Qualifications

• Bachelor's Degree, Technical Degree or equivalent work experience
• 2-4+ years of Administrative and/or Project experience with Windows Server and M365 Tenant Management
• 2-4+ years of workstation, network, and/or server support experience
• Experience with monitoring and remote management tools
• Self-motivated with ability to work both independently and in a team environment
• Experience using ServiceNow or other project management software (preferred)
• Familiarity with ITIL methodology and change management processes (preferred)

Responsibilities

• Implement IT projects related to Office 365 Email, Microsoft Endpoint Management, and email migrations
• Handle diverse computing environments across a variety of business clients
• Analyze and document unfamiliar client environments to expedite project goals
• Present implementation plans at technical kick-offs to inform clients
• Work with Engineering Management and Project Managers to follow formal project plans
• Assist in completing Support Handoff requirements for ongoing maintenance
• Communicate project plans, impacts, and procedures to clients clearly and professionally

Benefits

• Opportunity to work on diverse IT projects
• Collaborative team environment with cross-functional teamwork
• Potential for continuous learning and professional development
• Structured project management frameworks in place