Customer Service Representative Jobs

Find Customer Service Representative opportunities that match your experience and career goals on Ladders. Our job listings focus on vetted professional roles paying $100,000 or more, including senior customer service, client experience, and customer support positions. Explore opportunities with organizations seeking professionals who can build customer trust, resolve complex issues, and improve service operations.

What Customer Service Representatives Do

Customer Service Representatives help customers get answers, solve problems, and make the most of a company's products or services. Depending on the role and industry, responsibilities may include managing customer inquiries, troubleshooting issues, coordinating with internal teams, documenting interactions, and identifying recurring concerns. Senior and specialized positions may also involve account support, service quality improvement, customer retention, or team leadership.

Skills and Experience Employers Value

Employers commonly look for clear communication, active listening, sound judgment, empathy, and strong problem-solving skills. Experience with customer relationship management (CRM) platforms, support ticketing systems, product knowledge, and written communication can also be valuable. Leadership roles may call for coaching, performance analysis, process improvement, and the ability to use customer feedback to strengthen the service experience.

Career Paths in Customer Service

Customer service experience can lead to opportunities in customer success, account management, client experience, support operations, service management, and customer experience leadership. The path depends on your industry, strengths, and professional background. Use Ladders to explore vetted roles with compensation of $100,000 or more and find positions that align with your next career move.

Find Customer Service Representative Jobs on Ladders

Search Customer Service Representative and related job titles on Ladders to discover professional opportunities across industries. Review each listing for its responsibilities, qualifications, location, and compensation details, then apply to roles that fit your experience and goals.

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$160K - $214K *

Drive growth by cultivating relationships with State Government agencies, leveraging your extensive sales experience to deliver innovative software solutions that enhance operational efficiency and ex...

RemoteRemote

4 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$85K - $130K *

Join a team that's driving strategic sales initiatives within Fortune 500 accounts. Leverage your expertise in networking and prospecting to create a robust pipeline and collaborate closely with Accou...

United StatesRemote

5 days ago

  •   5 - 7 years exp.  •   Consumer Technology

$73K - $92K *

Elevate HR compliance by managing policies and processes that align with employment laws. Collaborate with leaders to enhance employee relations and minimize risk while supporting organizational growt...

United StatesRemote

5 days ago

  •   Less than 5 years exp.  •   Retail & Consumer Goods

$110K - $130K *

Transform the future of legal and compliance solutions for the Canadian Federal Government by driving sales, educating clients on AI technology, and building strategic relationships with key stakehold...

Ottawa, ONRemote

Reposted 1 week ago

  •   5 - 7 years exp.  •   Media

$80K - $95K *

Unlock potential by driving profitable growth in key markets through strategic account management and collaboration. Leverage logistics solutions to enhance customer relationships and expand the busin...

Pittsburgh, PARemote

2 weeks ago

  •   Less than 5 years exp.  •   Transportation

$46K - $131K *

Join a team that's dedicated to enhancing customer service and operational efficiency. Lead initiatives in finance operations, manage complex reporting, and build strong client relationships while dri...

Louisville, KYRemote

2 weeks ago

  •   Less than 5 years exp.  •   Business Services

$80K - $100K *

Accelerate progress at key campuses and healthcare locations by driving sales and managing relationships. Own the full sales cycle, from lead generation to installation, while ensuring customer satisf...

San Diego, CARemote

3 weeks ago

  •   5 - 7 years exp.  •   Food & Beverages

$106K - $151K *

Accelerate your career by driving IoT solutions for small to medium businesses. Engage with diverse industries, manage complex sales processes, and build lasting relationships while contributing to im...

RemoteRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$256K - $332K *

Unlock the potential of Managed Services sales by leading complex pursuits and crafting tailored solutions. Collaborate with stakeholders, drive strategies, and close high-value deals to transform cus...

RemoteRemote

Reposted 2 weeks ago

  •   5 - 7 years exp.  •   Manufacturing & Automotive

$150K - $235K *

Join a team that's shaping the future of Medical Affairs by driving strategic client engagements and enhancing capabilities. This Director-level role balances client delivery and internal growth, focu...

United StatesRemote

1 month ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$80K - $96K *

Engage clients in the aviation sector by driving software sales and solutions. Utilize your industry expertise to build relationships and exceed sales goals while collaborating with teams to enhance s...

United StatesRemote

Reposted 5 days ago

  •   Less than 5 years exp.  •   Enterprise Technology

$120K - $145K *

Accelerate progress at the forefront of pricing strategy and operations. Lead cross-functional teams to innovate pricing models, enhance profitability, and drive market competitiveness while managing...

