Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

Remote
caret down
Compensation
caret down
Position Level
caret down
Time Posted
caret down
Industries
caret down
Locations
caret down
More
1
caret down

$88K - $105K *

Lead the charge in optimizing IT project management practices, ensuring alignment with institutional priorities while fostering a culture of excellence and accountability. Collaborate with diverse sta...

2 weeks ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$73K - $120K *

Optimize configuration management processes to ensure compliance and integrity of design baselines. Collaborate with cross-functional teams to support audits, manage data deliverables, and maintain do...

6 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$88K - $105K *

Drive excellence by leading IT project management initiatives, ensuring alignment with institutional priorities, and fostering a culture of accountability and collaboration across technology projects...

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$95K - $115K *

Drive configuration management excellence by overseeing all program artifacts, ensuring compliance, and collaborating with cross-functional teams to enhance system integrity and support audits in a dy...

6 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$100K - $120K *

Innovate within a dynamic team to automate and streamline Windows deployment, utilizing your expertise in scripting and system integration to enhance operational efficiency for a federal client...

Raleigh, NCRemote

3 weeks ago

  •   8 - 10 years exp.  •   Staffing

$80K - $95K *

Accelerate progress at the forefront of IT systems administration by ensuring optimal performance, security, and reliability of the IT infrastructure, including Microsoft 365 and Azure services, while...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Finance & Insurance

$138K - $222K *

Transform your career by leading teams to deliver exceptional business value. Oversee end-to-end delivery, operational health, and financial stewardship across diverse technology portfolios in a fast...

6 days ago

  •   8 - 10 years exp.  •   Staffing

$80K - $95K *

Elevate client success by owning onboarding from kickoff to go-live. Act as a trusted advisor, managing multiple projects in a fast-paced environment while ensuring clients maximize value from solutio...

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $120K *

Manage a team delivering IT services aligned with ITIL best practices, leveraging Microsoft and Atlassian technologies. Oversee infrastructure, support operations, and process improvements to enhance...

1 week ago

  •   5 - 7 years exp.  •   Finance & Insurance

$105K - $125K *

Optimize application performance and reliability by providing expert support and maintenance for critical business systems. Collaborate with cross-functional teams to troubleshoot issues, enhance oper...

Today

  •   Less than 5 years exp.  •   Information Technology

$110K - $120K *

Join a dynamic team as you oversee IT operations, user lifecycle management, and security for a growing organization. This hands-on role allows you to set standards and processes while serving as the...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $120K *

Champion facility operations by leading a diverse team to ensure safe, efficient management of multi-building infrastructure, including HVAC and maintenance services, while fostering strong customer r...

2 weeks ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$115K - $140K *

Lead a dynamic End User Device Support team to enhance employee tech experience. Oversee hardware deployment, manage escalations, and collaborate cross-functionally for seamless device lifecycle manag...

3 weeks ago

  •   5 - 7 years exp.  •   Media

$94K - $138K *

Champion the delivery of secure, client-centered application services, leading a team to enhance enterprise systems and support academic and administrative needs while aligning with institutional prio...

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$94K - $138K *

Lead the charge in enhancing enterprise application services, ensuring secure, reliable, and client-centered solutions. Collaborate across teams to align technology with institutional priorities and d...

New Westminster, BCRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$100K - $215K *

Join the charge in shaping robust web infrastructure as a Mid-Level Systems Administrator, where you'll manage Linux servers and AWS, troubleshoot applications, and collaborate across teams to ensure...

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$132K - $182K *

Lead the charge in optimizing business operations through process improvement, project management, and data analysis. Collaborate with cross-functional teams to enhance performance and drive impactful...

Reposted yesterday

  •   11 - 15 years exp.  •   Manufacturing & Automotive

$80K - $95K *

Support operational excellence by monitoring enterprise network infrastructure, ensuring service health, and delivering timely reports. Collaborate with technical teams to address incidents and enhanc...

2 days ago

  •   Less than 5 years exp.  •   Business Services

$95K - $140K *

Join a team that's dedicated to enhancing knowledge management and process improvement across procurement systems. Collaborate with experts to streamline operations, develop training materials, and dr...

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$150K - $180K *

Champion the growth and strategy of the SMB PC business across North America, driving revenue and market share while leading cross-functional teams to deliver impactful business outcomes in a dynamic...

6 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Advance mission success by leading IT project execution and service delivery. Collaborate with cross-functional teams to ensure compliance and effective resource integration, while serving as the prim...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$79K - $105K *

Shape the future of service delivery by leading a dynamic service desk team, optimizing operations for utilities clients, and enhancing user experiences through effective incident management and proce...

1 week ago

  •   Less than 5 years exp.  •   Information Technology

$115K - $140K *

Lead large-scale industrial automation projects from concept to commissioning. Collaborate with cross-functional teams to ensure timely delivery, budget adherence, and quality standards while mentorin...

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$115K - $140K *

Lead large-scale industrial automation projects from concept to commissioning. Collaborate with cross-functional teams to ensure timely delivery, budget adherence, and quality standards while mentorin...

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$115K - $140K *

Oversee large-scale industrial automation projects from concept to commissioning. Lead cross-functional teams, ensuring timely delivery, budget adherence, and quality standards while mentoring future...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Manufacturing & Automotive

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.