Desktop Support Manager Jobs

Find Desktop Support Manager jobs that match your experience leading IT support teams and keeping workplace technology reliable. Ladders features vetted professional opportunities with salaries of $100,000 or more, including roles focused on end-user services, desktop operations, and IT service delivery.

What Does a Desktop Support Manager Do?

Desktop Support Managers oversee the people, processes, and tools that help employees use computers, software, mobile devices, and collaboration systems. Responsibilities often include managing a support team, setting service standards, tracking incidents and requests, escalating complex issues, and coordinating with infrastructure, cybersecurity, and business teams.

Skills and Experience Employers Look For

Employers commonly seek experience managing technical support teams and service operations, along with strong communication, prioritization, and problem-solving skills. Familiarity with IT service management practices, ticketing platforms, endpoint management, identity and access processes, and service-level metrics can be valuable. Requirements vary by organization and the size and complexity of its technology environment.

Career Opportunities in Desktop Support Leadership

Desktop Support Managers can pursue opportunities across industries and organization sizes, from overseeing a local help desk to leading distributed, enterprise-wide support teams. Related paths may include IT service delivery management, end-user computing leadership, service desk management, or broader IT operations roles.

Explore Desktop Support Manager Jobs on Ladders

Search Ladders for vetted Desktop Support Manager openings paying $100,000 or more. Review role requirements, compare opportunities, and find positions that align with your leadership background and career goals.

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$135K - $160K *

Transform complex technical programs by leading cross-functional teams, ensuring timely delivery and fostering collaboration. Leverage your expertise to drive innovation and enhance productivity throu...

San Diego, CARemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$90K - $110K *

Transform digital plant projects through effective management, ensuring successful delivery while overseeing scope, budget, and client satisfaction. Collaborate with teams to drive project success and...

United StatesRemote

Yesterday

  •   5 - 7 years exp.  •   Technical Services

$84K - $134K *

Advance your career by providing critical Level 2/3 support for enterprise applications. Collaborate with cross-functional teams to ensure system reliability and performance while troubleshooting comp...

Toronto, ONRemote

2 days ago

  •   5 - 7 years exp.  •   Technical Services

$170K - $221K *

Partner with us to deliver integrated IT solutions that align with customer goals. Leverage your technical expertise to navigate complex requirements and enhance customer satisfaction through innovati...

RemoteRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$120K - $145K *

Transform the utilities landscape by leading consulting projects, delivering actionable insights, and advising clients on innovative solutions to enhance business value and adapt to industry changes...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Information Technology

$160K - $170K *

Champion excellence in data center construction by managing operations, driving innovation, and ensuring safety. Lead cross-functional teams to optimize processes and enhance customer experiences whil...

Texas, USRemote

6 days ago

  •   5 - 7 years exp.  •   Staffing

$105K - $132K *

Join a team that's transforming service operations for utility-scale energy storage systems. Oversee inventory, warranty processes, and warehouse logistics to ensure customer satisfaction and operatio...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$140K - $160K *

Deliver impactful financial management solutions by leading a team of 8-10 professionals in federal financial systems. Engage with stakeholders to analyze data, support decision-making, and ensure suc...

Arlington, VARemote

2 days ago

  •   11 - 15 years exp.  •   Business Services

$125K - $145K *

Lead the AirHub implementation, coordinating complex enterprise initiatives and ensuring operational readiness across cross-functional teams, from UAT to production rollouts, enhancing user support an...

United StatesRemote

Reposted 2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$161K - $189K *

Drive the hiring engine for high-volume staffing engagements, leading a team to optimize recruitment processes, ensure client satisfaction, and meet ambitious fill-rate and time-to-fill goals while ma...

United StatesRemote

1 week ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $130K *

Elevate your project management career by leading a strategic platform within investor client coverage, enhancing client engagement and driving technology integration across CBRE's commercial real est...

United StatesRemote

Reposted today

  •   8 - 10 years exp.  •   Real Estate & Construction

$140K - $160K *

Shape the future of our IT landscape by managing operations, optimizing infrastructure, and leading a talented team. Drive strategic improvements while ensuring security and service excellence in a dy...

