Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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1
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$100K - $120K *

Take ownership of system administration across cloud and on-premise environments, focusing on Data Loss Prevention. Collaborate with teams to enhance security, troubleshoot issues, and ensure seamless...

2 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$112K - $150K *

Pioneer innovative program strategies while overseeing budgets, resources, and vendor relationships. Drive alignment between business objectives and technical execution, ensuring quality outcomes and...

Today

  •   8 - 10 years exp.  •   Information Technology

$95K - $115K *

Accelerate progress at the forefront of data center operations, leading onsite teams and managing critical infrastructure. Drive efficiency and ensure optimal performance in high-density environments...

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Transform the associate support experience by leading a dedicated team in delivering high-quality technical support. Collaborate with cross-functional teams and external vendors to enhance IT services...

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$139K - $214K *

Unlock potential by leading global support operations for mission-critical AI and HPC environments. Drive team growth, manage service delivery, and oversee P&L while ensuring technical excellence and...

1 week ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$117K - $195K *

Transform ServiceNow solutions by designing, developing, and deploying customized applications. Collaborate with stakeholders to ensure compliance and optimize performance across various modules while...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$117K - $195K *

Champion innovative ServiceNow solutions by designing, developing, and deploying customized applications. Collaborate with stakeholders to enhance system performance and ensure compliance with federal...

2 days ago

  •   5 - 7 years exp.  •   Information Technology

$148K - $263K *

Join a team that's dedicated to developing innovative ServiceNow solutions, enhancing system performance, and ensuring compliance with federal security frameworks while collaborating with stakeholders...

United StatesRemote

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$148K - $263K *

Unlock potential by developing innovative ServiceNow solutions, enhancing ITSM, ITOM, and SPM functionalities. Collaborate with teams to deliver high-quality, secure applications while ensuring compli...

5 days ago

  •   8 - 10 years exp.  •   Information Technology

$60K - $240K *

Solve complex IT challenges by providing robust support for systems infrastructure, enhancing performance and reliability across Linux and Windows platforms while managing critical security configurat...

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$72K - $108K *

Join a dynamic team to tackle complex technical challenges and enhance client success. Leverage your expertise in IT operations and client support to deliver innovative solutions and exceptional servi...

Waterloo, ONIn-Person

Today

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Elevate project delivery by leading cross-functional teams to execute strategic initiatives. Transform complex requirements into actionable plans while ensuring alignment across stakeholders and enhan...

Atlanta, GARemote

Reposted 2 weeks ago

  •   Less than 5 years exp.  •   Technical Services

$100K - $120K *

Oversee IT operations to enhance global technology services, ensuring effective collaboration across IT teams and vendors. Drive initiatives to strengthen cybersecurity, streamline workflows, and supp...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Healthcare

$128K - $214K *

Contribute to the security of critical information systems by managing security programs, ensuring compliance, and leading incident response efforts within Special Access Programs. Collaborate with te...

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Tackle ServiceNow development and configuration in a federal environment. Lead the implementation of the Strategic Portfolio Management module and collaborate with stakeholders to enhance portfolio vi...

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the design and development of ServiceNow solutions to enhance portfolio management capabilities, aligning them with federal standards while collaborating with cross-functional teams to drive effi...

Arlington, VARemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$75K - $110K *

Take ownership of project execution from initiation to closure, ensuring financial success and timely delivery. Collaborate with teams, manage client expectations, control project scope, and communica...

Reposted 1 week ago

  •   Less than 5 years exp.  •   Hospitality & Recreation

$130K - $170K *

Lead the charge in establishing IT business management, overseeing technology finances, vendor relationships, and investment governance to ensure strategic alignment and fiscal responsibility across t...

Ottawa, ONIn-Person

1 week ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$80K - $120K *

Grow your career by leading a dynamic Service Desk team, ensuring operational excellence and SLA compliance while driving continuous improvement in a fast-paced IT outsourcing environment...

Today

  •   8 - 10 years exp.  •   Information Technology

$108K - $130K *

Lead the charge in implementing and supporting enterprise technology services, ensuring optimal performance of systems and applications while fostering collaboration across departments and managing ve...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Information Technology

$120K *

Lead the charge in enhancing IT operations by streamlining onboarding and offboarding processes, managing support tickets, and promoting best practices. Collaborate with teams while providing exceptio...

Reposted 1 month ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $160K *

Lead the implementation and optimization of advanced IT solutions in a mission-critical environment, ensuring project deliverables meet business objectives while collaborating with cross-functional te...

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$148K - $175K *

Transform IT infrastructure management by overseeing critical systems, ensuring optimal performance and reliability. Lead troubleshooting efforts, enhance user support, and implement system improvemen...

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $130K *

Join a dynamic team to provide project management support for innovative Battle Management programs. Collaborate with stakeholders, ensure project goals are met, and contribute to technical guidance i...

6 days ago

  •   Less than 5 years exp.  •   Information Technology

$97K - $132K *

Engage with multiple teams to provide top-tier support in a dynamic environment. Leverage technical skills to troubleshoot systems, enhancing operational effectiveness while supporting mission-critica...

Reposted today

  •   Less than 5 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.