Customer Service Representative Jobs

Find Customer Service Representative opportunities that match your experience and career goals on Ladders. Our job listings focus on vetted professional roles paying $100,000 or more, including senior customer service, client experience, and customer support positions. Explore opportunities with organizations seeking professionals who can build customer trust, resolve complex issues, and improve service operations.

What Customer Service Representatives Do

Customer Service Representatives help customers get answers, solve problems, and make the most of a company's products or services. Depending on the role and industry, responsibilities may include managing customer inquiries, troubleshooting issues, coordinating with internal teams, documenting interactions, and identifying recurring concerns. Senior and specialized positions may also involve account support, service quality improvement, customer retention, or team leadership.

Skills and Experience Employers Value

Employers commonly look for clear communication, active listening, sound judgment, empathy, and strong problem-solving skills. Experience with customer relationship management (CRM) platforms, support ticketing systems, product knowledge, and written communication can also be valuable. Leadership roles may call for coaching, performance analysis, process improvement, and the ability to use customer feedback to strengthen the service experience.

Career Paths in Customer Service

Customer service experience can lead to opportunities in customer success, account management, client experience, support operations, service management, and customer experience leadership. The path depends on your industry, strengths, and professional background. Use Ladders to explore vetted roles with compensation of $100,000 or more and find positions that align with your next career move.

Find Customer Service Representative Jobs on Ladders

Search Customer Service Representative and related job titles on Ladders to discover professional opportunities across industries. Review each listing for its responsibilities, qualifications, location, and compensation details, then apply to roles that fit your experience and goals.

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$150K - $188K *

Deliver strategic sales leadership by managing a high-performing team, driving revenue growth, and nurturing key accounts. Collaborate with executives to implement effective sales strategies and ensur...

Eden Prairie, MNRemote

1 week ago

  •   8 - 10 years exp.  •   Food & Beverages

$68K - $93K *

Unlock your potential as you drive sales and build relationships in the veterinary sector. Utilize digital tools and strategic planning to enhance customer experiences and achieve sales targets in a d...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Drive transformational growth by managing critical customer relationships and partnerships. Leverage AI insights to shape enterprise strategies, influence executive decisions, and mentor sales profess...

United StatesRemote

2 days ago

  •   Less than 5 years exp.  •   Technical Services

$112K - $168K *

Elevate sales performance by managing and developing a team of Sales Consultants. Drive a culture of success through coaching, strategic planning, and customer engagement to achieve profitable growth...

Walnut, CARemote

2 days ago

  •   Less than 5 years exp.  •   Food & Beverages

$80K - $95K *

Partner with us to enhance clinical IT solutions as an Epic Analyst II, providing critical support, training, and implementation for Epic EHR systems. Collaborate with teams to optimize workflows and...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$160K - $189K *

Engage with regional health plans and PBMs to drive access strategies, manage contract negotiations, and enhance patient access. Collaborate cross-functionally to optimize pharmacy benefit performance...

United StatesRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$110K - $135K *

Accelerate progress at the forefront of healthcare sales by driving revenue and building relationships in infusion therapy. Leverage your expertise to achieve targets and enhance patient care in a dyn...

Boston, MARemote

3 days ago

  •   Less than 5 years exp.  •   Healthcare

$90K *

Drive growth by identifying and converting leads into sales, collaborating with teams to enhance strategies, and exceeding revenue targets in a dynamic healthcare environment. This remote role require...

San Antonio, TXRemote

3 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$90K - $110K *

Elevate your technical expertise by supporting L1 teams, running investigations, and shipping bug fixes. Collaborate across departments to enhance product quality and customer satisfaction in a dynami...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Energy & Utilities

$91K - $163K *

Join us in optimizing revenue cycle operations to enhance client performance and drive financial success. Collaborate across teams to implement innovative solutions and improve efficiency in a dynamic...

