Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$100K - $120K *

Join a team that's dedicated to driving sales excellence in cutting-edge automation solutions across diverse industries. Build strong executive relationships, manage a robust pipeline, and exceed your...

Detroit, MIRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$65K - $101K *

Empower teams by supervising Tier I Knowledge Center agents, ensuring outstanding support for external users. Your leadership will drive performance, manage escalations, and improve service excellence...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$91K - $146K *

Join a team that's dedicated to optimizing HR processes through effective management of the Workday HRIS. Collaborate with HR and IT to enhance system functionality, ensure data integrity, and support...

United StatesRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Real Estate & Construction

$125K - $150K *

Unlock potential by driving client success through expert system configuration, data analysis, and consultative training. Ensure timely project delivery while enhancing user experience and satisfactio...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$120K - $145K *

Engineer and optimize virtualization infrastructure, ensuring seamless operation and support for Azure and VMWare environments. Collaborate with teams to enhance performance, troubleshoot issues, and...

Washington, DCRemote

1 week ago

  •   8 - 10 years exp.  •   Healthcare

$71K - $97K *

Contribute to patient care continuity as a telephonic Registered Nurse, guiding patients through post-acute services. Leverage your expertise in home health and hospice to ensure optimal care transiti...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$143K - $180K *

Join a dynamic team as you lead financial oversight for managed and professional services. Drive revenue recognition, cost accounting, and compliance while collaborating with business leaders to enhan...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$108K - $162K *

Deliver exceptional customer service by managing maintenance operations and support activities. Collaborate with teams to ensure timely resolution of issues while leading talent development and execut...

RemoteRemote

Today

  •   5 - 7 years exp.  •   Business Services

$150K - $185K *

Drive the deployment of advanced observability solutions, ensuring optimal performance monitoring and compliance for federal missions. Mentor teams and analyze architectures to enhance system reliabil...

Washington DC, USRemote

1 week ago

  •   11 - 15 years exp.  •   Finance & Insurance

$150K - $180K *

Elevate global IT service delivery by leading a dynamic team, enhancing operational continuity, and driving proactive solutions across multiple markets while collaborating with cross-functional partne...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$143K - $273K *

Transform member experiences by leading digital product strategies and optimizing technology solutions. Collaborate with cross-functional teams to enhance service delivery and drive performance metric...

San Antonio, TXRemote

Today

  •   8 - 10 years exp.  •   Finance & Insurance

$95K - $115K *

Create impactful data visualizations and analytics solutions using Microsoft Power BI. Collaborate with cross-functional teams to enhance decision-making for the U.S. Postal Service's Inspector Genera...

Arlington, VARemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$85K - $95K *

Join as a critical team member to manage and enhance productivity platforms, ensuring stability, security, and user satisfaction. Collaborate across teams to drive operational maturity and navigate co...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$100K - $120K *

Join a team that's transforming eDiscovery by consulting with clients and leveraging Relativity. As a Project Manager, you'll coordinate solutions, manage documentation, and ensure client objectives a...

Overland Park, KSRemote

Today

  •   Less than 5 years exp.  •   Finance & Insurance

$95K - $115K *

Contribute to the success of multiple clinical research sites by leading operations, ensuring compliance with regulations, and fostering team development to enhance patient care and operational excell...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$110K - $130K *

Drive the analysis of network anomalies in a 24x7 SOC, collaborating with MDR teams to counteract emerging cybersecurity threats and enhance incident response processes...

CanadaRemote

1 month ago

  •   5 - 7 years exp.  •   Information Technology

$150K - $190K *

Transform your career by leading global customer operations. Drive change, enhance service delivery, and collaborate with senior leadership to shape strategic initiatives while managing vendor relatio...

RemoteRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$125K - $150K *

Transform technology operations by leading IT and cybersecurity strategies, ensuring secure, scalable systems while enhancing employee support in a dynamic, remote-first environment. Collaborate acros...

RemoteRemote

2 weeks ago

  •   8 - 10 years exp.  •   Food & Beverages

$110K - $130K *

Drive product innovation by designing AI-enabled workflows that simplify complex insurance operations, ensuring user trust and operational efficiency through close collaboration with engineering and g...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$160K - $170K *

Join a team that designs scalable and secure technology solutions by collaborating with various stakeholders. You'll lead architecture efforts for enterprise-level projects and shape our Enterprise Ar...

United StatesRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Transportation

$175K - $225K *

Drive successful customer engagements by managing technical sales processes, designing enterprise-level solutions, and building strong relationships to close deals. Leverage your expertise to enhance...

United StatesRemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$165K - $205K *

Drive the future of food access and benefits by leading product strategy and execution. Own the roadmap for innovative services that enhance member experiences and streamline operations across diverse...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$92K - $153K *

Join a team that's driving innovation in ServiceNow implementations. You'll lead projects, engage stakeholders, and translate complex requirements into effective solutions, collaborating closely with...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$90K - $180K *

Lead the charge in driving customer success through effective onboarding and cross-functional collaboration. Analyze data to identify opportunities, mentor team members, and execute strategic plans th...

Bentonville, ARRemote

Yesterday

  •   5 - 7 years exp.  •   Retail & Consumer Goods

$140K - $240K *

Lead the charge in engineering excellence by mentoring talent, driving scalable solutions, and fostering collaboration across teams. Partner with stakeholders to align technical direction and deliver...

Georgia, USRemote

4 days ago

  •   5 - 7 years exp.  •   Retail & Consumer Goods

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.