United StatesRemote

Reposted 2 days ago

  •   8 - 10 years exp.  •   Enterprise Technology

$80K - $90K *

Join a team that's dedicated to strategic program execution and risk mitigation. As a key analyst, you'll prepare and evaluate initiatives, collaborate across functions, and drive project success thro...

United StatesRemote

4 days ago

  •   Less than 5 years exp.  •   Staffing

$176K - $294K *

Lead the charge in developing strategic partnerships and managing key accounts in the Rare Disease sector. Collaborate with cross-functional teams to drive customer engagement and achieve business obj...

RemoteRemote

3 days ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$150K - $235K *

Elevate your legal career by delivering strategic counsel and effective services to Managed Services Organizations and physician practices, while managing complex legal projects and mentoring a team i...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$160K - $190K *

Transform your career with a pivotal role in supply chain management, overseeing procurement and execution of critical systems for global data center projects, ensuring quality and timely delivery whi...

United StatesRemote

1 week ago

  •   Less than 5 years exp.  •   Enterprise Technology

$80K - $95K *

Lead the charge in performance measurement and service-level governance, analyzing data to enhance service quality and efficiency. Collaborate with stakeholders to develop actionable insights and main...

Chicago, ILRemote

2 weeks ago

  •   5 - 7 years exp.  •   Enterprise Technology

$100K - $120K *

Champion revenue growth by managing ISV channel partners, driving strategies, and optimizing performance. Build strong relationships, analyze data, and identify new opportunities to enhance profitabil...

United StatesRemote

2 weeks ago

  •   Less than 5 years exp.  •   Enterprise Technology

$207K - $284K *

Drive the success of our Oncology team by leading a group of Territory Managers, executing strategic plans, and fostering strong relationships with stakeholders across the Southeast region to enhance...

RemoteRemote

3 weeks ago

  •   8 - 10 years exp.  •   Pharmaceuticals & Biotech

$340K *

Elevate your career by driving strategic sales in the TOLA region. Collaborate with cross-functional teams to build relationships, uncover opportunities, and deliver value through innovative SaaS solu...

United StatesRemote

2 weeks ago

  •   5 - 7 years exp.  •   Information Technology

$80K - $95K *

Lead advanced technical support for enterprise endpoint migrations, ensuring seamless operations and user experience. Collaborate with cross-functional teams to troubleshoot complex issues and drive s...

Fort George G Meade, MDRemote

3 weeks ago

  •   Less than 5 years exp.  •   Business Services

$146K - $170K *

Lead the charge in enhancing client relationships and driving growth across our North American laboratory network. Oversee Client Service teams, ensuring seamless service delivery and proactive accoun...

United StatesRemote

2 days ago

  •   8 - 10 years exp.  •   Business Services

$142K - $224K *

Engage with healthcare professionals to drive oncology product sales, educate stakeholders, and build lasting relationships. Collaborate with team members to exceed sales goals while navigating a comp...

RemoteRemote

1 week ago

  •   5 - 7 years exp.  •   Pharmaceuticals & Biotech

$95K - $155K *

Champion the adoption of MRD testing services by engaging clinicians and stakeholders, driving strategic business development, and expanding client relationships within major cancer centers and health...

Florida, USRemote

1 week ago

  •   Less than 5 years exp.  •   Pharmaceuticals & Biotech

$100K - $115K *

Drive customer engagement and sales growth in your territory through strategic relationship-building and market analysis, while ensuring exceptional service and support for clients in the aviation sec...

North Carolina, USRemote

5 days ago

  •   5 - 7 years exp.  •   Aerospace & Defense

Frequently Asked Questions (FAQ)

  • What does a Customer Service Representative do?question toggle

    A Customer Service Representative assists customers with questions, product or service issues, and requests. Responsibilities can include troubleshooting, documenting interactions, coordinating with other teams, and helping improve the customer experience.

  • What skills are important for Customer Service Representative jobs?question toggle

    Communication, active listening, empathy, problem-solving, and organization are commonly valued. Depending on the role, employers may also seek CRM or ticketing-system experience, product knowledge, and skills in customer retention or service operations.

  • What career paths can follow customer service experience?question toggle

    Customer service professionals may move into customer success, account management, client experience, support operations, service management, or customer experience leadership, depending on their skills and experience.

  • Are Customer Service Representative jobs on Ladders vetted?question toggle

    Ladders focuses on vetted professional job opportunities paying $100,000 or more. Review individual listings to confirm role requirements, compensation details, and other specifics.

  • How can I find Customer Service Representative jobs paying $100,000 or more?question toggle

    Search Ladders for Customer Service Representative and related titles, then review listings for compensation, responsibilities, qualifications, and location to find opportunities that fit your background.