Customer Service Department Manager

ULINE

• $85K — $100K *
Irving, TX 75061In-Person
Business Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree required.
  • Minimum 3 years of customer service management experience.
  • Proven track record in coaching and developing high-performing teams.

Responsibilities

  • Train Team Leads to foster a high-performance environment.
  • Manage daily operations across multiple Customer Service departments.
  • Identify and implement improvements in team procedures.
  • Analyze performance reports to enhance efficiency.
  • Quickly resolve escalated customer issues.

Benefits

  • Complete health insurance coverage with a 401(k) plan offering 6% employer match from day one.
  • Access to multiple bonus programs.
  • Generous paid time off and holidays.
  • Tuition Assistance Program for professional development.
Full Job Description
Customer Service Department Manager

Pay from $85,000 to $100,000 per year

Texas Branch - Irving, TX

Position Responsibilities
  • Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
  • Manage the daily activities of various Customer Service departments.
  • Evaluate team procedures and identify areas for improvement.
  • Review performance reports and suggest ways to increase efficiency.
  • Resolve escalated customer issues promptly.


Minimum Requirements
  • Bachelor's degree.
  • 3+ years of customer service management experience.
  • Demonstrated ability to effectively coach and develop a high-performing team.


Benefits
  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
  • Multiple bonus programs.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.


Employee Perks
  • Best-in-class, clean, modern air-conditioned facilities.
  • First-class fitness center and beautifully maintained walking paths.


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* Ladders Estimates

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