Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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1
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$100K - $140K *

Drive your career forward as a Product Owner, CPQ, leading agile delivery and backlog management for our Configure-Price-Quote platform. Collaborate with cross-functional teams to enhance Quote-to-Cas...

California, USRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$167K - $188K *

Unlock potential by leading a complex portfolio of services projects, driving customer value and business outcomes. Collaborate with cross-functional teams to establish priorities, manage dependencies...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Business Services

$82K - $182K *

Lead critical projects in Distribution Center Maintenance, ensuring system integrity, regulatory compliance, and effective capital management while fostering strong communication and safety practices...

Rhode Island, USRemote

Today

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$144K - $211K *

Lead the charge in managing complex Industrial Controls workstreams, ensuring seamless execution of NPI programs. Collaborate across teams to deliver innovative automation solutions on time and within...

United StatesRemote

Today

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$100K - $130K *

Contribute to project success by coordinating activities, maintaining documentation, and supporting delivery. Collaborate with experienced teams to enhance your project management skills and manage co...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Aerospace & Defense

$160K - $180K *

Join a team that's leading security and IT for a healthcare tech company. Shape strategy and mentor a devoted team while building AI-driven tools and solutions to enhance operations, all while maintai...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$105K - $163K *

Lead the charge in developing and maintaining a cutting-edge Customer Support Metrics Dashboard, empowering data-driven insights for optimized IT service management and enhancing operational performan...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$155K - $200K *

Transform large-scale AI infrastructure service delivery by leading field operations, enhancing customer outcomes, and driving operational excellence across complex environments. Collaborate with cros...

RemoteRemote

Reposted 3 days ago

  •   8 - 10 years exp.  •   Manufacturing & Automotive

$131K - $243K *

Empower your career by joining a dynamic team focused on enhancing Oracle EPM systems. Collaborate with IT and functional leads to optimize tax reporting solutions, ensuring accuracy and compliance wh...

Three Rivers, MIRemote

2 weeks ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$112K - $193K *

Innovate with us as you lead Epic application teams, mentor staff, and enhance clinical workflows. Drive diversity and inclusion while managing large-scale projects and leveraging AI tools to optimize...

Eden Prairie, MNRemote

Today

  •   5 - 7 years exp.  •   Healthcare

$180K - $195K *

Drive the development of the Hypori app for Windows while enhancing iOS and Android functionalities. Collaborate in an agile environment, focusing on secure software practices, troubleshooting, and de...

Austin, TXRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$65K - $100K *

Champion exceptional client experiences by managing environmental and building assessments. Serve as the primary contact for clients, ensuring projects are delivered on time and within budget while fo...

Sarnia, ONRemote

Today

  •   5 - 7 years exp.  •   Energy & Utilities

$120K - $180K *

Empower your career as you manage a territory, driving sales and building relationships with prestigious clients. Collaborate with a talented team to enhance customer experiences and maintain market l...

Texas, USRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$110K - $130K *

Elevate the digital commerce experience by designing, building, and optimizing customer self-service capabilities while ensuring seamless operational alignment with business teams and tech leads...

United StatesRemote

4 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$87K - $135K *

Lead a dedicated team managing the ITSM platform, overseeing user access, catalog maintenance, and performance monitoring to enhance IT service delivery for a federal agency. This role drives operatio...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $95K *

Drive successful onboarding for new customers by managing projects from kickoff to go-live. Collaborate with clients and internal teams to deliver tailored solutions, ensuring a smooth transition and...

United StatesRemote

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Join a team that's transforming client experiences by leading complex ERP implementations. You will manage diverse cross-functional teams, oversee project scopes and budgets, and cultivate strong clie...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$110K - $160K *

Join a team that's dedicated to enhancing global security by leading the delivery of innovative training programs. You'll mentor instructors, manage operations, and collaborate with cross-functional t...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Transform your career by managing critical systems operations, enhancing infrastructure, and driving automation in a dynamic environment. Collaborate with a skilled team to ensure high availability an...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$190K - $210K *

Transform the contract management landscape for large-scale data center projects. Oversee RFx processes, negotiate contracts, and ensure compliance while collaborating with cross-functional teams to m...

RemoteRemote

1 week ago

  •   8 - 10 years exp.  •   Information Technology

$80K - $86K *

Lead workforce planning and operations for a 24/7 multi-channel contact center, ensuring effective staffing and service levels while optimizing systems in a dynamic remote environment. Foster collabor...

United StatesRemote

Reposted 3 weeks ago

  •   5 - 7 years exp.  •   Staffing

$67K - $92K *

Join a team that's dedicated to ensuring software quality through automated testing. Collaborate with developers, execute test cases, and leverage AI tools to enhance testing processes while participa...

United StatesRemote

3 days ago

  •   Less than 5 years exp.  •   Healthcare

$75K - $103K *

Unlock potential by leading strategic partnerships and driving revenue growth through effective management of Fortinet business development resources and collaboration with sales teams...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Information Technology

$100K - $120K *

Lead the charge in optimizing project management processes for a VHA client team. Utilize your expertise to enhance strategic planning, decision-making, and execution while collaborating with senior s...

United StatesRemote

2 weeks ago

  •   8 - 10 years exp.  •   Healthcare

$100K - $120K *

Elevate the creative process by leading studio operations and optimizing workflows for a multidisciplinary team. Drive efficiency while managing project pipelines and stakeholder expectations in a fas...

United StatesRemote

4 weeks ago

  •   8 - 10 years exp.  •   Media

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.