Customer Service Representative Jobs

Find Customer Service Representative opportunities that match your experience and career goals on Ladders. Our job listings focus on vetted professional roles paying $100,000 or more, including senior customer service, client experience, and customer support positions. Explore opportunities with organizations seeking professionals who can build customer trust, resolve complex issues, and improve service operations.

What Customer Service Representatives Do

Customer Service Representatives help customers get answers, solve problems, and make the most of a company's products or services. Depending on the role and industry, responsibilities may include managing customer inquiries, troubleshooting issues, coordinating with internal teams, documenting interactions, and identifying recurring concerns. Senior and specialized positions may also involve account support, service quality improvement, customer retention, or team leadership.

Skills and Experience Employers Value

Employers commonly look for clear communication, active listening, sound judgment, empathy, and strong problem-solving skills. Experience with customer relationship management (CRM) platforms, support ticketing systems, product knowledge, and written communication can also be valuable. Leadership roles may call for coaching, performance analysis, process improvement, and the ability to use customer feedback to strengthen the service experience.

Career Paths in Customer Service

Customer service experience can lead to opportunities in customer success, account management, client experience, support operations, service management, and customer experience leadership. The path depends on your industry, strengths, and professional background. Use Ladders to explore vetted roles with compensation of $100,000 or more and find positions that align with your next career move.

Find Customer Service Representative Jobs on Ladders

Search Customer Service Representative and related job titles on Ladders to discover professional opportunities across industries. Review each listing for its responsibilities, qualifications, location, and compensation details, then apply to roles that fit your experience and goals.

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$75K - $165K *

Empower client relationships as a strategic leader in specialty pharmacy, driving retention and cost-saving solutions. Collaborate with internal teams to enhance client satisfaction and deliver impact...

Scottsdale, AZRemote

2 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$92K - $138K *

Transform your career by driving growth in Managed IT & Security Services. Engage with C-level clients, tailor solutions, and lead strategic initiatives in a dynamic, remote environment. Join us to sh...

Chicago, ILRemote

2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$95K - $115K *

Champion customer satisfaction by leading complex escalations, analyzing trends, and implementing resolution strategies. Collaborate with stakeholders to enhance processes and mentor team members, ens...

United StatesRemote

3 weeks ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$72K - $130K *

Unlock potential by assessing labor relations needs and implementing solutions. Collaborate with stakeholders to enhance practices, analyze data, and support compliance while driving organizational ch...

Middletown, NYRemote

Today

  •   Less than 5 years exp.  •   Healthcare

$110K - $130K *

Join us to manage large-scale infrastructure projects, overseeing all phases from planning to execution. Collaborate with diverse teams to ensure alignment with regional development strategies and dri...

Texas, USRemote

3 days ago

  •   8 - 10 years exp.  •   Staffing

$80K - $95K *

Champion the installation and maintenance of advanced electron microscopy equipment, ensuring optimal performance and customer satisfaction in semiconductor manufacturing environments through expert t...

Texas, USRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$108K - $181K *

Pioneer innovative solutions as a trusted advisor in Enterprise Asset Management. Engage with clients to enhance operational performance and ROI through Predictive Analytics while collaborating with c...

United StatesRemote

Reposted today

  •   8 - 10 years exp.  •   Business Services

$80K - $95K *

Champion sales initiatives by leveraging product expertise and customer insights to drive growth in assigned territories. Collaborate with clients to deliver tailored solutions and achieve sales objec...

Kansas City, KSRemote

1 week ago

  •   Less than 5 years exp.  •   Healthcare

$72K - $121K *

Join a team that's dedicated to promoting compliance while leading project initiatives. Collaborate across departments as a functional expert to establish policies and monitor compliance with regulato...

United StatesRemote

Reposted 1 month ago

  •   5 - 7 years exp.  •   Finance & Insurance

$105K - $163K *

Accelerate progress at the forefront of enterprise security solutions, driving revenue growth through strategic account management and collaboration with internal teams to enhance customer relationshi...

RemoteRemote

2 weeks ago

  •   11 - 15 years exp.  •   Information Technology

$80K - $118K *

Unlock potential by building strong partnerships with key accounts, driving revenue growth through strategic sales and technical support. Thrive in a dynamic environment where consultative selling mee...

Colorado, USRemote

1 week ago

  •   Less than 5 years exp.  •   Business Services

$90K - $110K *

Shape the future of diagnostic sales by driving growth and fostering long-term relationships with key accounts. Develop strategic plans, deliver impactful presentations, and collaborate with teams to...

