Director, Customer Service Jobs

Welcome to our category page for Director, Customer Service positions. With our list of vetted, high-quality jobs, you can find the next step in your professional journey. Our Director, Customer Service job category promises opportunities that pay 100k or more.

The Role of a Director, Customer Service

As a Director of Customer Service, your main responsibility is to ensure a seamless experience for the company’s customers. The role includes handling customer service policies, implementing customer service standards and managing a team of customer service staff.

Career Growth

In this role, you'll have a chance to shape customer service strategies and play a vital role in ensuring customer satisfaction, which can greatly influence the success of the company you work for.

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$110K - $130K *

Join us in transforming customer service into a strategic advantage. Lead the development of innovative systems and processes to deliver exceptional customer experiences while fostering a high-perform...

1 week ago

  •   8 - 10 years exp.  •   Business Services

$140K - $170K *

Oversee and enhance a high-performing customer service team, driving initiatives to boost customer satisfaction, retention, and operational excellence while supporting overall company growth and achie...

Reposted today

  •   8 - 10 years exp.  •   Business Services

$78K - $125K *

Help us lead a dynamic Customer Service team in a fast-paced label manufacturing environment. Drive effective communication between teams, ensure customer satisfaction, and foster employee development...

3 weeks ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$85K - $100K *

Lead and develop a high-performing customer service team, managing daily operations, enhancing procedures, and resolving escalated issues to ensure excellence in service delivery and efficiency across...

5 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$85K - $100K *

Transform the customer service landscape by leading a dynamic team, enhancing service quality, and driving operational excellence through effective coaching, innovative improvements, and efficient man...

5 days ago

  •   Less than 5 years exp.  •   Business Services

$85K - $100K *

Grow your impact by leading and enhancing customer service operations, fostering a results-driven team environment, and optimizing procedures to elevate customer satisfaction and efficiency across mul...

5 days ago

  •   Less than 5 years exp.  •   Business Services

$85K - $100K *

Join a dynamic team to lead customer service operations, enhance efficiency, and foster a high-performance culture, ensuring exceptional service and team growth through effective management and develo...

5 days ago

  •   Less than 5 years exp.  •   Business Services

$85K - $100K *

Elevate your career by leading customer service teams to enhance client experiences. Drive operational excellence, mentor team leads, and implement strategic improvements for superior service delivery...

5 days ago

  •   Less than 5 years exp.  •   Business Services

$85K - $100K *

Elevate customer satisfaction by managing diverse teams, enhancing service quality, and driving operational efficiency. Cultivate a high-performing environment focused on continuous improvement and cu...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$85K - $100K *

Lead and empower customer service teams to deliver outstanding service. Drive daily operations, implement efficiency improvements and resolve escalated issues to enhance customer satisfaction and team...

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$136K - $183K *

Empower sales excellence by leading strategy and execution in a global network. Drive revenue growth through effective agent-led initiatives while ensuring luxury service standards and seamless custom...

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$100K - $120K *

Join a team that's driving growth and innovation in commercial janitorial solutions. Lead strategic sales initiatives, build high-performing teams, and forge key client relationships to expand market...

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Drive customer account lifecycle management by overseeing setup and issue resolution, partnering across functions to enhance performance and engagement, while utilizing metrics for continuous improvem...

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$120K - $145K *

Drive customer engagement and retention strategies as you lead the CRM, PLCC, and Customer Care initiatives, ensuring optimal performance across customer touchpoints. Enhance loyalty programs and oper...

3 weeks ago

  •   8 - 10 years exp.  •   Retail & Consumer Goods

$150K - $180K *

Lead the development of customer success strategies, driving retention and growth in a fast-paced environment while enhancing executive relationships and ensuring exceptional value delivery across B2B...

US-AnywhereRemote

5 days ago

  •   11 - 15 years exp.  •   Business Services

$110K - $130K *

Accelerate progress at the forefront of robotics, driving service sales strategy and achieving targets while leading a team across multiple regions to enhance customer satisfaction and operational suc...

Reposted 2 days ago

  •   5 - 7 years exp.  •   Business Services

$120K - $145K *

Shape the future of customer success by developing strategic initiatives, fostering relationships, and ensuring product adoption and retention within a collaborative environment. Lead and inspire a de...

Today

  •   8 - 10 years exp.  •   Enterprise Technology

$170K - $190K *

Lead a dynamic team in delivering exceptional customer service while ensuring operational excellence and financial success across multiple markets. Drive team engagement and performance improvement in...

4 days ago

  •   5 - 7 years exp.  •   Business Services

$110K - $130K *

Oversee regional customer service operations, drive relationship building, optimize processes, and lead a dynamic team. Manage P&L while collaborating cross-functionally to enhance customer loyalty an...

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$155K - $165K *

Optimize client relationships and operational excellence while leading strategic initiatives for a diverse banking account. Drive performance across multiple locations and ensure continuous improvemen...

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Lead the charge in developing a customer-centric Engagement Center, managing service teams to enhance agency owner support and customer experiences while driving continuous improvement and operational...

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Champion cohesive service integration, driving excellence in customer success and operational performance. Lead teams strategically while fostering relationships and pursuing growth that aligns with c...

2 weeks ago

  •   Less than 5 years exp.  •   Media

$76K - $109K *

Shape the future of customer service by leading a dynamic team to exceed client expectations, driving accountability and operational excellence while developing policies and enhancing service standard...

3 days ago

  •   Less than 5 years exp.  •   Transportation

$150K - $185K *

Transform commercial operations by leading teams in order-to-cash processes, improving performance, and enhancing customer experience. Collaborate with sales and operational teams to ensure seamless s...

1 week ago

  •   8 - 10 years exp.  •   Telecommunications & Hardware

$100K - $120K *

Join us to drive successful admissions through effective coordination and reporting. Connect with new residents, ensure their satisfaction, and represent our facility with community outreach. Collabor...

5 days ago

  •   Less than 5 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What tasks does a Director, Customer Service handle?question toggle

    A Director, Customer Service is responsible for formulating customer service policies, managing a customer service team, and implementing customer service standards.

  • What is the average salary for a Director, Customer Service?question toggle

    While the salary varies depending on the company and location, on Ladders, you can find Director, Customer Service jobs that pay $100k or more.

  • How can I advance my career as a Director, Customer Service?question toggle

    Keeping up with industry trends, continuously improving your skills, and developing a strong customer service strategy can help you advance in your career.