Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$75K - $106K *

Manage high-quality technical support for corporate users, ensuring seamless operation of Windows and macOS devices, Microsoft 365, and endpoint technologies. Drive improvements in support processes a...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$100K - $120K *

Transform client outcomes by leading UKG implementations, driving innovation, and managing projects from discovery to GoLive. Collaborate with teams to exceed expectations while ensuring quality and e...

Austin, TXRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$110K - $130K *

Lead the development and execution of change management strategies to drive successful organizational transformation initiatives across multiple construction projects, ensuring stakeholder engagement...

United StatesRemote

2 days ago

  •   5 - 7 years exp.  •   Real Estate & Construction

$110K - $130K *

Drive impactful IT project delivery in a multi-site healthcare environment. Lead complex transformations, enhance governance, and foster stakeholder collaboration while ensuring tangible business outc...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$120K - $150K *

Engineer innovative embedded systems solutions, driving design and optimization from concept to production. Collaborate with cross-functional teams to ensure reliability and performance in the power i...

Markham, ONRemote

3 days ago

  •   8 - 10 years exp.  •   Business Services

$75K - $100K *

Join the charge in supporting our enterprise IT environment by managing user identities, deploying applications, and troubleshooting complex issues across hybrid infrastructures. Leverage your experti...

Downers Grove, ILRemote

Yesterday

  •   5 - 7 years exp.  •   Information Technology

$120K - $140K *

Lead the charge in optimizing ERP platforms, ensuring seamless operations and user experience while aligning technology with strategic goals. Mentor a skilled team and drive performance across all bus...

United StatesRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Real Estate & Construction

$80K - $95K *

Empower our team by developing and maintaining web applications that enhance user experience and support critical health programs. Collaborate with stakeholders to ensure seamless integration and robu...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$120K - $145K *

Pioneer cross-functional programs, managing teams to deliver crucial initiatives. Drive alignment across departments, enhance operational excellence, and elevate program delivery practices while track...

RemoteRemote

Reposted 3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$100K *

Grow your career by driving business development in the leasing real estate sector. Engage with property management firms to sell essential support services, manage full sales cycles, and foster lasti...

United StatesRemote

Today

  •   Less than 5 years exp.  •   Real Estate & Construction

$135K - $160K *

Unlock potential by leading full-stack Java development teams to drive innovative AI solutions. Lead architecture and design while mentoring engineers, ensuring scalable and secure enterprise systems...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$75K - $158K *

Champion the Alteryx platform by ensuring secure, efficient operations and integration across enterprise analytics. Collaborate with cross-functional teams to enhance data-driven decision-making and a...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$161K - $190K *

Join a team that's driving strategic initiatives, optimizing governance, and enhancing operational effectiveness in a complex data center environment while collaborating across various functional doma...

Austin, TXRemote

4 weeks ago

  •   11 - 15 years exp.  •   Real Estate & Construction

$80K - $95K *

Drive the administration of core SaaS platforms, ensuring seamless integration and functionality across systems. Collaborate with teams to document standards, automate tasks, and support business func...

CanadaRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$113K - $153K *

Unlock potential by driving technical solutions and cross-functional initiatives. Collaborate with teams to enhance product quality and customer experience while owning escalations and developing inte...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Technical Services

$112K - $147K *

Lead a high-performing team to optimize Core HCM (Workday) and HR solutions. Collaborate across functions to enhance employee experience and deliver strategic initiatives aligned with business goals...

Seattle, WARemote

3 weeks ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$92K - $115K *

Shape the future of Medium Voltage support by leading a dynamic team, enhancing customer satisfaction, and driving operational efficiency across regions. Collaborate with diverse teams to ensure top-t...

Cambridge, ONRemote

6 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$87K - $180K *

Inspire customer loyalty and retention by managing the entire lifecycle for government and enterprise accounts. Collaborate cross-functionally to enhance product adoption, resolve issues, and drive ac...

RemoteRemote

Reposted today

  •   Less than 5 years exp.  •   Transportation

$175K - $400K *

Join a team that's shaping the future of digital supply chain management. You'll architect and optimize ERP, PLM, and inventory systems, ensuring data integrity and operational scalability across glob...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$125K - $150K *

Partner with us to drive innovative go-to-market strategies with top tech platforms, generating pipeline and enhancing collaboration between sales teams to accelerate revenue opportunities. Elevate yo...

Palo Alto, CARemote

Reposted 2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$100K - $120K *

Optimize project delivery by leading cross-functional teams to ensure successful execution of SaaS engagements. Foster strong client relationships while managing scope, timelines, and budgets to meet...

United StatesRemote

4 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$170K - $190K *

Oversee the technical planning and implementation of control systems, ensuring effective deployment and support for FRCS Petaluma. Lead project management efforts, maintain documentation, and provide...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$110K - $130K *

Join a team that's dedicated to managing complex DoD healthcare programs, ensuring effective contract oversight, staffing coordination, and performance management while interfacing with government lea...

Gaithersburg, MDRemote

Today

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Lead the charge in managing complex DoD healthcare programs, ensuring effective contract oversight, staffing coordination, and performance management while interfacing with government leadership to dr...

Bethesda, MDRemote

Today

  •   Less than 5 years exp.  •   Business Services

$80K - $85K *

Elevate your career by managing key client relationships and driving account growth. Collaborate with cross-functional teams to deliver impactful training programs, ensuring client satisfaction and me...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Education, Government & Non-Profit

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.