Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$100K - $120K *

Join a team that ensures effective operation and support of Microsoft platforms. Oversee team management, user support, and compliance while collaborating with IT and Security to enhance service deliv...

4 weeks ago

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Lead the charge in IT operations management, ensuring compliance and operational readiness while supporting strategic planning and team development for cybersecurity initiatives...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Elevate user experience by providing second-level IT support, assisting with videoconferencing, and participating in technology deployment projects. Collaborate with teams to ensure seamless operation...

Yesterday

  •   5 - 7 years exp.  •   Staffing

$100K - $120K *

Elevate network operations by developing standards and best practices. Oversee integration of new technologies, ensuring high performance and reliability across data and voice networking systems. Lead...

6 days ago

  •   8 - 10 years exp.  •   Technical Services

$77K - $176K *

Unlock potential by leading operational improvements and enhancing efficiency through data-driven analysis and collaboration with cross-functional teams to achieve mission success and streamline proce...

3 days ago

  •   5 - 7 years exp.  •   Business Services

$230K - $297K *

Lead architecture and innovation for data center thermal solutions, optimizing performance through advanced cooling and power strategies in collaboration with AI customers and cross-functional teams...

Reposted yesterday

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Lead and coordinate a team providing advanced deskside support for end-users, focusing on mass imaging, deployment, and asset management in a Windows environment while ensuring adherence to service-le...

4 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Join a team that's dedicated to engineering and supporting cutting-edge end-user computing technologies in a dynamic financial services environment, ensuring seamless operations and exceptional user e...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$116K - $215K *

Transform the future of insurance technology by collaborating with teams to design, document, and implement innovative solutions that enhance business processes and drive continuous improvement across...

5 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Lead the charge in managing complex projects from design to closeout, ensuring adherence to scope, schedule, and budget. Collaborate with stakeholders to mitigate risks and drive successful outcomes i...

4 days ago

  •   Less than 5 years exp.  •   Technical Services

$73K - $115K *

Optimize virtual desktop environments by administering and supporting Horizon VDI systems. Leverage extensive experience in VMware and application packaging to enhance performance and user experience...

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$74K - $125K *

Lead the charge in modernizing a federal agency's data ecosystem, managing customer solutions and technical enablement. Collaborate across teams to enhance platform adoption and deliver exceptional tr...

6 days ago

  •   5 - 7 years exp.  •   Business Services

$74K - $125K *

Join a dynamic team managing platform enablement and customer solutions, delivering training and support for a cloud-based analytics ecosystem. Lead cross-functional collaboration to enhance user adop...

6 days ago

  •   5 - 7 years exp.  •   Business Services

$100K - $120K *

Shape the future of projects by leading cross-functional teams, ensuring timely, on-budget delivery with robust planning and execution. Your expertise will drive communication and collaboration to ach...

3 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$185K - $200K *

Empower a dynamic Service Desk team, overseeing ticket management and inventory while delivering top-tier end-user support. Collaborate with vendors and internal clients to enhance service efficiency...

Reposted 4 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Shape the future of enterprise desktop environments by providing expert engineering and support for Windows OS, software deployment, and security configurations in a large-scale federal setting, ensur...

6 days ago

  •   8 - 10 years exp.  •   Information Technology

$115K - $135K *

Join a dedicated team providing Tier II desktop support, troubleshooting, and endpoint administration in a fast-paced DoD environment, ensuring efficient operations for diverse Pentagon customers and...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Oversee daily operations to drive customer satisfaction and financial success. Lead skilled teams in service, installation, and support. Ensure long-term operational effectiveness while meeting corpor...

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Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Transportation

$95K - $115K *

Transform operational efficiency by leading strategic projects in reverse logistics and refurbishment. Collaborate with cross-functional teams to enhance processes, optimize workflows, and drive conti...

Reposted today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$90K - $110K *

Lead the charge in managing a dynamic team, driving operational excellence and performance while fostering a culture of continuous improvement and strategic development within a fast-paced environment...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Optimize enterprise-level SCCM operations by leading a team in managing Windows endpoint configurations, patch management, and software deployments across NIPRNET and SIPRNET environments, ensuring ti...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Partner with us to lead the administration of Microsoft Endpoint Configuration Manager, ensuring optimal performance and security across enterprise environments while managing a dedicated team and sup...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Lead the charge in overseeing financial operations and accounting for multiple entities, ensuring accurate reporting and efficient workflows. Collaborate with senior leadership to drive organizational...

1 week ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$120K *

Contribute to pivotal administrative functions for a Navy Program Office, ensuring seamless operations, efficient communication, and accurate record management while utilizing advanced Microsoft Offic...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$74K - $148K *

Join a team that's dedicated to ensuring seamless hardware installation and troubleshooting. Leverage your expertise to monitor systems, analyze incidents, and provide technical support while fosterin...

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.