K - $330K *

Drive medical excellence by bridging clinical insights with risk management, guiding underwriting standards, and ensuring compliance across Life, Disability, and Long Term Care products while collabor...

Wisconsin, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$200K - $240K *

Reimagine enterprise sales by leading revenue growth and customer success. Build a high-performing team and go-to-market strategy for a technical product in regulated industries, driving measurable ou...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$200K *

Lead the charge in driving enterprise growth marketing strategies, optimizing pipeline performance, and orchestrating cross-functional initiatives to scale demand generation and revenue outcomes acros...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$144K - $200K *

Help us lead a national sales team focused on public safety solutions. Drive recruitment, coaching, and team performance to enhance sales effectiveness in the corrections sector, while collaborating a...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$160K - $300K *

Lead a dynamic team of relationship managers to drive growth in the Emerging Middle Market. Utilize your extensive experience to enhance client relations, acquire new business, and maintain exceptiona...

RemoteRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$232K - $290K *

Lead the charge in optimizing workforce operations and analytics for multi-condition health care services. Develop strategies for capacity planning, staffing, and analytics to drive efficiency and sup...

United StatesRemote

Reposted 4 weeks ago

  •   11 - 15 years exp.  •   Healthcare

$80K - $95K *

Drive sales growth by identifying new business opportunities and qualifying leads. Collaborate with a dynamic team to promote innovative solutions across diverse industries, ensuring a strong pipeline...

North Carolina, USRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.