Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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1
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$90K - $110K *

Empower client success through strategic account leadership, fostering relationships, and driving value realization. Utilize expertise in SaaS solutions to guide projects and deliver an exceptional cl...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $260K *

Unlock the potential of clean energy by guiding homeowners through the transition to solar power. Drive sales from lead acquisition to close, supported by top-notch customer service and operations tea...

Richardson, TXRemote

3 weeks ago

  •   Less than 5 years exp.  •   Energy & Utilities

$74K - $96K *

Drive exceptional customer satisfaction by leveraging technical expertise to diagnose and resolve issues on-site, collaborating with team members to enhance service delivery and foster a positive cust...

RemoteRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$88K - $105K *

Engage in leadership and data-driven strategies to enhance school climate and student outcomes. Collaborate with stakeholders to implement effective social, emotional, and behavioral programs across K...

Cary, NCRemote

1 week ago

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$90K - $189K *

Manage the design, construction, and maintenance of cloud infrastructure for a federal HCM modernization initiative, ensuring secure, reliable environments and automating deployment processes across m...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Develop and optimize cyber-intelligence tools to mitigate security risks. Oversee vulnerability assessments, analyze security breaches, and implement best practices while collaborating with teams to e...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $135K *

Drive operational excellence by building and validating data products that empower manufacturing leaders. Collaborate with cross-functional teams to ensure accurate metrics and insights, enhancing pro...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$110K - $130K *

Discover your potential by leading complex Workday integrations with a focus on Financial Management. Engage with clients and teams to create scalable solutions, drive project success, and support the...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$120K - $145K *

Drive innovation by leading a skilled team to deliver AI and Agentforce solutions, balancing hands-on project work with mentorship. Elevate client success while fostering growth and collaboration with...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Join a dynamic team ensuring EHR system security through effective management of access controls, security audits, and compliance with regulations. Collaborate with IT and clinical teams to protect pa...

RemoteRemote

4 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$135K - $155K *

Champion product marketing by owning positioning, messaging, and go-to-market strategies. Collaborate across teams to drive product launches, enhance sales readiness, and build a high-performing marke...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$150K - $180K *

Innovate your career by forming executive relationships and leading complex sales cycles. Drive value through consultative engagements, leveraging insights to elevate conversations with senior leaders...

United StatesRemote

6 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$158K - $199K *

Lead the charge in driving client success through strategic account management and sales leadership. Cultivate relationships with C-level executives while developing innovative solutions for global ac...

RemoteRemote

3 weeks ago

  •   11 - 15 years exp.  •   Business Services

$158K - $199K *

Lead strategic direction and execution for major global accounts, drive growth, retain clients, and manage a dedicated sales team focused on delivering client value and exploring new business opportun...

North Carolina, USRemote

4 weeks ago

  •   11 - 15 years exp.  •   Business Services

$140K - $155K *

Document complex software systems clearly and effectively, ensuring users can independently navigate and configure security solutions. Collaborate with cross-functional teams to create accessible, pre...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$155K - $174K *

Empower innovation by leading strategic insights in software engineering, focusing on AI integration across the SDLC. Collaborate with global leaders to drive actionable strategies that enhance busine...

CanadaRemote

2 weeks ago

  •   11 - 15 years exp.  •   Business Services

$89K - $120K *

Optimize system stability and usability by managing configuration changes in the PATH EHR environment. Collaborate with cross-functional teams to ensure reliable operations and support clinical users...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$120K - $145K *

Inspire innovation as you lead a team in delivering AI-driven solutions. Balance hands-on project work with mentoring and guiding talented professionals while pushing the boundaries of technology to m...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$69K - $101K *

Unlock potential by delivering comprehensive clinical care management services, enhancing health outcomes for diverse populations through assessment, care planning, and coordination across multiple he...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$85K - $105K *

Join a team that's dedicated to elevating client support standards. You'll troubleshoot complex issues, foster client relationships, and collaborate with developers to enhance product documentation an...

United StatesRemote

Reposted today

  •   5 - 7 years exp.  •   Information Technology

$76K - $119K *

Champion innovative solutions in feed mill operations by defining and prioritizing software capabilities. Collaborate with cross-functional teams to enhance product performance and customer satisfacti...

Amarillo, TXRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Lead the strategic direction of Creator Command Centers, ensuring mission-driven organizations effectively engage their audiences through innovative narrative strategies and creator-led initiatives...

New York, NYRemote

Yesterday

  •   8 - 10 years exp.  •   Media

$80K - $95K *

Transform identity and access management by executing daily operations, supporting AI tooling, and managing SaaS vendor administration. This role offers hands-on experience and a clear growth path tow...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$107K - $147K *

Champion the integration of business needs and technical solutions, driving product delivery through collaboration with stakeholders. Leverage your expertise to translate requirements into actionable...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Healthcare

$73K - $100K *

Empower program success by managing daily operations and documentation for a key transformation initiative, coordinating across teams, maintaining accurate records, and supporting financial and admini...

United StatesRemote

Reposted yesterday

  •   Less than 5 years exp.  •   Enterprise Technology

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.