Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$75K - $94K *

Take ownership of integrated low voltage systems in residential and hospitality settings, ensuring high-quality installation, troubleshooting, and maintenance. Drive excellence in customer satisfactio...

4 weeks ago

  •   5 - 7 years exp.  •   Technical Services

$75K - $86K *

Unlock potential by leading project management information systems initiatives, configuring software solutions, and delivering training to clients. Collaborate with stakeholders to enhance project con...

6 days ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$120K - $140K *

Advance your career by leading technical governance and engineering support for critical facilities, ensuring operational readiness and continuous improvement through collaboration with cross-function...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $140K *

Transform the operational landscape by ensuring technical governance and engineering excellence across critical facilities, driving safety, availability, and continuous improvement through collaborati...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $140K *

Manage your career with a pivotal role in facilities engineering, ensuring operational readiness and technical governance across critical infrastructure. Collaborate with cross-functional teams to enh...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $140K *

Optimize your career by leading technical governance and engineering support for critical facilities. Collaborate with cross-functional teams to ensure operational readiness and continuous improvement...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$120K - $140K *

Shape the future of critical facilities engineering by driving technical governance, enhancing operational readiness, and ensuring high standards across infrastructure projects. Collaborate with cross...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$90K - $95K *

Join a dynamic team as you oversee maintenance operations, leading a skilled group of mechanics and porters. Drive efficiency and ensure optimal performance in a hands-on role within a fast-paced indu...

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$71K - $89K *

Take ownership of frontline technical support by resolving IT issues, fulfilling service requests, and enhancing operational efficiency through effective troubleshooting and customer service within a...

North Bay, ONIn-Person

Reposted 4 days ago

  •   Less than 5 years exp.  •   Hospitals & Medical Centers

$167K - $229K *

Shape the future of operational excellence by providing strategic guidance on process design and performance metrics. Collaborate with leaders to tackle complex challenges and develop scalable framewo...

Reposted 2 days ago

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$80K - $120K *

Transform technical support environments by providing expert end-user assistance, troubleshooting, and system administration in a fast-paced IT setting, while ensuring security and usability for diver...

Reposted today

  •   Less than 5 years exp.  •   Information Technology

$115K - $130K *

Transform the outbound sales engine by leading and coaching a high-performing SDR team. Focus on refining processes, boosting productivity, and enhancing pipeline predictability to support enterprise...

3 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$170K - $200K *

Discover innovative solutions as you lead AI transformation in engineering, drive cloud-native applications, and define future platforms through intelligent automation, shaping the next generation of...

Reposted 2 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Lead critical enterprise technology initiatives from planning to post-launch. Collaborate with cross-functional teams and external partners to ensure successful project execution, adoption, and custom...

2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$112K - $138K *

Transform mission outcomes by leading complex programs in C5ISR systems installation. Drive performance through effective management, collaboration with stakeholders, and adherence to best practices i...

3 days ago

  •   5 - 7 years exp.  •   Information Technology

$78K - $130K *

Join our team to oversee and enhance the daily operations of our facilities management division, ensuring efficient maintenance and safety of campus buildings while leading a skilled team in a dynamic...

4 days ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$95K - $115K *

Champion the integration of Configuration Management, Quality Assurance, and System Engineering efforts, ensuring excellence in program support and compliance while collaborating closely with cross-fu...

Reposted 1 week ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$80K - $95K *

Lead the charge in managing daily operations and performance of camp food and lodging services. Oversee team dynamics, ensure compliance with health and safety standards, and foster client relationshi...

Val-d'or, QCIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$80K - $95K *

Join a team that's dedicated to delivering exceptional food and lodging services in a remote camp environment. Oversee daily operations, manage staff, and ensure compliance with health and safety stan...

Mirabel, QCIn-Person

2 weeks ago

  •   5 - 7 years exp.  •   Business Services

$90K - $110K *

Elevate your career by solving complex technical challenges while fostering strong client relationships. Join a dynamic team focused on Linux, Open Source, and DevOps solutions, delivering exceptional...

Ottawa, ONIn-Person

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$85K - $100K *

Innovate with us as you tackle complex Linux systems challenges, enhance client infrastructure, and drive solutions in a fully remote environment. Join a collaborative team dedicated to continuous lea...

Edmonton, ABIn-Person

6 days ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Unlock potential by leading large-scale power generation projects, ensuring timely delivery, budget adherence, and quality standards. Collaborate with diverse teams to drive project success from incep...

Today

  •   Less than 5 years exp.  •   Energy & Utilities

$130K - $216K *

Drive the success of technology modernization projects by leading all phases of the project lifecycle. Collaborate with stakeholders and technical teams to deliver solutions on time and within budget...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$130K - $216K *

Manage and lead complex technology projects from initiation to completion, ensuring timely delivery, budget adherence, and stakeholder alignment while driving technology modernization and data managem...

3 weeks ago

  •   5 - 7 years exp.  •   Business Services

$69K - $114K *

Transform data management within the Fire Department by leading technical teams, designing database solutions, and ensuring operational excellence through effective supervision and data analysis...

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.