Director, Client Services Jobs

Explore Director, Client Services opportunities on Ladders, where professionals can find vetted roles paying $100,000 or more. These senior leaders shape the client experience, guide service teams, and build the relationships that support retention and business growth.

What Does a Director of Client Services Do?

A Director of Client Services oversees how an organization serves and supports its clients. Responsibilities may include setting service standards, managing client-facing teams, resolving escalations, improving processes, and aligning delivery with client goals. Depending on the company, the role may also involve account strategy, renewals, and identifying opportunities to expand partnerships.

Skills and Qualifications

Employers often seek candidates with experience leading client services, customer success, account management, or related teams. Strong communication, strategic planning, team leadership, problem-solving, and relationship-building skills are important. Familiarity with service metrics, budgets, CRM platforms, and the relevant industry can also be valuable. Requirements vary by employer and role.

Career Opportunities

Director, Client Services positions are available across industries such as technology, consulting, financial services, healthcare, marketing, and business services. The scope can range from leading a single service function to overseeing a large portfolio of clients and multiple teams. Experienced directors may advance to vice president or executive leadership roles in client experience, customer success, or operations.

Find Director, Client Services Jobs on Ladders

Browse vetted Director, Client Services jobs paying $100,000 or more on Ladders. Review role requirements, compare opportunities, and find leadership positions aligned with your experience and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
More
1
caret down

$92K - $120K *

Lead a dynamic team of Client Contract Managers to optimize renewal strategies, drive retention, and enhance operational excellence through effective leadership and cross-functional collaboration. Ele...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Consumer Technology

$135K - $160K *

Lead the charge in transforming legal operations by advising corporate legal departments on strategy, technology, and process improvements. Drive complex engagements, build trusted relationships, and...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Legal & Accounting

$180K - $220K *

Champion clinical services initiatives, driving strategic content development and mentoring teams to enhance market access and client success. Lead projects, ensure compliance with standards, and reso...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$178K - $223K *

Champion innovative marketing strategies by leading pre-sale initiatives that align client goals with creative concepts in a fast-paced telecommunications environment for a top-tier content creator...

New York, NYRemote

Reposted 4 weeks ago

  •   11 - 15 years exp.  •   Media

$80K - $120K *

Shape the future of Crop Protection & Chemicals by driving sales and fostering client relationships. Utilize strategic insights and collaboration to achieve targets and expand market presence while ma...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Shape the future of compliance by leading a robust program that ensures regulatory adherence, fosters a culture of integrity, and collaborates across functions to mitigate risks and enhance operationa...

North Carolina, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$147K - $217K *

Lead transformative analytics initiatives in life sciences, driving innovation and client success. Mentor teams, enhance measurement standards, and collaborate cross-functionally to deliver actionable...

RemoteRemote

3 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$144K - $200K *

Lead the charge in developing a high-performing sales team focused on public safety. Drive recruitment, coaching, and retention while ensuring team success through strategic deal management and AI int...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$94K - $151K *

Shape the future of enterprise strategy by leading a diverse portfolio of programs and initiatives. Collaborate with cross-functional teams to drive measurable business value and ensure alignment with...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$119K - $186K *

Lead the charge in shaping a skills-powered talent ecosystem, driving strategy and governance for enterprise skills and talent marketplace initiatives that enhance workforce planning and career growth...

United StatesRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$95K - $115K *

Champion the successful delivery of projects and technology initiatives by coordinating cross-functional teams and managing risks, ensuring timely and high-quality outcomes that align with business ob...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$100K - $120K *

Transform product development by leveraging AI to enhance decision-making, streamline workflows, and drive customer-centric solutions. Collaborate with cross-functional teams to define vision and prio...

CanadaRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$70K - $150K *

Develop strategic business relationships to drive revenue growth and enhance customer satisfaction. Utilize market insights to create tailored business plans and ensure profitable account management w...

United StatesRemote

Reposted 2 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Champion operational excellence by leading CFS initiatives, coaching managers, and driving performance metrics to enhance profitability and customer satisfaction across the organization...

Texas, USRemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Drive impactful change by optimizing product operations through collaborative process design, ensuring alignment and efficiency while fostering innovation and simplification across complex product tea...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Food & Beverages

$162K - $213K *

Shape the future of virtual care by driving strategic initiatives and enhancing program performance. Collaborate with cross-functional teams to ensure operational efficiency and lead the development o...

Tempe, AZRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$180K - $236K *

Transform the Virtual Care program by driving strategy and execution of key projects. Collaborate cross-functionally to enhance operational efficiency and improve performance metrics while leading a t...

New York, NYRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Transform client relationships by leading a dynamic team to achieve financial growth and enhance client experiences across a diverse portfolio. Drive strategic initiatives and foster collaboration to...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Healthcare

$150K - $180K *

Accelerate progress at our retail team, driving enterprise sales through strong relationship management, complex deal negotiation, and strategic planning. Collaborate across functions to redefine cust...

RemoteRemote

Reposted 4 weeks ago

  •   8 - 10 years exp.  •   Education, Government & Non-Profit

$126K - $194K *

Accelerate progress at external affairs and network permitting, leading a team to build strategic relationships with stakeholders, navigate regulatory environments, and drive operational excellence to...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$150K - $180K *

Lead and innovate Dropbox's lifecycle marketing strategy, enhancing customer engagement and retention. Manage a team to develop impactful programs that drive adoption and revenue across diverse custom...

CanadaRemote

1 week ago

  •   8 - 10 years exp.  •   Consumer Technology

$95K - $115K *

Shape the future of customer experience by enhancing operational efficiency and driving satisfaction. Collaborate across teams to implement strategies that elevate service quality and ensure seamless...

California, USRemote

1 week ago

  •   5 - 7 years exp.  •   Transportation

$144K - $200K *

Lead a national team of Key Account Leaders to drive sales in campus public safety, focusing on recruitment, coaching, and team performance. Shape strategies to enhance sales effectiveness and adapt t...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Consumer Technology

$197K - $239K *

Join us to lead AI-driven innovation in real-world data strategy, translating business priorities into actionable insights. Drive data intelligence and collaboration across teams to enhance evidence g...

United StatesRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$105K - $130K *

Lead the proposal development process, enhancing strategies and systems to elevate submissions. Collaborate with executives and technical experts to create compelling, client-focused proposals that sh...

United StatesRemote

6 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

Frequently Asked Questions (FAQ)

  • What does a Director of Client Services do?question toggle

    A Director of Client Services leads client-facing service teams and helps ensure that delivery meets client needs and business objectives. Duties can include setting service standards, managing escalations, improving processes, tracking performance, and supporting retention and account growth.

  • What qualifications are typically required for Director, Client Services jobs?question toggle

    Requirements vary, but employers commonly look for substantial experience in client services, customer success, account management, or a related field, along with a record of team leadership. Communication, strategic thinking, relationship management, and service-operations skills are often important.

  • How much do Director, Client Services jobs pay?question toggle

    Compensation varies by employer, industry, location, and experience. Ladders focuses on vetted professional jobs paying $100,000 or more, including Director, Client Services opportunities that meet this threshold.

  • What industries hire Directors of Client Services?question toggle

    Organizations in technology, consulting, financial services, healthcare, marketing, and business services may hire Directors of Client Services. Responsibilities and client portfolios differ by industry.

  • What career paths can follow a Director of Client Services role?question toggle

    Potential next steps include vice president or executive roles in client experience, customer success, account management, service delivery, or operations. Advancement depends on experience, company structure, and business needs.