Desktop Support Manager Jobs

Explore Desktop Support Manager jobs on Ladders, where you can find vetted professional opportunities paying $100,000 or more. Desktop Support Managers lead the teams and services that help employees use workplace technology effectively, reliably, and securely. Browse openings across industries and discover roles aligned with your leadership experience and career goals.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee day-to-day technical support and the people, processes, and systems behind it. They guide support teams, manage escalations, set service expectations, and work with other IT groups to resolve recurring issues. Depending on the organization, the role may also cover endpoint deployment, asset management, software support, service desk operations, and support for onsite, remote, or hybrid employees.

Skills and Qualifications Employers Seek

Employers often look for a combination of technical knowledge and people-management ability. Relevant strengths may include IT service management, incident and problem management, Windows and macOS environments, endpoint management, identity and access support, and familiarity with ticketing and remote-support tools. Communication, coaching, prioritization, vendor coordination, and the ability to use service metrics to improve outcomes are also valuable.

Career Paths and Opportunities

Desktop Support Managers can advance into senior IT operations, end-user computing, service delivery, infrastructure, or workplace technology leadership. Some roles focus on managing a regional support organization, while others oversee enterprise-wide endpoint services or help modernize employee technology. Compare responsibilities, team scope, and compensation details to find an opportunity that fits your experience.

Find Desktop Support Manager Jobs on Ladders

Use Ladders to explore vetted professional job opportunities with salaries of $100,000 or more. Review Desktop Support Manager listings, assess the qualifications and leadership scope, and find roles where you can improve support operations and the employee technology experience.

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$74K - $148K *

Join a team that's dedicated to ensuring seamless hardware installation and troubleshooting. Leverage your expertise to monitor systems, analyze incidents, and provide technical support while fosterin...

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$95K - $140K *

Join a team that's dedicated to stabilizing complex IT incidents and enhancing system reliability. Leverage your expertise in server, network, and application support to mentor others and drive improv...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$100K - $115K *

Drive project success by managing multi-disciplinary teams, ensuring contract compliance, on-time delivery, and customer satisfaction from order receipt through warranty. Collaborate with stakeholders...

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Elevate IT operations by managing devices, security, and networking. Be the key technical resource, ensuring seamless onboarding, compliance, and support while fostering a secure and efficient IT envi...

3 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$80K - $95K *

Empower the mission by managing and optimizing Windows systems for critical Command and Control operations, ensuring seamless integration and support for advanced technology solutions in a dynamic env...

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Champion operational excellence by managing AV/IT support contract performance, staffing, and compliance. Lead teams to enhance service delivery while ensuring cybersecurity adherence across all facil...

Reposted 4 days ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Discover a rewarding opportunity to manage and enhance enterprise IT operations. Lead critical defense projects, optimize cloud infrastructures, and ensure system security while collaborating within a...

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$68K - $93K *

Join a dynamic team providing tier II tech support for 500+ users. Troubleshoot and resolve issues with desktop and laptop systems, ensuring optimal performance and user satisfaction through effective...

2 days ago

  •   Less than 5 years exp.  •   Information Technology

$79K - $90K *

Lead the charge in providing exceptional onsite and remote end-user support through your technical expertise in desktop environments, ensuring seamless operations and high user satisfaction across var...

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $120K *

Manage on-site IT support, leading a high-performing team to ensure exceptional service delivery across multiple locations, maintaining alignment with enterprise standards, and fostering collaboration...

2 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$90K - $120K *

Champion exceptional on-site IT support through effective team leadership, ensuring aligned service delivery, user satisfaction, and adherence to enterprise policies across multiple locations while dr...

2 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$80K - $95K *

Manage and elevate construction projects from handoff to closeout, ensuring safety, budget adherence, and quality assurance. Collaborate with diverse teams to deliver successful outcomes while leading...

3 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$110K - $130K *

Join a team that's dedicated to enhancing operational technology systems, ensuring performance, security, and reliability. Lead the deployment of OT solutions while aligning strategies with business g...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Staffing

$92K - $175K *

Transform customer engagement and delivery through leadership, strategy, and operational excellence in service management. Cultivate client relationships while ensuring resource efficiency and project...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$99K *

Grow your career with a dynamic Systems Administrator role managing diverse platforms including UNIX, Linux, and Windows. Drive system enhancements, support users, and ensure operational excellence th...

3 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$110K - $130K *

Take ownership of program management and cloud governance, leading multi-cloud initiatives while ensuring quality, staffing, and client relationships across diverse task areas. Collaborate with techni...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$85K - $134K *

Lead the charge in overseeing cross-functional projects, ensuring alignment with stakeholders, driving execution, and delivering metrics. Supervise teams, manage resources, and enhance service deliver...

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Drive mission success by integrating IT and project management for high-priority initiatives. Serve as a key liaison among Government customers, program leadership, and technical teams to ensure align...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$110K - $130K *

Drive integration and execution of high-priority IT initiatives, ensuring alignment across stakeholders, schedules, risks, and objectives while communicating effectively with senior leaders...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $90K *

Empower a dedicated team to deliver exceptional support, overseeing daily operations and ensuring efficient troubleshooting for users across various platforms and applications. Drive excellence in ser...

5 days ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $94K *

Join a team that's dedicated to providing exceptional user support and troubleshooting for hardware and software issues, ensuring seamless operations and user satisfaction across various platforms and...

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Grow your career with a dynamic role overseeing technology environments, managing Microsoft systems, SQL databases, and network security while leading a team in a collaborative IT setting...

Montreal, QCIn-Person

1 week ago

  •   5 - 7 years exp.  •   Staffing

$80K - $95K *

Join us in leading a high-performing Global Service Desk team, focusing on exceptional client experiences and operational excellence. Drive team development, accountability, and continuous improvement...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$72K - $111K *

Lead a dynamic service desk team to optimize IT support operations, ensuring swift request fulfillment, performance metrics compliance, and strategic improvements in customer satisfaction for a comple...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$72K - $111K *

Transform a dynamic IT Service Desk team, driving operational excellence and exceptional service delivery for a major Department of War agency. Lead performance, manage incidents, and enhance user sat...

2 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support teams and oversees services that help employees use computers, software, and workplace technology. Responsibilities can include escalations, service levels, endpoint support, team development, and coordination with other IT departments.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers commonly seek experience managing IT support teams, strong troubleshooting and service-delivery knowledge, and familiarity with endpoint environments and support tools. Communication, coaching, incident management, and process-improvement skills are also important. Requirements vary by employer.

  • What skills help Desktop Support Managers succeed?question toggle

    Useful skills include team leadership, customer service, prioritization, incident and problem management, endpoint support, ticketing systems, and clear communication. The ability to evaluate service metrics and improve support processes can also be valuable.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Depending on experience and organizational structure, professionals may move into senior IT operations, end-user computing, service delivery, infrastructure, or workplace technology leadership.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Ladders features vetted professional opportunities paying $100,000 or more. Browse its Desktop Support Manager listings to review available roles, responsibilities, and qualifications.