Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$82K - $100K *

Shape the future of workplace technology by promoting innovative solutions, enhancing communication and collaboration. Empower employees through strategic technology tools and best practices across th...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$82K - $100K *

Unlock potential by driving technology adoption for enhanced collaboration and communication. Partner with internal teams to provide innovative solutions, empower users, and lead governance within Mic...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$110K - $130K *

Join a team that's bridging business needs and technology solutions. As a key advisor, you'll influence strategy for top managed service customers, ensuring a supportable infrastructure and governance...

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Transform the integration landscape by designing and delivering robust Workday solutions. Collaborate with cross-functional teams to create reliable, API-driven integrations that enhance business proc...

2 days ago

  •   Less than 5 years exp.  •   Legal & Accounting

$88K - $105K *

Join a dynamic team as a Workday Solutions Engineer, bridging enterprise HR/finance platforms with innovative integration solutions. Collaborate with stakeholders to design and deliver robust, API-dri...

4 days ago

  •   Less than 5 years exp.  •   Legal & Accounting

$79K - $132K *

Manage and execute Integrated Logistics Support strategies, overseeing spares provisioning and technical documentation while leading a team to ensure optimal performance and risk mitigation across all...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$95K *

Transform project delivery by managing cross-functional IT initiatives while collaborating with stakeholders. Utilize your expertise in Agile and Waterfall to oversee project stages from inception to...

3 weeks ago

  •   Less than 5 years exp.  •   Staffing

$90K - $117K *

Help us drive revenue growth by managing product portfolios, developing marketing strategies, and collaborating with partners to enhance product offerings. Your expertise will shape our approach to ma...

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$90K - $110K *

Drive the health and security of our Active Directory environment while collaborating across IT teams. As a Systems Administrator, you'll ensure optimal performance, implement best practices, and supp...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Transform IT support operations by leading a team in delivering Tier 2 solutions, training staff, and enhancing communication between management and personnel. Drive efficiency and ensure high-quality...

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$98K - $116K *

Join a team that's driving technology deployment across a multi-family portfolio. You'll manage complex projects, ensuring alignment between vendors and internal teams while delivering innovative prop...

1 week ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$125K - $175K *

Transform the IT consulting landscape by leading a dynamic team, driving client engagement, and ensuring exceptional service delivery while managing operational excellence and fostering team growth...

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $90K *

Empower your career by leading maintenance operations in a dynamic residential community. Oversee a skilled team, manage critical building systems, and ensure safety and reliability while fostering a...

5 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$82K - $135K *

Optimize executive support through high-quality technology solutions, ensuring seamless meeting execution and device management. Collaborate with cross-functional teams to enhance user experiences and...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$82K - $135K *

Lead executive technology support by providing top-tier AV services, ensuring seamless meeting experiences across varied environments. Own device management and enhance user experience through collabo...

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$88K - $105K *

Lead the charge in optimizing IT project management practices, ensuring alignment with institutional priorities while fostering a culture of excellence and accountability. Collaborate with diverse sta...

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$73K - $120K *

Optimize configuration management processes to ensure compliance and integrity of design baselines. Collaborate with cross-functional teams to support audits, manage data deliverables, and maintain do...

6 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$88K - $105K *

Drive excellence by leading IT project management initiatives, ensuring alignment with institutional priorities, and fostering a culture of accountability and collaboration across technology projects...

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$95K - $115K *

Drive configuration management excellence by overseeing all program artifacts, ensuring compliance, and collaborating with cross-functional teams to enhance system integrity and support audits in a dy...

6 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$100K - $120K *

Innovate within a dynamic team to automate and streamline Windows deployment, utilizing your expertise in scripting and system integration to enhance operational efficiency for a federal client...

Raleigh, NCRemote

3 weeks ago

  •   8 - 10 years exp.  •   Staffing

$80K - $95K *

Accelerate progress at the forefront of IT systems administration by ensuring optimal performance, security, and reliability of the IT infrastructure, including Microsoft 365 and Azure services, while...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$138K - $222K *

Transform your career by leading teams to deliver exceptional business value. Oversee end-to-end delivery, operational health, and financial stewardship across diverse technology portfolios in a fast...

6 days ago

  •   8 - 10 years exp.  •   Staffing

$80K - $95K *

Elevate client success by owning onboarding from kickoff to go-live. Act as a trusted advisor, managing multiple projects in a fast-paced environment while ensuring clients maximize value from solutio...

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Manage a team delivering IT services aligned with ITIL best practices, leveraging Microsoft and Atlassian technologies. Oversee infrastructure, support operations, and process improvements to enhance...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$105K - $125K *

Optimize application performance and reliability by providing expert support and maintenance for critical business systems. Collaborate with cross-functional teams to troubleshoot issues, enhance oper...

Today

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.