Customer Service Representative Jobs

Find Customer Service Representative opportunities that match your experience and career goals on Ladders. Our job listings focus on vetted professional roles paying $100,000 or more, including senior customer service, client experience, and customer support positions. Explore opportunities with organizations seeking professionals who can build customer trust, resolve complex issues, and improve service operations.

What Customer Service Representatives Do

Customer Service Representatives help customers get answers, solve problems, and make the most of a company's products or services. Depending on the role and industry, responsibilities may include managing customer inquiries, troubleshooting issues, coordinating with internal teams, documenting interactions, and identifying recurring concerns. Senior and specialized positions may also involve account support, service quality improvement, customer retention, or team leadership.

Skills and Experience Employers Value

Employers commonly look for clear communication, active listening, sound judgment, empathy, and strong problem-solving skills. Experience with customer relationship management (CRM) platforms, support ticketing systems, product knowledge, and written communication can also be valuable. Leadership roles may call for coaching, performance analysis, process improvement, and the ability to use customer feedback to strengthen the service experience.

Career Paths in Customer Service

Customer service experience can lead to opportunities in customer success, account management, client experience, support operations, service management, and customer experience leadership. The path depends on your industry, strengths, and professional background. Use Ladders to explore vetted roles with compensation of $100,000 or more and find positions that align with your next career move.

Find Customer Service Representative Jobs on Ladders

Search Customer Service Representative and related job titles on Ladders to discover professional opportunities across industries. Review each listing for its responsibilities, qualifications, location, and compensation details, then apply to roles that fit your experience and goals.

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$84K - $120K *

Elevate the digital potential of mid-market restaurant brands by owning the full sales cycle, from prospecting to closing. Build relationships and drive awareness of integrated solutions that enhance...

New York City, NYRemote

3 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$87K - $119K *

Transform provider negotiations across diverse medical lines, ensuring compliance and strategic alignment. Collaborate with teams to enhance contract proposals and implement innovative payment models...

Newark, NJRemote

3 weeks ago

  •   5 - 7 years exp.  •   Healthcare

$97K - $151K *

Unlock potential by managing agency relationships and driving sales growth in assigned territories. Utilize training, data analysis, and strategic initiatives to enhance performance and engagement, en...

United StatesRemote

3 weeks ago

  •   Less than 5 years exp.  •   Finance & Insurance

$80K - $118K *

Drive growth by managing key accounts in retail and food service, enhancing partnerships through strategic solutions and innovative approaches. Engage stakeholders at all levels to deliver measurable...

Colorado, USRemote

4 weeks ago

  •   Less than 5 years exp.  •   Business Services

$90K - $110K *

Champion growth by expanding dealership networks and driving financing adoption in the powersports industry. Build relationships, identify opportunities, and enhance dealer experiences through strateg...

RemoteRemote

3 days ago

  •   5 - 7 years exp.  •   Finance & Insurance

$121K - $224K *

Manage and coordinate enterprise-wide incident response efforts, ensuring compliance and effective communication across departments while integrating threat monitoring services and enhancing processes...

Missouri, USRemote

1 week ago

  •   5 - 7 years exp.  •   Healthcare

$81K - $86K *

Join a dynamic team to drive sales for educational solutions, building strong relationships with district stakeholders. Leverage data and insights to expand market presence and achieve sales targets w...

Washington, DCRemote

Yesterday

  •   5 - 7 years exp.  •   Education, Government & Non-Profit

$68K - $136K *

Join our team to drive sales growth in outpatient markets by building relationships, executing strategies, and navigating complex environments. Collaborate with internal teams to enhance customer serv...

Texas, USRemote

Yesterday

  •   Less than 5 years exp.  •   Healthcare

$86K - $166K *

Join a dynamic team focused on cybersecurity incident management, where you'll analyze and resolve security incidents, develop proactive strategies, and safeguard sensitive data against evolving cyber...

RemoteRemote

4 weeks ago

  •   Less than 5 years exp.  •   Legal & Accounting

$215K - $235K *

Lead the charge in building a robust partner ecosystem for defense contractors, driving revenue through MSSPs, MSPs, RPOs, and C3PAOs. Own partner recruitment, enablement, and success, while collabora...

United StatesRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $118K *

Accelerate growth by managing key accounts and enhancing partnerships in retail and food service. Drive innovative cleaning and sanitation solutions while building strong relationships across all orga...