Milford, MARemote

5 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$100K - $115K *

Grow and lead a high-performing BDR team, driving pipeline success through strategic coaching and data-driven insights. Collaborate cross-functionally to optimize sales processes and ensure seamless h...

RemoteRemote

Reposted yesterday

  •   5 - 7 years exp.  •   Enterprise Technology

$101K - $125K *

Unlock your potential by driving growth as a key player in a dynamic sales team. Collaborate with talented professionals to deliver tailored solutions and foster long-term client relationships, ultima...

United StatesRemote

Reposted 4 days ago

  •   5 - 7 years exp.  •   Enterprise Technology

$108K - $130K *

Unlock strategic growth by leveraging clinical expertise and business acumen to enhance patient outcomes and drive brand objectives in oncology. Build trusted partnerships and execute comprehensive te...

Santa Barbara, CARemote

2 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$150K - $180K *

Drive new business by selling an innovative cybersecurity platform to enterprises. Collaborate with leadership and partners to build a robust pipeline, manage strategic deals, and influence market str...

Washington, USRemote

3 weeks ago

  •   8 - 10 years exp.  •   Information Technology

$152K - $190K *

Shape the future of IoT by driving complex sales to mid-sized customers, forging impactful relationships, and leading the charge in the digital transformation of essential industries. Enjoy a fully re...

RemoteRemote

Reposted 6 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$75K - $90K *

Join our team as a Technical Services Account Manager, driving growth in waste management through lead generation and customer acquisition. Collaborate with internal teams to enhance safety and compli...

El Sobrante, CARemote

1 week ago

  •   Less than 5 years exp.  •   Energy & Utilities

$130K - $160K *

Advance your career by owning the US power generation and data center markets. Drive new enterprise customer acquisition, build pipelines, and engage key stakeholders to deliver impactful solutions th...

United StatesRemote

Yesterday

  •   8 - 10 years exp.  •   Enterprise Technology

$130K - $160K *

Champion innovative sales strategies to drive enterprise growth, leveraging your expertise in technical solutions. Collaborate with cross-functional teams to exceed client expectations and achieve amb...

California, USRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$130K - $160K *

Unlock new business opportunities as you drive sales strategies, engage clients, and close deals. This role empowers you to act autonomously while collaborating with cross-functional teams to exceed c...

Missouri, USRemote

4 days ago

  •   5 - 7 years exp.  •   Information Technology

$95K - $115K *

Join a dynamic team to ensure successful deployment and support of cutting-edge satellite solutions, enhancing customer satisfaction through hands-on installation, troubleshooting, and training in div...

Alabama, USRemote

5 days ago

  •   8 - 10 years exp.  •   Aerospace & Defense

$105K - $120K *

Join a dynamic team to drive service sales growth by managing strategic partnerships with Service Providers. Oversee their lifecycle, ensuring compliance and performance while enhancing customer exper...

RemoteRemote

3 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$74K - $100K *

Partner with us to enhance customer satisfaction through field service excellence. This role involves troubleshooting, repairing, and maintaining equipment while ensuring compliance with safety standa...

Hebron, KYRemote

3 weeks ago

  •   Less than 5 years exp.  •   Manufacturing & Automotive

$72K - $116K *

Drive operational excellence by overseeing vendor relationships and ensuring adherence to service agreements. Collaborate with teams to manage day-to-day operations and improve processes while develop...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Healthcare

Frequently Asked Questions (FAQ)

  • What does a Customer Service Representative do?question toggle

    A Customer Service Representative assists customers with questions, product or service issues, and requests. Responsibilities can include troubleshooting, documenting interactions, coordinating with other teams, and helping improve the customer experience.

  • What skills are important for Customer Service Representative jobs?question toggle

    Communication, active listening, empathy, problem-solving, and organization are commonly valued. Depending on the role, employers may also seek CRM or ticketing-system experience, product knowledge, and skills in customer retention or service operations.

  • What career paths can follow customer service experience?question toggle

    Customer service professionals may move into customer success, account management, client experience, support operations, service management, or customer experience leadership, depending on their skills and experience.

  • Are Customer Service Representative jobs on Ladders vetted?question toggle

    Ladders focuses on vetted professional job opportunities paying $100,000 or more. Review individual listings to confirm role requirements, compensation details, and other specifics.

  • How can I find Customer Service Representative jobs paying $100,000 or more?question toggle

    Search Ladders for Customer Service Representative and related titles, then review listings for compensation, responsibilities, qualifications, and location to find opportunities that fit your background.