United StatesRemote

Reposted 6 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$110K - $130K *

Lead, mentor, and develop a software engineering team driving customer data conversion. Partner with cross-functional teams to ensure project delivery success while advocating for process efficiency a...

RemoteRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Information Technology

$135K - $165K *

Pioneer operational excellence in Design leadership, managing workflows, prioritizing projects, and developing talent. Collaborate cross-functionally to enhance Design integration in AI-driven product...

United StatesRemote

Today

  •   5 - 7 years exp.  •   Healthcare

$120K - $145K *

Transform client engagements by leading cross-functional teams to deliver automation solutions on time and within budget, ensuring alignment with strategic objectives and high-quality standards throug...

RemoteRemote

6 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$80K - $100K *

Help us drive the adoption of AI solutions, transforming customer workflows and enhancing business outcomes. Collaborate with teams to ensure seamless integration and maximize value delivery for our c...

RemoteRemote

3 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$130K - $135K *

Drive project success by managing all phases from initiation to completion, ensuring timely delivery and budget adherence. Lead cross-functional teams, maintain client communication, and uphold qualit...

Huntsville, ALRemote

2 weeks ago

  •   8 - 10 years exp.  •   Technical Services

$110K - $130K *

Engineer robust Workday integrations and data solutions, enhancing enterprise applications and financial systems. Collaborate with stakeholders to troubleshoot complex integrations and ensure data int...

Mckinney, TXRemote

2 days ago

  •   5 - 7 years exp.  •   Staffing

$90K - $110K *

Manage and lead a team in optimizing GDS operations and automation. Oversee configurations, scripting, and support processes to enhance travel fulfillment and service delivery while collaborating with...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Hospitality & Recreation

$74K - $107K *

Drive project success by leading cross-functional teams, managing timelines, budgets, and stakeholder communications. Ensure strategic initiatives align with business goals while fostering operational...

Philadelphia, PARemote

2 days ago

  •   Less than 5 years exp.  •   Finance & Insurance

$104K - $166K *

Drive modernization efforts in America's airspace by ensuring accurate software installations and configurations for the FAA's Terminal Flight Data Manager program. Collaborate with teams to resolve t...

United StatesRemote

3 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

$80K - $100K *

Partner with us to enhance client relationships and optimize account management. Drive operational strategies, support sales pursuits, and collaborate with leaders to improve performance and transpare...

RemoteRemote

Today

  •   Less than 5 years exp.  •   Business Services

$150K - $180K *

Empower growth by leading Oracle Managed Services sales and strategy. Drive new business, build executive relationships, and enhance service offerings while collaborating with cross-functional teams t...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Staffing

$110K - $130K *

Unlock the potential of next-gen AI systems by defining serviceability tools architecture. Collaborate with cross-functional teams to create actionable requirements and enhance documentation for compl...

Morrisville, NCRemote

2 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$100K - $120K *

Join a team that's dedicated to deploying and sustaining software-enabled autonomous systems. You'll bridge technical gaps, ensuring operational readiness and enhancing customer independence through h...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Desktop Support Manager do?question toggle

    A Desktop Support Manager leads technical support staff and oversees services that help employees use computers, applications, and other workplace technology. The role commonly includes managing incident response, support processes, service metrics, escalations, and coordination with other IT teams.

  • What qualifications are common for Desktop Support Manager jobs?question toggle

    Employers often look for experience in IT support or service desk operations, people management, and strong communication and troubleshooting skills. Knowledge of IT service management, ticketing systems, endpoint tools, and service-level reporting may also be useful; specific requirements vary by employer.

  • How much do Desktop Support Managers earn?question toggle

    Compensation varies based on factors such as location, employer, experience, and role scope. Ladders focuses on vetted professional jobs paying $100,000 or more, so browse current listings to review opportunities and their stated compensation.

  • What career paths can follow a Desktop Support Manager role?question toggle

    Related career paths may include IT service delivery manager, service desk director, end-user computing leader, or IT operations manager. Advancement depends on experience, organizational needs, and the breadth of technical and leadership responsibilities.

  • Where can I find Desktop Support Manager jobs paying $100,000 or more?question toggle

    Explore Desktop Support Manager listings on Ladders to find vetted professional opportunities with salaries of $100,000 or more.