Pennsylvania, USRemote

1 month ago

  •   Less than 5 years exp.  •   Business Services

$110K - $130K *

Unlock potential by driving territory growth through strategic sales and account management. Collaborate with healthcare professionals to enhance customer experience and position as a leader in tumor...

South Dakota, USRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$98K - $147K *

Shape healthcare delivery by cultivating relationships with oncology stakeholders, enhancing patient care through innovative therapies, and collaborating across teams to execute impactful strategies w...

RemoteRemote

Reposted today

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$90K - $166K *

Partner with us to lead strategic procurement and vendor management initiatives for enterprise clients, optimizing hardware lifecycle activities while ensuring efficiency, compliance, and cost-effecti...

Burnaby, BCRemote

Reposted 1 week ago

  •   8 - 10 years exp.  •   Technical Services

$80K - $95K *

Drive excellence in revenue cycle management by leading remittance processing and medical records submissions. Oversee audits and ensure compliance across multiple business lines, enhancing operationa...

Milford, OHRemote

2 days ago

  •   5 - 7 years exp.  •   Hospitals & Medical Centers

$172K - $189K *

Accelerate progress at mid-sized companies by leveraging IoT solutions. Drive sales through relationship-building, managing trials, and engaging with executives to deliver impactful sensor data benefi...

RemoteRemote

4 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$100K - $300K *

Help us empower families by guiding them to the right life insurance plans. Engage with interested clients over the phone and Zoom, leveraging a diverse range of carrier partners to provide tailored s...

Schenectady, NYRemote

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $300K *

Lead the charge in helping families select tailored life insurance plans through engaging conversations, leveraging a wide range of carrier partners to ensure the best fit for their needs, all in a su...

Dallas, TXRemote

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $300K *

Transform the future of insurance sales by guiding families to the right life coverage. Leverage a supportive environment with structured training and mentorship, ensuring success in a fully remote ro...

Waterbury, CTRemote

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $300K *

Unlock your potential by guiding families to the right life insurance plans. Engage with clients who are ready to discuss coverage, leveraging a wide array of carrier partners to find the best fit for...

Springdale, ARRemote

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$100K - $300K *

Transform lives by guiding families to the right life insurance plans. Engage with clients over the phone and Zoom, leveraging a vast network of carriers to provide tailored solutions without cold cal...

Marietta, GARemote

Yesterday

  •   Less than 5 years exp.  •   Finance & Insurance

$125K - $145K *

Lead the charge in shaping talent management strategies while guiding HR Business Partners. Drive performance management, succession planning, and employee engagement initiatives to enhance organizati...

RemoteRemote

4 days ago

  •   8 - 10 years exp.  •   Finance & Insurance

$98K - $164K *

Champion client success by leading post-sale implementations and ensuring ongoing account performance. Collaborate with cross-functional teams to translate client needs into actionable insights, drivi...

RemoteRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$90K - $110K *

Grow your career with a dynamic role focused on sales success and account management. Drive profitable solutions in the retail sector while fostering long-lasting customer relationships and delivering...

RemoteRemote

Reposted 3 weeks ago

  •   Less than 5 years exp.  •   Information Technology

$71K - $129K *

Lead the charge in acquiring new business by leveraging solution-based selling to meet customer needs. Drive sales growth in underserved markets through prospecting, networking, and relationship manag...

California, USRemote

Reposted 4 days ago

  •   Less than 5 years exp.  •   Transportation

Frequently Asked Questions (FAQ)

  • What does a Customer Service Representative do?question toggle

    A Customer Service Representative assists customers with questions, product or service issues, and requests. Responsibilities can include troubleshooting, documenting interactions, coordinating with other teams, and helping improve the customer experience.

  • What skills are important for Customer Service Representative jobs?question toggle

    Communication, active listening, empathy, problem-solving, and organization are commonly valued. Depending on the role, employers may also seek CRM or ticketing-system experience, product knowledge, and skills in customer retention or service operations.

  • What career paths can follow customer service experience?question toggle

    Customer service professionals may move into customer success, account management, client experience, support operations, service management, or customer experience leadership, depending on their skills and experience.

  • Are Customer Service Representative jobs on Ladders vetted?question toggle

    Ladders focuses on vetted professional job opportunities paying $100,000 or more. Review individual listings to confirm role requirements, compensation details, and other specifics.

  • How can I find Customer Service Representative jobs paying $100,000 or more?question toggle

    Search Ladders for Customer Service Representative and related titles, then review listings for compensation, responsibilities, qualifications, and location to find opportunities that fit your background.