Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

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$125K - $150K *

Shape the future of compliance by leading a dynamic team, enhancing policies, and driving process improvements in a fast-paced insurance environment. Collaborate cross-functionally to ensure regulator...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$160K - $200K *

Shape the future of our web strategy by leading a cross-functional team to optimize user experience, drive demand generation, and enhance web performance. Your expertise will transform our website int...

RemoteRemote

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$240K - $290K *

Elevate your career by leading a dynamic engineering team focused on production and infrastructure. Drive performance, foster collaboration, and deliver innovative solutions while managing diverse tec...

United StatesRemote

3 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$138K - $172K *

Empower revenue teams as a Senior Business Systems Analyst, driving efficiency through Salesforce architecture, process design, and actionable data across GTM, Marketing, Sales, and Customer Success o...

United StatesRemote

Reposted 1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$106K - $177K *

Unlock potential by leading cross-functional teams to shape product strategy, drive growth, and enhance customer value through data-driven insights and innovative solutions across the full product lif...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$75K - $95K *

Empower innovation in mobile advertising by leveraging expertise in measurement and fraud mitigation. Collaborate with stakeholders to enhance adtech solutions and navigate the evolving landscape of d...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Media

$95K - $186K *

Join a team that's dedicated to building strong client relationships while leading strategic initiatives in the retirement industry. Leverage your expertise to educate clients, resolve issues, and dri...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$108K - $145K *

Shape the future of project management as a Senior Cost Manager, driving cost efficiency and strategic decision-making. Collaborate with diverse teams to enhance client value and foster strong relatio...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$90K - $100K *

Join a dynamic team to drive the implementation of innovative service lines, enhancing clinician and patient experiences. Collaborate cross-functionally to optimize operations and lead initiatives tha...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$165K - $210K *

Drive innovation as you lead a data science team focused on generative AI and machine learning. Shape scalable solutions that address business challenges, leveraging advanced analytics to deliver meas...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$85K - $105K *

Transform virtual resettlement services by leading a national portfolio that enhances access for refugees. Oversee strategy, implementation, and compliance while fostering partnerships and innovative...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$80K - $110K *

Join a team that's driving growth by identifying and closing new client opportunities in experiential marketing. Leverage your network and expertise to engage youth and Gen Z through innovative campai...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Media

$212K - $270K *

Drive growth and strategy as a Senior Director, leading a high-performing sales team to achieve exceptional results in a dynamic, fast-paced environment focused on new business and expansion across di...

United StatesRemote

2 weeks ago

  •   11 - 15 years exp.  •   Consumer Technology

$147K - $221K *

Lead the charge in developing and executing go-to-market strategies for innovative products, driving full-funnel demand generation and inbound pipeline growth through cross-functional collaboration an...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Join a team that's transforming IT asset lifecycle management by driving strategic enterprise pursuits, enhancing device lifecycles, and securing critical hardware assets through innovative solutions...

Florida, USRemote

2 days ago

  •   5 - 7 years exp.  •   Business Services

$105K - $115K *

Lead financial pricing strategies and support sales operations through analytical insights, forecasting, and continuous improvement initiatives. Collaborate with cross-functional teams to optimize mar...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$120K - $125K *

Lead the charge in mobilizing significant carbon transactions across Latin America, managing multi-stakeholder relationships and driving strategic initiatives to support forest protection programs und...

United StatesRemote

4 days ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$259K - $350K *

Redefine the future of cybersecurity by leading product strategy for a cutting-edge Managed Detection & Response portfolio, driving innovation and customer success while managing a high-performing tea...

California, USRemote

2 weeks ago

  •   11 - 15 years exp.  •   Enterprise Technology

$170K - $210K *

Engage as the senior creative leader, ensuring top-tier quality and performance across all creative outputs. Drive a culture of testing and learning while fostering strong client relationships and lea...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Media

$150K - $175K *

Inspire operational excellence by leading property management in a multi-regional healthcare portfolio. Drive strategic oversight, foster client relationships, and enhance occupant experiences while m...

RemoteRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Real Estate & Construction

$100K - $127K *

Elevate your career by driving new business in healthcare accounts. Engage with C-level executives, navigate complex sales cycles, and close high-value deals to expand market presence and achieve reve...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Business Services

$131K - $209K *

Transform client relationships by leading a team to deliver proactive solutions in voluntary benefits. Drive strategic initiatives, enhance service delivery, and foster a culture of continuous improve...

Portland, ORRemote

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$115K - $140K *

Join a team that's dedicated to transforming patient engagement through innovative marketing strategies. You'll develop and execute multichannel campaigns, crafting compelling content that drives enro...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$160K - $200K *

Drive growth and innovation by leading commercial strategies in the Media, Entertainment, and Gaming sectors. Collaborate with teams to enhance client relationships, identify new opportunities, and en...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Media

$128K - $178K *

Lead the evolution of our CMS and AI web strategy, driving product vision and execution for public sector clients. Collaborate with cross-functional teams to deliver innovative, customer-focused solut...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.