Concord, CARemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$90K - $110K *

Shape the future of retirement planning by partnering with advisors to drive growth in employer-sponsored plans. Utilize your expertise to provide consultative sales support, foster relationships, and...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Finance & Insurance

$125K *

Transform customer experiences as a key advocate and technical partner, driving onboarding, adoption, and success for Enterprise clients while collaborating across teams to ensure optimal outcomes and...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$90K - $130K *

Drive sales and marketing initiatives for specialty medications in your region. Leverage your expertise to build relationships with healthcare providers, achieve revenue targets, and enhance patient c...

Seattle, WARemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$92K - $130K *

Shape the future of pharmacy benefits by managing key client relationships, ensuring operational excellence, and driving satisfaction through effective communication and problem-solving in a dynamic P...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$130K - $150K *

Grow your career with a dynamic role focused on driving sales and marketing for specialty medications. Engage with healthcare professionals, develop strategic relationships, and achieve revenue target...

Tampa, FLRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$96K - $116K *

Champion innovative medical policy solutions by analyzing data, ensuring quality, and collaborating across clinical operations. Drive enhancements in payment policy management while supporting diverse...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Healthcare

$91K - $151K *

Transform ACH operations by leading strategic initiatives and optimizing processes. Drive compliance, risk management, and employee engagement while ensuring exceptional service delivery to both consu...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Finance & Insurance

$89K - $139K *

Drive the transformation of employee experiences by leading a multi-year Digital Employee Experience (DEX) program. Oversee analytics, enhance productivity, and implement AI-driven solutions to optimi...

United StatesRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$76K - $142K *

Partner with us to deliver innovative technical solutions and support clients in optimizing system performance. Engage in consulting, implementation, and training while managing projects in a dynamic...

New York, NYRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Information Technology

$80K - $95K *

Help us drive growth by expanding our Auto Care program, enhancing customer engagement, and achieving sales targets. Collaborate with teams to deliver training, support new member enrollment, and exec...

Norcross, GARemote

1 week ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$152K - $190K *

Champion the future of physical operations by leveraging IoT data to drive business transformation for mid-sized clients. Navigate complex sales processes, engage multiple stakeholders, and educate cu...

RemoteRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K *

Empower growth by exceeding sales quotas and presenting innovative HCM/WFM solutions. Collaborate with decision-makers to identify opportunities and tailor proposals, driving success in a dynamic sale...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Consumer Technology

$97K - $126K *

Optimize strategic communications to enhance public understanding of key issues. Collaborate with experts to craft clear messaging that supports organizational goals and addresses complex legislative...

Little Rock, ARRemote

2 days ago

  •   5 - 7 years exp.  •   Energy & Utilities

$145K - $239K *

Unlock potential by driving new business sales through strategic account planning and relationship building with C-suite executives, leveraging a collaborative approach across teams to enhance client...

Washington, DCRemote

Reposted today

  •   8 - 10 years exp.  •   Information Technology

$130K - $215K *

Engage with C-suite leaders to drive new business sales in a dynamic SaaS environment. Leverage strategic account planning and collaboration across teams to deliver tailored solutions that enhance cli...

Silver Spring, MDRemote

2 weeks ago

  •   8 - 10 years exp.  •   Information Technology

Frequently Asked Questions (FAQ)

  • What does a Customer Service Representative do?question toggle

    A Customer Service Representative assists customers with questions, product or service issues, and requests. Responsibilities can include troubleshooting, documenting interactions, coordinating with other teams, and helping improve the customer experience.

  • What skills are important for Customer Service Representative jobs?question toggle

    Communication, active listening, empathy, problem-solving, and organization are commonly valued. Depending on the role, employers may also seek CRM or ticketing-system experience, product knowledge, and skills in customer retention or service operations.

  • What career paths can follow customer service experience?question toggle

    Customer service professionals may move into customer success, account management, client experience, support operations, service management, or customer experience leadership, depending on their skills and experience.

  • Are Customer Service Representative jobs on Ladders vetted?question toggle

    Ladders focuses on vetted professional job opportunities paying $100,000 or more. Review individual listings to confirm role requirements, compensation details, and other specifics.

  • How can I find Customer Service Representative jobs paying $100,000 or more?question toggle

    Search Ladders for Customer Service Representative and related titles, then review listings for compensation, responsibilities, qualifications, and location to find opportunities that fit your background.